Novakid Türkiye Reviews 1,573

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Hello Dear Novakid Team, The system is very successful and whenever I need help, you provide immediate support. We love our teacher KAILA very much because all we need for the young age group is a... See more

Rated 3 out of 5 stars

I like the attiude of Teacher..She is warm welcoming to the kids.. Sometimes better to explain the questions with different ways have better results..like using simple words..and using more simple e... See more

Company replied

Rated 4 out of 5 stars

Teacher Chris communicates at a level that children can understand. He follows the student and tries to teach him by trying different ways if he does not understand. My son started lessons on April... See more

Rated 5 out of 5 stars

We read mostly from our teacher. Thanks to his loving teacher, his son attends the lessons with interest and is never bored. If he does the necessary homework, he will deepen his foreign language skil... See more

Company details

  1. English language school
  2. English Language Instructor
  3. Language course provider
  4. Language school

About Novakid Türkiye

Written by the company

Novakid: Çocuklar için Online İngilizce Okulu

👩‍🏫 Deneyimli Uluslararası Öğretmenler
⏰ 25 Dakikalık 1'e 1 Dersler
📚 Kapsamlı Ödevler
💻 Etkileşimli Platform
🎮 Oyunlaştırılmış Egzersizler

The Right Place to Start! 🚀

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great curriculum and teachers

We have been taking lessons for our two children for about 4 years, and we are very satisfied. One of the great advantages is the opportunity to work with teachers who match your child's personality. The teachers are aware of the challenges of online education and make an effort to keep the children engaged. The curriculum, along with the games and videos provided after the lessons, is highly effective. Additionally, doing preliminary work with slides before the lessons has made the sessions much more productive. I highly recommend it

17 January 2025
Unprompted review
Rated 5 out of 5 stars

The teacher I took a course with is very good, but communication with the company management is a complete fiasco…

Our teacher, from whom we take a lesson, is wonderful. My child loves to attend classes and has fun while learning. But personally, I expressed my complaint about an issue, I still didn't get a solution-oriented response. Although I've been writing to customer service for 2 days (reminding me that I'm waiting for a return), there is no response to my messages, I complain about communication.

24 December 2024
Rated 4 out of 5 stars

We ara happy with Novakid

Hello everyone. My daughter is taking lessons with pleasure, we are pleased with the interest of the teachers, the speaking practice lessons can be improved a little more. In general, everything is fine.

17 December 2024
Unprompted review
Rated 4 out of 5 stars

We love Novakid

We love the teachers, my daughter loves the program and having fun. I also believe that she will improve her english. The teacher neither over corrects nor skips the necessary corrections thank u Novakid

17 December 2024
Unprompted review
Rated 5 out of 5 stars

happy to meet novakid

We are glad to meet novakid. Teachers are friendly and patient. They try their best to make the student understand the lesson. Also the app is easy to use. Planing the lessons and if necessary changing the date or time is possible. This makes us happy because we can make the environment better for our child. Exercise pages are enjoyable. Our child does not get bored and wants to keep on to learn something new

15 December 2024
Unprompted review
Rated 5 out of 5 stars

We love the way system remind us when…

We love the way system remind us when is lesson. When the first time My daughter joined the lesson , she was very shy. Then she loved both lesson and teacher. So, she is very interested in lesson and looking forward to join next one. So, thank you novakid.

13 October 2024
Unprompted review
Rated 5 out of 5 stars

We love the teachers

We love the teachers, my son loves the program and finds it interesting. I also believe that corrections and feedback throughout the class is just on spot. The teacher neither over corrects nor skips the necessary corrections.

26 November 2024
Rated 5 out of 5 stars

Excellent

My daughter is currently shy in classes. I think he will actively participate as the lessons progress. Our teacher does his best to ensure active participation in the lesson. It is very good to reinforce it thanks to after-class activities and homework.

1 December 2024
Rated 1 out of 5 stars

They never pay the money you deserve

With respect to the hourly rate, I need to say that they never pay the money you deserve or even the money to justify your endeavor. Only 3 dollars an hour, which becomes 1.5$ for a 30 minute class.
Moreover, the assigned sessions in your calendar slots are scattered such that it stops you from your other daily routines (30mins at one hour and then 30 minutes two hours later and ...). I even tried to pile up the dedicated hours only to a few days of the week, but they emailed and threatened to hide my account.
The classes can be canceled without you getting paid for that.
The platform hangs frequently and when you log in again after a few seconds, it is the teacher who is going to be punished for being late or having connection problem. BTW, my internet speed is 250MB and I have many other online classes without any issues.
The platform also has problem in a way that tools do not work and you sometimes need to refresh the page to make them reactivated.
Overall, the experience was unprecedentedly terrible.

12 December 2023
Unprompted review
Novakid Türkiye logo

Reply from Novakid Türkiye

Hello Mohsen!
Thank you for your feedback.

We’ve reviewed your case and found that Novakid recently made the decision to terminate your contract due to performance-related concerns. At Novakid, we are committed to maintaining the highest quality of teaching for our students and strive to provide the best service for our clients ⭐️ We regret that this partnership didn’t work out!

Regarding teachers’ pay rates, Novakid offers competitive rates in the market. Additionally, we have an internal motivation system that allows teachers to increase their hourly rates. Recently, over 200 of our teachers received merit-based raises for their productivity and long-term cooperation with us.

We wish you all the best in your future endeavors!

Best regards,
Novakid Turkey Director,
Erhan O.

Rated 1 out of 5 stars

My son waited for half an hour but the…

My son waited for half an hour but the teacher did not come so ı dont trust Novakid and novakids teachers

30 November 2024
Novakid Türkiye logo

Reply from Novakid Türkiye

Hello, Ezgi.
Thank you for your feedback.

We sincerely apologize for the experience you and your son had 😔 🙏
Unfortunantly, the teacher was unable to attend not only your lesson but others as well due to unforeseen technical difficulties. This is an extremely rare occurrence, as all our teachers are highly responsible and committed. However, we understand that human factors can sometimes arise.

Please rest assured that the lesson was not deducted from your balance, and you can still reschedule it at your convenience.

As an apology, we’ve added 1000 liras to your account, which you can use as a discount for your next purchase.

We deeply regret any inconvenience this caused and appreciate your understanding. If you have any further concerns, please don’t hesitate to reach out to our Customer Care service team—we’re here to help! ⭐️

Best regards,
Novakid Turkey Director,
Erhan O.

Rated 1 out of 5 stars

No clear information

No clear information

29 November 2024
Novakid Türkiye logo

Reply from Novakid Türkiye

Hello Eren!
Thank you for your review.

What kind of information is not clear to you? We would be very happy to explain ☺️

Best regards,
Novakid Turkey Director,
Erhan O.

Rated 4 out of 5 stars

The teacher is cheerful

The teacher is cheerful. Teaching materials are fun. Teacher pays attention for student's pronunciation. However I expect them to make my daughter speak a bit more. I hope we will experience more interactive classes in future lessons.

24 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look