Novatedfinanceaustralia Reviews 

72
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and professional, ensuring that all questions are thoroughly answered. Reviewers feel strongly supported from the initial enquiry all the way through to final settlement and vehicle collection. People highlight that the entire journey is remarkably smooth, well-organized, straightforward, and completely stress-free. Consumers also appreciate the quick response times and clear communication, which make ongoing interactions reassuring and very easy to navigate. Buyers note that receiving honest and reliable advice makes them confident that their best interests are always prioritized.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional, responsive,... See more

Customer service

Customers had great satisfaction with customer service, consistently praising representatives for being... See more

Service

People report high satisfaction and delight with the service, highlighting a seamless, smooth, and... See more

User experience

Users describe satisfaction with user experience, highlighting a seamless, fast, and stress-free process from... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and transparent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mathew and his Team were an absolute pleasure to deal with. At all times, it really felt like they were on my side, looking after everything with utmost care and professionalism. Mathew was prom... See more

Rated 5 out of 5 stars

The process from initial enquiry through to the settled Novated Lease, has been easy and friendly. I would highly recommend to anyone looking for exceptional response times and clear, easy to understa... See more

Rated 5 out of 5 stars

I had a great experience with Novated finance. They were very helpful and once I was approved the new car arrived shortly after. I highly recommend them for others . Happy customer

Company replied

Rated 5 out of 5 stars

Jimmy Ngo from Novated Finance Australia made our experience 5 stars from start to finish. He was fast to act, polite, helpful and informative and gave us the best experience. We would recommend Jimmy... See more


Company details

  1. Car finance and loan company

Written by the company

Novated Finance Australia provides clear, simple novated lease solutions for employees and employers across Australia. We help you access the tax benefits of salary packaging and manage your vehicle through one easy, bundled package. Novated leasing can seem complicated, but it doesn’t have to be. Our team explains how it works, helps you choose a vehicle, arranges finance, manages the employer setup, and supports you throughout the lease. All running costs — servicing, tyres, registration, insurance, fuel or charging and more — can be packaged into one predictable pre-tax budget. Our focus is making novated leasing accessible, straightforward and well-supported from start to finish. Start your novated leasing journey: https://novatedfinanceaustralia.com.au/quote


Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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4.8

All reviews

(72)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

First class customer experince

From the first interaction with Mathew I had nothing but positive dealings. Mathew was always quick to respond, answered any questions thoroughly and quickly and managed to secure the car we wanted at a great price.
From enquiry to delivery I can't fault Novated Finance Australia.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Great company!

The team had me approved and settled within 24hours. I was in my new car by the weekend! Great experience!

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Review for Nick

I can't thank Nick enough for his outstanding help in securing my novated lease to buy my car. From start to finish, he made the entire process seamless and stress-free. Nick was incredibly knowledgeable, patient, and took the time to explain everything in detail, ensuring I understood all my options. He provided personalized advice that truly made a difference in finding the best deal for me. Thanks to his expertise, I’m now driving the car I’ve always wanted without the hassle. Highly recommend Nick to anyone looking for reliable, friendly, and expert help with novated leasing!

14 February 2025
Unprompted review
Rated 5 out of 5 stars

10/10 experience

From start to finish an extremely structured process that covered everything that was needed to know. I wanted to clarify a few things on a couple of occasions and my phone call was answered within 3 rings every time, followed with solutions to any issues. Impecable customer service with a stress free process. HIGHLY recommend

16 January 2025
Unprompted review
Rated 5 out of 5 stars

The service is top tier.

The service is top tier. Nick has been an absolute blessing along the way. I have primarily dealt with Nick and he has skills and expertise to make things happen.
Extremely happy to have utilised NFAUS. Specially when work was busy and all the documentation needed to be procured, Nick made everything effortless . With highest recommendation!

6 February 2025
Unprompted review

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