My daughter has been studying English with Novakid for about 5 years now, and we are very happy with everything. We found a favorite teacher whom my daughter absolutely adores. She speaks English v... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
7.made mistake with purchase, very difficult to navigate cancellation, still did not manage so ask paypal yo help. Teachers are mainly Philippines with foreign accent. Customers service not respons... See more
Company replied
While it may vary depending on the teacher, our experience has been very positive. The teacher is always cheerful and interactive, asking many questions and keeping the lesson engaging. My child rea... See more
We have been taking Novakids online classes for a long time, and my child is still always enthusiastic every time he takes a lesson. Behind that, the Novakid team is very helpful and provides a quick... See more
Company details
About Novakid
Written by the company
Novakid: Online English School for Kids
👩🏫 Experienced International Teachers
⏰ 25-minute Individual Lessons
📚 Comprehensive Homeworks
💻 Interactive Platform
🎮 Fun Gamified Exercises
The Right Place to Start! 🚀
👩🏫 Experienced International Teachers
⏰ 25-minute Individual Lessons
📚 Comprehensive Homeworks
💻 Interactive Platform
🎮 Fun Gamified Exercises
The Right Place to Start! 🚀
Contact info
US 548 Market St 8291 San Francisco, US, United States
- new@novakidschool.com
- novakidschool.com
4.4
Excellent
3k reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great learning experience for my kids
Great learning experience for my kids, love Novakid
15 April 2024
Unprompted review
Great learning experience for my kids
Great learning experience for my kids, love it!
1 July 2024
Unprompted review
At the moment everything's great.
8 July 2024
Unprompted review
Wrongful terminated!!!
Wrongful terminated!!!! No one hears you out! I have proof of all messages!! They don't take explanation. They made a mistake with my first assessment and I was assessed again then I have a second assessment a month later and was ok... but instead of take one may assessment and one June they took both May!!!!! I tried explaining but got nothing!!!! We are treated like dogs!!!! I have all the proof! I am willingtoshare proof!!!!! They don't listen. It's thier way or nothing. They hear to nothing...... the mistake was on their part not mine but I was wrongful terminated. I want to speak and explain and send proof to someone in the team
....
5 June 2024
Unprompted review
Reply from Novakid
Hello Pre Maharaj!
Thank you for sharing your feedback.
We understand that the end of our cooperation has caused frustration. While we regret that this outcome has left you with a negative impression, the reasons for our decision has been communicated in our previous correspondences and aligned with the terms outlined in the GTC.
We wish you every success in your future endeavors and express our gratitude for your time spent with us at Novakid.
Best regards,
Elizabeth R.,
Director of Novakid Global.
Iv'e just had the worst customer…
Iv'e just had the worst customer service experience with the Novakid's telemarketing manger in Israel...
She was very unpleasant, unpaitent, didn't let me complete a sentence, giving me wrong info about emails that were sent to WhatsApp, and when I asked who is the local repressive of Novakid in Israel she said that my question was inappropriate and hung up on me...
Is this the service level you provide?
30 June 2024
Unprompted review
Reply from Novakid
Hello Asaf!
Thank you for sharing your feedback with us.
We apologize for the unpleasant experience you had with us 🙏 We take such concerns very seriously and have thoroughly reviewed the call and spoken with the manager involved.
Regarding the emails, we have confirmed that they were indeed sent to your email address, not WhatsApp. They may have ended up in your spam folder, as they appear to be unread on our end. Please check your spam folder to locate these messages
We regret that your interaction left a negative impression. Our manager mentioned that Novakid is an online school providing services globally, and therefore we do not have local representatives in different countries, as our services are entirely online.
We apologize for any miscommunication and for the discomfort caused. Our goal is to provide a supportive and respectful environment for all our customers 🙂
Thank you for bringing this to our attention!
Best regards,
Elizabeth R.,
Director of Novakid Global.
Thanks novakids for teaching my kids…
Thanks novakids for teaching my kids and he was improving very fast and he likes the way for teaching
28 June 2024
Unprompted review
great experience ,well qualified…
great experience ,well qualified teachers ,nice treatment with kids and quick progress in my kids language level,
also my kids like the session and never feel boring during classes.
25 June 2024
Unprompted review
Interesting Experience
Interesting experience to direct conversation with native teachers. it makes my kid more exciting. And it's very flexible to discuss, for schedule change, even try a group class. Please improve the speed of website and the UI/UX to order a group class and the session duration.
Thanks
Ferry
30 May 2024
Good materials - fun and easy to understand
My children love Novakid! Not only do they have lessons with teachers but also there are many games where they can practise English whenever they want. They play games, watch videos, have lessons... The lessons are recorded, so we can also watch the lessons' videos whenever we want and that way practise more without extra cost. Thank you Novakid!
9 June 2024
My daughter is happy with the Ms leizl’s Class
It’s engaging class, so far my daughter liked
3 June 2024
about the missing lesson
You are negelecting me after i have supscription u nver remind us about the next lesson why is not the same free lesson u almost come to my home to remind us but for the paid you missed up only take my money is that only imprtant for this company ???????🤬😤😤😤😤😤
30 May 2024
Reply from Novakid
Hello Nora!
Thank you for sharing your concerns with us.
We apologize for any inconvenience you've experienced and appreciate the opportunity to address them.
We understand that you missed a lesson, and it was deducted from your balance because the teacher did attend and was paid for the session. However, as this was your first regular lesson, we understand the situation and have credited the lesson back to your balance ✅
To ensure you never miss a lesson again, we recommend downloading our app, which provides push notifications to remind you of upcoming lessons. This way, you can stay updated and never miss a session.
We value your trust in Novakid and are committed to providing the best possible experience for you and your child. Please don't hesitate to reach out to our Customer Care service if you need further assistance 🙏
Thank you for your understanding!
Warm regards,
Elizabeth R.,
Director of Novakid Global.
It was and is very helpful
It was and is very helpful, the meetings are built very well to keep the kids interested in the content. We have been using it for 2 months and we see a great improvement on our six year old.
1 May 2024
Unprompted review
The lessons are fun and full of games…
The lessons are fun and full of games and songs!
The language is easy and my kid understand very easily
And it’s very easy to schedule lessons in the time that you want
1 May 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.