Booked 20th May 2026, survey conducted 27th May 2026 by Ryan Meehan. Really detailed report turned around in under 48hrs. Had two quick follow up calls with Ryan, arranged within two working day... See more
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Review summary
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We can't recommend Novello Chartered Surveyors highly enough! From booking through to survey through to aftercare, Novello have exceeded our expectations. Bill, our lovely surveyor, has been amazing.... See more
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Amazing service from start to finish. Danny Price communicated with us throughout the process and put our minds at ease giving us an overview of the report over the phone after the survey and giving r... See more
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Had house survey done Yesterday by Lee Hodgson. Absolutely fantastic job easy to follow survey in details picking up on a few things. So now we can address these problems before purchasing our propert... See more
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Company details
Written by the company
Novello Chartered Surveyors is the UK’s leading independent provider of home surveys, operating nationwide. As specialists focused solely on residential surveying, we set the standard others aspire to, combining expert RICS surveyors with clear reporting and modern technology. Trusted and recommended by thousands of property professionals, we deliver fast, detailed reports that help buyers make confident, informed decisions.
Contact info
United Kingdom
- novellosurveyors.co.uk
4.7
Excellent
3k reviews
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Replied to 94% of negative reviews
Typically replies within 48 hours
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Excellent service -Will use again
Excellent service. Can't fault it. Great communication.
Highly recommend this company. All staff we have dealt with have been friendly.
1 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Donna
Thank you for your feedback and five star review. It is always great to read these comments about our team, which we will certainly pass on. Thank you for your recommendation, we really do appreciate it.
Kind Regards Novello Chartered Surveyors
Great local surveyor
Great local surveyor, lots of knowledge on property & can always ask a question. Nothing is ever too much trouble. Highly recommend!
1 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Ashley
Thank you for your five star review and lovely feedback. We do pride ourselves on our customer service, it is at the heart of what we do.
Kind Regards Novello Chartered Surveyors
Reply from Novello Chartered Surveyors
Dear Axel
Thank you for your 5 star review. It is great to hear you will be a returning customer, we will be happy to assist you again.
Kind Regards Novello Chartered Surveyors
We have received excellent service from…
We have received excellent service from Novello and in particular from our surveyor Ryan Meehan. Ryan called and put our minds at rest regarding a particular concern we had. The report was sent through in a very timely fashion which is much appreciated. I would definitely use this company again.
3 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Alison
Thank you for your kind feedback. It is great to hear you had such a positive experience, and that Ryan was able to provide reassurance and support when you needed it. He’ll really appreciate your comments. We truly value your recommendation. We’d be very happy to assist you again in the future.
Kind Regards Novello Chartered Surveyors
We are very pleased with the surveyor…
We are very pleased with the surveyor report provided by this company. They are efficient, reasonably priced and provide a high quality output and follow up service. We will recommend them to others.
5 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Lucy
Thank you for your kind feedback. We are delighted to hear you were pleased with the report and our follow-up service. It’s great to know you found our team efficient and the service good value.
We really appreciate your recommendation.
Kind Regards Novello Chartered Surveyors
Lovely company to deal with
We have always found Novello surveyors brilliant to work with, such a lovely team especially Lisa Hulse who always goes out of her way to help us. Customers are all really happy with their experiences with Novello and so are we.
5 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your five star review, this is so lovely to hear.
We’re delighted you’ve had such positive experiences with our team, especially Lisa, who will really appreciate your kind words. Thank you also for your ongoing partnership, it truly means a great deal to us.
It’s fantastic to hear that both you and your customers are happy.
Kind Regards Novello Chartered Surveyors
Positive experience
Lisa Hulse has been an absolute pleasure to work with. Her communication is outstanding—she is always responsive, clear, and keeps everyone informed throughout the process. She goes above and beyond to help, taking the time to answer questions and provide support whenever needed.
Lisa is professional, approachable, and genuinely committed to achieving the best outcome. Her attention to detail and proactive attitude make working with her seamless and stress-free. I would highly recommend Lisa to anyone looking for someone reliable, knowledgeable, and exceptionally helpful.
5 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear George
Thank you for your lovely feedback and Five star review.
We are so pleased to hear your comments about Lisa. She truly takes pride in supporting our clients, so your kind words will mean a great deal to her.
We really appreciate your continued support.
Kind Regards Novello Chartered Surveyors
The experience was great
The experience was great. Rafaquat Hussain did my survey and he went above and beyond my expectations
3 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Matteo
Thank you for your five star review and feedback, especially for mentioning Rafaquat. We will certainly feed that back to him.
Kind Regards Novello Chartered Surveyors
Excellent company
Excellent company! I used Novello towards the end of last year for a house survey! I spoke with Raymond and Rae and then the survey was carried out by Archie! All a pleasure to deal with and have recommended to friends since. Post survey Archie took time to have a Teams call to go through the report, very knowledgable and professional guy! Thank you Novello!
4 July 2025
Unprompted review
Reply from Novello Chartered Surveyors
Dear Ben
Thank you for your five star review and feedback. It’s lovely to hear that Raymond, Rae, and Archie all made such a positive impression. We will be sure to pass on your comments to them, particularly Archie, who will be pleased to know his post-survey Teams call and detailed guidance were helpful.
We’re delighted you found the process smooth and professional throughout, and it means a great deal that you’ve recommended us.
Wishing you all the very best in your new home, and thank you again for choosing Novello.
Kind Regards Novello Chartered Surveyors
I called to enquire about a survey on…
I called to enquire about a survey on behalf of my dad and spoke to a lady Marni she was so helpful, friendly and overall the best customer service!
