Can't say the experience was great but pretty good. Too much sales ebullience makes me suspicious so it's a matter of waiting for results . . . always a bit iffy to sort. I find NIR seems to benefit... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm giving it 4 stars for now. I've only used it 3 days now. I just lost a molar and have a dentist appointment in a few days so it will be interesting to hear what the dentist says. But I can say it... See more
I bought the device for treating gum disease. I was really impressed with the quality of the unit. I started using it twice a day. Within around two weeks, I had a dental appointment and my dentist sa... See more
Company replied
The delivery was fairly quick, and was packaged very well. I have only been using this for five days,so too early to see any positives results , I bought this product as a result of the positive re... See more
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Company details
Written by the company
Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.
Contact info
2810 N Church St PMB 94922, 19802-4447, Wilmington, United States
- (888) 670-9462
- support@novaalab.com
- novaalab.com
4.4
Excellent
4K reviews
Replied to 61% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
POD Has Helped!
My husband and I started the Pod Therapy a month ago and have noticed a significant improvement in body movement and pain reduction. We can still tell when it is going to rain but I would say it isn’t as stiffening and painful before we started the Pod therapy. It seems we are both more energized and I am assuming this is because our range of movement has been significantly improved. I find I am able to work longer and do more in my outdoor yard work activities at home and getting out of bed in the morning is more of a spring out of bed instead of sitting at the side of the bed hurting and trying to stretch out the pain before slowly getting up and walking a few minutes before soreness and stiffness get better. We have also noticed an improvement to the skin on our bodies that seems to be thicker and more smooth. The Pod on occasion gets really hot to which NovaaLab suggests to turn down the intensity to help this particular issue. We are happy with our Pod Therapy and though it hasn’t eradicated all pain it has significantly helped the both of us and we are thankful to NovaaLab for making such devices that help people in such an amazing way. We also purchased the face mask after seeing what the Pod was doing for our skin and we are happy with those results so far as well. I also bought an XL Pad for my parents and hoping they may experience the same pain relief and mobility improvements that we have been so fortunate to obtain.
5 April 2026
Reply from NovaaLab LLC
Thank you so much for sharing your experience. We’re truly happy to hear that both you and your husband are noticing such positive improvements with the Novaa Recovery Pod—from reduced stiffness and pain to better mobility, energy, and even skin benefits. It’s also wonderful to hear that your daily activities and mornings have become easier and more comfortable.
We really appreciate your feedback about the heat level as well, and we’re glad to know our recommendation to adjust the intensity has been helpful.
Thank you as well for trusting us with the Novaa Glow Therapy Mask and the Novaa Deep Healing Pad XL for your parents—we sincerely hope they also experience the same comfort and benefits.
Your support and kind words mean a lot to us, and we’re grateful to be part of your wellness journey.
Oral Red/blue light therapy
Product arrived quickly and instructions and follow up were good. Customer service is responsive. The red/blue light oral therapy is working ...no results as I have only started process...and results are not overnight. Will keep track of progress and repost. I am considering ordering a red light panel for joint and muscle pain .
15 April 2026
Reply from NovaaLab LLC
Thank you for the five stars, Andrea! We’re so glad to hear everything arrived quickly and that our support has been helpful. Results can take time, so it’s great you’re tracking your progress. We’d be happy to help if you decide to try our Novaa Light Pad. Just let us know! Wishing you a lovely day ahead!
Reply from NovaaLab LLC
Thank you so much for your feedback. We’re really glad to hear that you found the instructions easy to follow and that the replacement process for your defective product was handled quickly. Your satisfaction means a lot to us!
Please let us know if you ever need anything else—we’re always here to help.
Good custmer support
13 April 2026
Reply from NovaaLab LLC
Thank you so much for your kind message, Sharlene! We truly appreciate your feedback. I’m very glad to hear that you had a positive experience with our customer support.
If there is anything else you need in the future, please don’t hesitate to reach out. Wishing you continued health, happiness, and wellness.
noticeable results
Not only is the customer service response time very good, the products are really good. So far the most noticeable difference I have seen (and this is not the orthodox usage of the products I bought) is that my thinning hair is actually growing back. (I protect my eyes when using the pad this way.)
I have a neighbor with rheumatoid arthritis who recommended these products to me because it helps her joint pain a lot.
I have bought three of the products now!
The large pad, the smaller pad, and the face mask.
14 April 2026
Reply from NovaaLab LLC
Thank you so much for your amazing 5-star review, Indira! We’re delighted to hear you’re seeing positive results and that you’ve been enjoying multiple devices. It’s also wonderful to hear about your neighbor benefiting from the therapy as well. We truly appreciate your support and trust, wishing you continued great results with your wellness journey!
Great results
I know this my be an extreme experience, but I noticed pain relief in my feet after the first treatment. I'm 69 and play pickleball. I've had issues with my feet for years. After using the boot, I can play pickleball without pain. I sure hope this is the answer.
15 April 2026
Reply from NovaaLab LLC
Thank you so much for sharing your experience. We’re really glad to hear you noticed pain relief after your very first treatment—that’s amazing! It’s especially wonderful to know you’re back to playing pickleball comfortably again after dealing with foot issues for years.
