Novatedfinanceaustralia Reviews 

72
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and professional, ensuring that all questions are thoroughly answered. Reviewers feel strongly supported from the initial enquiry all the way through to final settlement and vehicle collection. People highlight that the entire journey is remarkably smooth, well-organized, straightforward, and completely stress-free. Consumers also appreciate the quick response times and clear communication, which make ongoing interactions reassuring and very easy to navigate. Buyers note that receiving honest and reliable advice makes them confident that their best interests are always prioritized.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional, responsive,... See more

Customer service

Customers had great satisfaction with customer service, consistently praising representatives for being... See more

Service

People report high satisfaction and delight with the service, highlighting a seamless, smooth, and... See more

User experience

Users describe satisfaction with user experience, highlighting a seamless, fast, and stress-free process from... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and transparent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mathew and his Team were an absolute pleasure to deal with. At all times, it really felt like they were on my side, looking after everything with utmost care and professionalism. Mathew was prom... See more

Rated 5 out of 5 stars

The process from initial enquiry through to the settled Novated Lease, has been easy and friendly. I would highly recommend to anyone looking for exceptional response times and clear, easy to understa... See more

Rated 5 out of 5 stars

I had a great experience with Novated finance. They were very helpful and once I was approved the new car arrived shortly after. I highly recommend them for others . Happy customer

Company replied

Rated 5 out of 5 stars

Jimmy Ngo from Novated Finance Australia made our experience 5 stars from start to finish. He was fast to act, polite, helpful and informative and gave us the best experience. We would recommend Jimmy... See more


Company details

  1. Car finance and loan company

Written by the company

Novated Finance Australia provides clear, simple novated lease solutions for employees and employers across Australia. We help you access the tax benefits of salary packaging and manage your vehicle through one easy, bundled package. Novated leasing can seem complicated, but it doesn’t have to be. Our team explains how it works, helps you choose a vehicle, arranges finance, manages the employer setup, and supports you throughout the lease. All running costs — servicing, tyres, registration, insurance, fuel or charging and more — can be packaged into one predictable pre-tax budget. Our focus is making novated leasing accessible, straightforward and well-supported from start to finish. Start your novated leasing journey: https://novatedfinanceaustralia.com.au/quote


Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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4.8

All reviews

(72)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish.

I have been extremely impressed with the service I received. Mathew Lloyd has been excellent to deal with throughout the process, professional, responsive and genuinely helpful.

What stood out most was the honest and reliable advice. I always felt that my best interests were being considered, rather than simply being sold a product.

I have already recommended him to 2 others considering a novated lease.

8 September 2026
Rated 5 out of 5 stars

Really great

Really great. Jimmy was very friendly, helpful and responsive! Felt he worked ro get me a fair deal too!

24 August 2026
Rated 5 out of 5 stars

Brilliant Service

Super swift, efficient and tailored response from the moment of enquiry. Super personalised and responsive service, couldn't recommend enough.

27 August 2026
Rated 5 out of 5 stars

From the moment I first met Jimmy Ngo

From the moment I first met Jimmy Ngo, we instantly clicked. Since then, Jimmy has always been there whenever I’ve called. His expertise, patience, and willingness to answer all my questions made the entire experience so much easier. He consistently went above and beyond—even helping me arrange a convenient pickup date and time. I truly appreciate everything Jimmy has done for me and highly recommend him. Thank you Jimmy and I can't wait to have lunch with you in Sydney soon!!!

27 August 2026
Rated 4 out of 5 stars

Best value provider

Novated Finance Australia is the best value novated lease provider in Australia - lowest management fees and lowest finance interest rate.

25 August 2026
Rated 5 out of 5 stars

Superb Service by Novated Lease team

I had the best experience with Novated Lease, especially with Jimmy Ngo, who took on my case. The entire process, from start to finish, was seamless, and I felt comfortable and well supported throughout.

Thank you very much to Jimmy and the entire Novated Lease team for providing such excellent service. I truly appreciate your professionalism and support.

19 August 2026
Rated 5 out of 5 stars

Great experience with Jimmy N

Jimmy Ngo from Novated Finance Australia made our experience 5 stars from start to finish. He was fast to act, polite, helpful and informative and gave us the best experience. We would recommend Jimmyand Novated Finance Australia to friends and families for sure!

20 August 2026
Rated 5 out of 5 stars

Excellent Service and Transparent Process

Nicholas Bane assisted me with the novated lease for my JAECOO J5 EV, and his service was great from start to finish. He was communicative, patient and thorough in answering all of my questions throughout the process, and made everything incredibly easy.

Unlike some of the other companies I sourced comparative quotes from, the quotes from Novated Finance Australia were clear and transparent, making it easy to understand the exact cost breakdown and how each adjustment to the lease terms would impact my payments.

A big thank you to Nic for setting everything up for me and being part of my new car journey! Highly recommend!

7 August 2026
Rated 4 out of 5 stars

Clear and prompt communication and service.

The communication leading up to settlement was always prompt and transparent. All my questions and concerns were addressed patiently and I got all the help I needed.
The only reason to take off 1 star was that post settlement, I had to send numerous reminders for a reimbursement I was due. That experience wasn't the smoothest.

9 June 2026
Rated 5 out of 5 stars

This was my first time doing a novated…as an employee and employer of my business

This was my first time doing a novated lease — both as an employee and as the employer — and Nic Bane made the entire process unbelievably smooth. From start to finish, his communication was clear, consistent, and genuinely supportive.

Nic took what could have been a complicated experience and made it feel easy. Every step was explained well, every question answered quickly, and the whole process felt seamless.

I’m beyond excited to get my new 2026 Zeekr 7X Performance, and I’m grateful for how effortless Nic made everything.

Highly recommended novated leasing company, and I’m already encouraging my own employees to work with Novated Finance Australia through Nic. Truly outstanding service.

26 June 2026

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