Always excellent customer service - the girls are very kind and knowledgeable on the phone, and care with packaging. The products are fab too, as is the pricing! Knocked a star off because of posta... See more
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Small group with a very knowledgeable, patient, skilled and professional teacher, she was absolutely lovely, of which she made it so enjoyable. It was very intense, alot to learn but KB was very... See more
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I personally believe the staff on the phones are very polite and helpful. Website is great and when paying it's no problem although twice when I have tried using Klarna through the website it's glitc... See more
Company replied
The online classes were easy to navigate and week structured so I felt I learnt a lot whilst being interactive. The products are excellent and the discount/ offers in kits with training are a great va... See more
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Company details
Written by the company
Nouveau Beauty is THE house of professional beauty. Exclusively for beauty professionals and beauty students, from the creators of HD Brows, Nouveau Lashes and K.B Pro.
Contact info
United Kingdom
- 01977 655090
- info@nouveaubeauty.com
- nouveaubeauty.com
4.1
Great
243 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Ordered an item and they sent the…
Ordered an item and they sent the cheaper alternative…customer service shocking…weren’t interested…had to prise the email address out them to make my complaint…had to get PayPal involved to get a response from them ..,will never ever shop with them again
23 July 2024
Reply from Nouveau Beauty
Hi Amanda,
We are sincerely sorry to hear you have been sent the incorrect item, we are unsure why your email has not been responded as we aim to respond to all emails within 3-5 working days. We have sent you a prepaid label to return your order for a full refund. We have also passed relevant information to our Marketing Team to ensure all items on the website are advertised correctly.
Should you wish to speak to our team, please do call us on 01977 655090. Again we are sorry for any inconvenience caused.
Thanks
Team Nouveau Beauty
Service is great
Service is great, and you can always call and they will sort any issues you are having.
4 July 2024
Reply from Nouveau Beauty
Thank you for your positive feedback! We're glad to hear that you're satisfied with our service and that we're able to help whenever you call. Providing excellent support is our priority, and we appreciate your trust in us. If you need anything else, we're always here to help! Team Nouveau Beauty
Fast delivery and great products at a…
Fast delivery and great products at a great price.
4 July 2024
Reply from Nouveau Beauty
Thank you for your wonderful review! We're delighted to hear that you were pleased with the fast delivery and the quality of our products at a great price. Your satisfaction is our priority, and we look forward to hearing from you again soon! Team Nouveau Beauty
Can't beat Nouveau Lashes!
11 July 2024
Best products!!
Best products!!
I did struggled when I go to the basket to put it through but a live agent completed my order my courses have all been great so far and will definitely be booking in for more.
4 July 2024
Reply from Nouveau Beauty
Hi Joanne,
We are sorry to hear you felt the delivery was slower, we can confirm all orders are dispatched by the same team as HD Brows, so the delivery time should not be impacted. Our super efficient Distribution Team aim to dispatch orders as quickly as possible.
We have tracked your order and can see Royal Mail we unable to deliver on a few occasions due to no one being available to accept the order. This will be why your order may feel like it has taken longer to arrive.
Should you ever have any concerns, please do reach out to our Customer Experience Team on 01977 655090.
Thanks
Team Nouveau Beauty
Great service
4 July 2024
Brilliant company
Brilliant company , super fast delivery , good prices will use again for my new little salon! Thanks
4 July 2024
Easy ordering and speedy delivery!
18 June 2024
Easy ordering super fast delivery and…
Easy ordering super fast delivery and well packaged!!
21 June 2024
Great customer service
18 June 2024
Excellent
Nouveau beauty website is easy to navigate. With a lot of amazing information about all there products. Offering training and the newest trends alongside high quality beauty products. I certainly will be visiting again soon.
28 May 2024
Payment system is not working (as…
Payment system is not working (as always), no one replied on my emails.
3 June 2024
Reply from Nouveau Beauty
Hi Alexsandra,
We are sorry to hear you are having issues checking out, please do call us on 01977 655090 and we can look into this with you.
Thanks
Team Nouveau Beauty
Have been unable to reset password for…
Have been unable to reset password for several weeks now - have to call customer service to place order and explained unable to order online. Each time place order told 'they're working on it' and I asked if she would inform me when fixed - that was 2months ago and haven't heard anything.
8 May 2024
Reply from Nouveau Beauty
Hi Brenda,
We are sorry for any inconvenience this is causing- Our IT team is working hard to resolve this issue and we hope to have this resolved as soon as we can.
In the mean time if you need any assistance placing your order, you can call out team on 01977 655620 and they will be able to assist you.
Thanks
Team HD Brows
HD Brows
I found the training good, it was good having a practice of each stage of the treatment.
7 May 2024
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