Nova Haus LondonReviews 

3
TrustScore 3 out of 5

2.8

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Company details

  1. Estate Agents

Written by the company

A unique fully digital estate agency, bringing a fresh and dynamic approach to the London Property Market. We are focused entirely on our clients and their experience in what can be a challenging journey. We like you, have had difficult experiences with Estate Agents in the past and know there’s a better more transparent way. Industry experience has shown us the way – Our founders Luke & Tom have a combined 20 years’ experience working at established high street agencies, as well as opening new offices across North, Central and East London. They have both been right at the centre of the industry and have seen and experienced different agency approaches to a business they both feel extremely passionate about. As a new company in an industry dominated by some big players we know that reputation is everything. This shapes our entire company philosophy and we firmly believe that every interaction with us is a chance to build our reputation and ultimately our company. We believe the industry is at a crossroads and the digital agent has an opportunity to take the best of the traditional and integrate the latest technology and marketing tools to maximise exposure for each and every property and provide a cost effective and efficient service. We don't believe that shiny suits, branded cars and hard selling is the way forward. Times are changing and there is real gap for an honest and genuine agent who can give an efficient and personable service. Let's be honest buying, selling or renting are all stressful things and the agent should at the heart of making the process as easy as possible.


Contact info

2.8

Average

TrustScore 3 out of 5

3 reviews

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2.8

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(3)

1 review in the last 12 months

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Rated 1 out of 5 stars

unprofessional agent

I had a very disappointing experience with Mr Soobh. During the viewing, he made comments about my choice of clothing and inappropriate remarks regarding the bedroom size, which made me feel extremely uncomfortable. The overall experience lacked professionalism, and I did not feel at ease at any point.

Based on this experience, I would not recommend attending viewings without a partner present. This was particularly disappointing as I was recommended by a neighbour who secured a property late last year with another agent from Nova, and I expected a much higher standard of professionalism given the company’s portfolio. Unfortunately, that was not the case.

16 December 2025
Unprompted review
Nova Haus London logo

Reply from Nova Haus London

Hi Amanda can you please reach out to me directly regarding this review I am one of the owners of the business. The allegations you have made are extremely serious and damaging to our partnered agent and our company. We take this type of review and accusation extremely seriously. We have checked with the individual you refer to and they have no idea who you are. We have also checked all of our diaries and enquiries and cant find anyone with your name being scheduled for a viewing with us. Please reach out to me ASAP via email to discuss this further tom@novahauslondon.co.uk. Thank you

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