3 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Tayler
Thank you for your review and feedback especially with mentioning Marni. Marni’s customer service is something we’re very proud of, and your kind comments will mean a great deal to her. Please do not hesitate to get back in touch if you do have any questions, we will be happy to help.
Kind Regards Novello Chartered Surveyors
Extremely quick communication
Extremely quick communication. Very responsive team.
4 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Darcy
Thank you for your five star review and feedback it is very much appreciated. Please do not hesitate to get back in touch if you have any questions.
Kind Regards Novello Chartered Surveyors
A Trusted Surveying Partner We Highly Recommend
We've had the pleasure of working alongside Lisa, Dan, and the team at Novello Surveyors, and we couldn't recommend them highly enough.
Their professionalism, expertise, and commitment to delivering an exceptional service are evident in every transaction. Communication is always prompt, clear, and proactive, helping to keep matters progressing smoothly from start to finish.
What stands out most is the consistently positive feedback we receive from our clients. Time and again, they comment on the team's thoroughness, attention to detail, and willingness to go the extra mile to provide reassurance and guidance throughout the surveying process.
Lisa, Dan, and the wider Novello Surveyors team are a credit to the industry, and it's always a pleasure working with them. We look forward to continuing our successful relationship and would have no hesitation in recommending their services to anyone looking for a knowledgeable, reliable, and client-focused surveying practice.
4 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Brett
Wow! Thank you so much for your fantastic feedback!! We really appreciate you taking the time to share this.
We are delighted to hear how positive your experience has been working with Lisa, Dan, and the wider team. Your comments about our professionalism, communication, and commitment to service truly mean a great deal to us.
It’s especially rewarding to hear that your clients consistently share such positive feedback, as providing clear guidance, reassurance, and thorough advice is central to what we do and reflects the values we stand by as a team and company.
Lisa, Dan, and the team will be thrilled with your kind words. We greatly value our working relationship and look forward to continuing to support you and your clients moving forward.
Kind Regards Novello Chartered Surveyors
Efficient company
Have worked with Novello on a few surveys. They are efficient and very responsive, especially Lisa who is always on hand to help.
4 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Lyn
Thank you so much for your kind feedback.
We are really pleased to hear that you’ve had such a positive experience working with us across multiple surveys, and that you’ve found the team efficient and responsive.
It’s especially lovely to hear your mentions of Lisa. She is a real asset to the team, and your kind words will mean a great deal to her.
We truly appreciate your support and look forward to continuing to assist you.
Kind Regards Novello Chartered Surveyors
Superb service
Superb service, great communication from Lisa and the team.
4 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Rebecca
Thank you for your five star review and lovely comments. Lisa and the team will be delighted to hear how pleased you were with the service, and your kind words will mean a great deal to them.
Kind Regards Novello Chartered Surveyors
Great service and feedback from…
Great service and feedback from Clients. Informative Reports carried out quickly and at reasonable cost. Katie McManus is always very helpful and quick at dealing with anything I refer.
4 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Paul
Thank you for your great feedback! We are delighted to hear your clients have been so pleased, and that you’ve found our reports prompt, and good value for money.
We really appreciate your support and look forward to continuing to assist you and your clients.
Kind Regards Novello Chartered Surveyors
Had a great experience dealing with…
Had a great experience dealing with Katie, would highly recommend!
1 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Dan
Thanks so much for your feedback and continued support!Katie is a great member of our team and we will certainly pass your comment on to her. We really value our partnership and appreciate your recommendations it means a lot.
Kind Regards Novello Chartered Surveyors
I've been working with Katie and the…
I've been working with Katie and the team for the past 6 months or so, great team, very easy to get hold of with any queries, fast response times, quick turnarounds on surveys, we recommend at every opportunity we can!
4 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear David
Thank you so much for your kind feedback and continued support.
We are delighted to hear how much you’ve enjoyed working with Katie and the team, and that our responsiveness and turnaround times have met your expectations.
Your recommendation really means a lot to us, and we truly value the strong working relationship we’ve built together. We look forward to continuing to support you and your clients.
Kind Regards Novello Chartered Surveyors
Gabrielle is great
Gabrielle is great. She is always quick to respond, and offers great support and advice. You are in good hands with her!
20 May 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you so much for your kind feedback and five star review!
It is great to hear how positive your experience has been with Gabrielle. She’s a real asset to our team, and your comments about her responsiveness, support, and advice will mean a great deal to her. It’s good to know you felt in safe hands throughout, and we truly appreciate your recommendation.
Kind Regards Novello Chartered Surveyors
Great service - Gabrielle Dalligan
Great service, very efficient and friendly staff members like Gabrielle Dalligan always makes things feel so much lighter and easier - thank you! :)
1 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Victoria
Thank you so much for your lovely review! 😊
We are delighted to hear you’ve found our team friendly, efficient, and easy to work with. It’s especially great to see Gabrielle mentioned and your kind words will mean a lot to her.
We truly appreciate your support and are so pleased we have been able to make the process feel lighter and easier for you.
Kind Regards Novello Chartered Surveyors
Dealing with Gabrielle Dalligan is a pleasure.
Gabrielle Dalligan is a pleasure do deal with and is both friendly and communicative. The process from start to finish is made easier by Gabrielle and Novello.
4 June 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Louis
Thank you so much for your kind feedback!
It is great to hear that Gabrielle made the process so smooth and easy for you. She is a real asset to our team, and your comments about her friendly and communicative approach will mean a great deal to her.
We truly appreciate your support and are so pleased you’ve had a positive experience.
Kind Regards Novello Chartered Surveyors
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