We truly hope the Novaa Light Boot continues to support you and brings you lasting relief. Please keep us updated on your progress—we’re rooting for you!
Reply from NovaaLab LLC
Thank you for sharing your feedback, and I sincerely apologize for the inconvenience. We understand your concern regarding the cable length from the Novaa Light Boot to the controller/remote unit. I will definitely pass this along to our management team for review and future improvement. Please let me know if you need anything else—I’m here to help.
I love my nova Knee Pad
I love my nova Knee Pad. i can feel the relief
23 April 2026
Unprompted review
Reply from NovaaLab LLC
Thank you so much for your 5-star review, Jacob! We’re delighted to hear you’re feeling relieved with your Novaa Knee Ultra. Wishing you continued comfort and great results ahead!
Great product
Great product. Has many options and is very easy to operate. So far it feels great when using it. Hope to feel some relieve with my Rheumatoid Arthritis inflammation.
14 April 2026
Reply from NovaaLab LLC
Thank you so much for your 5-star review, Carmen! We’re glad to hear you’re finding the device easy to use and comfortable so far. Wishing you continued relief and all the best on your wellness journey.
Called with a problem with my unit and…
Called with a problem with my unit and they took care
of it with right away
7 April 2026
Reply from NovaaLab LLC
Thank you so much for your feedback. We’re really glad to hear that our team was able to take care of the issue with your unit right away. We truly appreciate your support!
Novaalab awesome red light
Novaalab has a good variety or red light devices. Bought mine and it shipped very quickly. Love my new device. Makes a huge difference on my lower back.
7 April 2026
Reply from NovaaLab LLC
Thank you so much for the 5 stars, Devin! ⭐ We’re really glad to hear your order arrived quickly and that you’re loving your device.. Wishing you continued comfort and great results ahead. Have a wonderful day!
This was purchased as a gift for my…
This was purchased as a gift for my son. Both he and my daughter in law have had great success with your red light therapy products. I would not purchase from any other company, your customer service, helpful instructions for use and quality of products are all second to none.
7 April 2026
Reply from NovaaLab LLC
Hi Diedre!
Your satisfaction is our top priority, and we’re truly happy to know that both your son and daughter-in-law had a positive experience. It means so much to all of us.
Red light therapy devices from NovaaLab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you for sharing. We wish all of you continued success, greater results, and lasting wellness ahead!
Reply from NovaaLab LLC
Hi Rich!
Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Red light therapy devices from NovaaLab have been a game-changer and continue to make a significant impact. Your post is greatly appreciated. Wishing you continued success and greater results ahead!
Quick delivery and device doing what I…
Quick delivery and device doing what I hoped it would do.
7 April 2026
Reply from NovaaLab LLC
Hi Marion! Thank you so much for your kind feedback. We’re really happy to hear that your device arrived quickly and is meeting your expectations.
We truly appreciate your support, and if you ever need any assistance, we’re always here to help!
Reply from NovaaLab LLC
Hi Shannon! Thank you so much for your kind feedback. We’re really happy to hear that the product is working well for you!
We truly appreciate your support and trust in us. If you ever need anything, we’re always here to help.
Just was a seamless experience and a…
Just was a seamless experience and a good product so far.
7 April 2026
Reply from NovaaLab LLC
Hi Joel! Thank you so much for your feedback! We’re really glad to hear that your experience has been seamless and that you’re enjoying the product so far. If you ever have any questions or need support along the way, we’re always here to help.
Incredible product
Incredible product. I’ve made two purchases so far, and will be making a third soon. Highly recommend, incredible service, speed, and quality. Highly recommend.
7 April 2026
Reply from NovaaLab LLC
Hi David! Thank you so much for your amazing feedback. We’re truly grateful for your continued support and loyalty to our products.
It means a lot to hear that you’re happy with the service, speed, and quality, and we’re excited to know you’re planning a third purchase soon!
We really appreciate your recommendation, and we’re always here if you need anything.
Remote Control not holding a charge
They took the time to ensure that my device wasn't working properly, and when they saw that I was speaking the truth, they replaced the part that had failed. I appreciate the thoroughness of their efforts and their attempts to right my situation.
6 April 2026
Reply from NovaaLab LLC
Thank you so much for your thoughtful feedback, Helena. We’re glad we were able to identify the issue and provide a replacement part to resolve it. We truly appreciate your patience and are always here if you need further assistance. Wishing you continued health, happiness, and wellness.
I love the device cause it’s helping…
I love the device cause it’s helping the pain in my back just wished belt was attached. Sure would make it a lot easier to put on
6 April 2026
Reply from NovaaLab LLC
Thank you so much for your feedback, Oleta! We’re really glad to hear the Novaa Light Pad is helping with your back pain. We appreciate your note about the velcro strap not being attached. We understand how that could make it easier and more convenient to put on, and we’ve shared your feedback with our product team for consideration. Wishing you continued health, happiness, and wellness.
The product was as advertised
The product was as advertised. It appears to be of good quality - time will tell. Delivery was as estimated.
6 April 2026
Reply from NovaaLab LLC
Hi Tony!
Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Red light therapy devices from NovaaLab have been a game-changer and continue to make a significant impact. Your post is greatly appreciated. Wishing you continued success and great results ahead!
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