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Novamar Insurance Mexico Reviews 

798
•
TrustScore 5 out of 5

4.9

Insurance broker
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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and professional approach, making interactions pleasant and efficient. The service provided is frequently described as excellent, characterized by quick response times and an overall easy and smooth process. Reviewers particularly appreciate the clear communication and detailed explanations from agents, ensuring a comprehensive understanding of their needs. Many customers also highlight the convenience of communicating in English, which greatly enhances the user experience and accessibility. This commitment to helpful customer service and efficient processes contributes to a highly positive overall impression.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their knowledge, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency and speed.... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the staff for their... See more

User experience

People report positive experiences with user experience, consistently describing processes as easy, quick,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Launa Brockman was very easy to work with and very helpful, especially being able to speak English with her and her great southern accent! She’s very knowledgeable and helpful when it comes to our ins... See more

Rated 5 out of 5 stars

We appreciated the quick and efficient service Antonio Gonzáles provided to us. He was very prompt in answering our questions and answered all questions to our satisfaction. This is our first tim... See more

Rated 5 out of 5 stars

Novamar makes it so easy to buy and renew my auto policy. The online tool is great saving me time when renewal comes up and I can easily print a copy of my policy for my glove box. That being said, if... See more

Rated 5 out of 5 stars

I am a client of Novamar Insurance and they are very knowledgeable, helpful and efficient. Very very good customer service. Andrea was looking after my claim and she made sure I was notified in a time... See more

Company details

  1. Insurance broker
  2. Car and Motor Insurance Agency
  3. Health insurance agency
  4. Home Insurance Agency
  5. Liability Insurance Company
  6. Travel Insurance Company

Written by the company

Novamar Insurance Mexico / MGI Agente de Seguros, S.A. de C.V. is an all Lines Mexican Insurance Brokerage firm founded in 2009 and an affiliate company of Novamar Insurance Group, Inc. a US Insurance Brokerage company with a combined experience of more than 200 years in the insurance Industry. We work with the most established international and national insurance companies and have designed specific insurance products to meet our customers´ unique needs. Our corporate headquarters are located in Puerto Vallarta, with representation offices in Los Cabos, Cancún, San Miguel de Allende, Cancun, and Mexico City, providing nationwide coverage and personalized service. At Novamar Insurance Mexico a helpful bilingual team member is never far away. We are committed to designing and distributing insurance products to address the specific needs of our customers, leveraging high-end technology to deliver our products efficiently, while always providing the highest level of service. We partner with the leading insurance companies in both national and international markets, enabling us to offer innovative and highly competitive products. Our mission is to deliver expert advisory services and access to the best insurance solutions, at the most competitive price, backed by deep industry knowledge and a commitment to superior service quality.

Contact info

4.9

Excellent

TrustScore 5 out of 5

798 reviews

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4.9

All reviews

(798)

224 reviews in the last 12 months

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Rated 5 out of 5 stars

They’re always ready to answer my…

They’re always ready to answer my questions and are EXTREMELY kind and amazingly helpful by speaking English. Since there’s so many elderly English speaking Expats that Vallarta attracts it’s nice that many businesses are adjusting to have some staff to help english speaking customers support!

11 June 2026
Rated 4 out of 5 stars

Good plan

Good plan, but still have not corrected the condo address of the Mexican Municipality from Solidaridad to Tulum as requested,

9 June 2026
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Reply from Novamar Insurance Mexico

Hello Thomas,
Thank you for sharing your concerns. We have been actively working on your request from the moment we received it, and your experience with Novamar is very important to us.

Please check your email, where we have shared the relevant information for your review.

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