Novakid Reviews 2,541

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

My daughter has been studying English with Novakid for about 5 years now, and we are very happy with everything. We found a favorite teacher whom my daughter absolutely adores. She speaks English v... See more

Rated 1 out of 5 stars

7.made mistake with purchase, very difficult to navigate cancellation, still did not manage so ask paypal yo help. Teachers are mainly Philippines with foreign accent. Customers service not respons... See more

Company replied

Rated 5 out of 5 stars

While it may vary depending on the teacher, our experience has been very positive. The teacher is always cheerful and interactive, asking many questions and keeping the lesson engaging. My child rea... See more

Rated 5 out of 5 stars

We have been taking Novakids online classes for a long time, and my child is still always enthusiastic every time he takes a lesson. Behind that, the Novakid team is very helpful and provides a quick... See more

Company details

  1. Language course provider
  2. English Language Instructor
  3. English language school
  4. Language school

About Novakid

Written by the company

Novakid: Online English School for Kids

👩‍🏫 Experienced International Teachers
⏰ 25-minute Individual Lessons
📚 Comprehensive Homeworks
💻 Interactive Platform
🎮 Fun Gamified Exercises

The Right Place to Start! 🚀

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

The program didn't work

The program didn't work, even though the internet worked on the computer. Joining the class was not successful.

4 May 2024
Novakid logo

Reply from Novakid

Hello Päivi!
Thank you for your review.

We have checked the lessons and indeed, we see that one lesson was completely unsuccessful. We are investigating the situation and have already forwarded your request to our technical specialists who will resolve the issue. The lesson will be credited back to your balance 🙏

We apologize for the inconvenience, and in the future, it would be best to contact our Customer Care service directly for such issues.

Thank you for your understanding!

Warm regards,
Elizabeth R.,
Director of Novakid Global.

Rated 5 out of 5 stars

A very good experience

A very good experience for my daughter with Novakid. She loves the teachers very much and enjoys the lesson time. This is the second time we have renewed her subscription with Novakid.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Learning made fun for kids

My 7year old daughter improved her reading in english so much since she has been doing lessons. The star reward system motivates her to keep going and she learns by having fun. Thank you Novakid.

15 May 2024
Unprompted review
Rated 2 out of 5 stars

noone hepl with problems

noone hepl with problems, that I many times mentioned. I try to ask for help many different way. It is technical problem in profile of one of my daughter.

17 April 2024
Novakid logo

Reply from Novakid

Hello Eva!
We apologize for the inconvenience you've experienced and regret the negative impression it may have left 🙏

We've promptly escalated your concerns to our Customer Care service Lead, and we're glad to inform you that the issue in the chat has been resolved 👍

Should you encounter any further difficulties, please don't hesitate to reach out to us. We're here to assist you.

Thank you for choosing Novakid!

Warm regards,
Elizabeth R.,
Director of Novakid Global.

Rated 5 out of 5 stars

It is a great application

It is a great application, really helps my kid to learn English easily by playing, but it needs to be improved to the iPad version because sometimes it stops working on it and some games doesn’t work on it and have to play it on laptop which is not practical, otherwise all perfect

30 April 2024
Unprompted review

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