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Rated 1 out of 5 stars

DO NOT ORDER FROM THIS WEBSITE. They will never send your order or provide a correct date when it will be sent. I ordered April 15 2026 and a month later nothing was sent. I sent multiple emails befor... See more

Rated 2 out of 5 stars

Issue with return service - do not purchase if you like to try multiple dresses or return as the return is in china and you will end up loosing money as when you ask them to return they offer you... See more

Company replied

Rated 1 out of 5 stars

SCAM. Ordered a dress from "Novodiva" site. Once it arrived, it looked nothing like the dress. They said the dress was "in good condition" and that they would take the dress back if I payed to... See more

Rated 2 out of 5 stars

1st order fair for price, not quite what it looked like in picture. 2nd order, we'll see? support and service sucks!! Slow ship!!

Company details


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1.4

Bad

TrustScore 1.5 out of 5

123 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY!

DO NOT ORDER FROM THIS COMPANY!
Novodiva assured me that my package was delivered to my secure postal station on March 11,2025. (I ordered the item on February 2, 2025 !!) It never arrived, even though Novodiva said it had been delivered to me. I filed a complaint with the USPS and they tracked the tracking number to an entirely different address- I called that address and they never received any package at all. This is a scam! The Postmaster General explained to me that "Novodiva probably had no intention of sending you anything, but they did take your money." I have contacted the Attorney General regarding Novodiva International Mail Fraud, International Wire Fraud, International Credit Card Fraud.
Hang on to your $$, don't try to shop here!!!

11 March 2025
Unprompted review
Novodiva logo

Reply from Novodiva

Hello,
We are very sorry for the inconvenience caused,Could you tell us your order No. or the Email address you registered in our store?Then We will help you resolve the problem,Thanks.

Rated 1 out of 5 stars

I decided to give you one more chance…

I decided to give you one more chance since you guys reply to the bad review that I post in this platform and I still waiting for the response, I place an order last January 22 and I also paid for express shipping,it was supposed to be delivered the same week but it didn’t arrive until march 1st or at least that what the company says because I never received my package!!!! I lost my whole money and I being trying to sent emails and the company never reply, this is just unacceptable!

22 January 2025
Unprompted review
Novodiva logo

Reply from Novodiva

Hello,
We are very sorry for the inconvenience caused. We will help you resolve the problem via the email.We have sent you an email and look forward to your reply,Thanks.

Rated 1 out of 5 stars

TERRIBLE!!!

TERRIBLE!!!! I wish I had searched for reviews before I ordered what looked to be a super cute outfit on Pinterest. The clothes look nothing like the picture. The sizes are way off and the top I ordered smells like mold. I requested to return and they offered me $5 in compensation And would not provide the return address so that I could check the shipping price which you have to pay if you make a return. It’s total crap. I will never order another thing from a company in China. They hide this fact as the return address on the package was actually in the US.

16 March 2025
Unprompted review
Novodiva logo

Reply from Novodiva

Hello,
We are very sorry for the inconvenience caused,Could you tell us your order No. or the Email address you registered in our store?Then We will help you resolve the problem,Thanks.

Rated 1 out of 5 stars

AVOID AVOID AVOID!!!!

AVOID AVOID AVOID!!!!
Clothes are nothing like the advert and sizing is bad. Returns have to be sent to China even though they came from a UK address.
Companies like this one should be banned from facebook

6 March 2025
Unprompted review
Novodiva logo

Reply from Novodiva

Hello,
We are very sorry for the inconvenience caused,Could you tell us your order No. or the Email address you registered in our store?Then We will help you resolve the problem,Thanks.

Rated 1 out of 5 stars

If there was a way of giving 0 stars

If there was a way of giving 0 stars, I would! Pictures look absolutely nothing like the clothing they ship to you. They hide the fact the clothes are coming from China on their website so I made the mistake of assuming it was US based. Horrible customer service too, no number on website; just an email to communicate any issues you have. When you try to return the package, they make you pay for international shipping to China (I’m in Canada) and you have to regularly check up on your refund/return status. So, do yourself a favor and do not waste your money, time, and energy on this seller! Beware and spread the word.

20 January 2025
Unprompted review
Novodiva logo

Reply from Novodiva

Hello,
We are very sorry for the inconvenience caused. We will help you resolve the problem via the email.We have sent you an email and look forward to your reply,Thanks.

Rated 1 out of 5 stars

DO NOT PURCHASE IT IS A FRAUD

I wouldn't give this company even 1 start. It is terrible, I received the package on Saturday 3/01, more than a month after I ordered. The party that I supposed to use the dress was on Friday 02/28, thus I did no need anymore.
Also, I cannot keeped it because the size is wrong, is the doble of my size, even though I used the chart on the website, the quality is terrible and the dress I received is totally different that the one showed in the website. I think this is a fraud.

1 March 2025
Unprompted review
Novodiva logo

Reply from Novodiva

Hello,
We are very sorry for the inconvenience caused,Could you tell us your order No. or the Email address you registered in our store?Then We will help you resolve the problem,Thanks.

Rated 1 out of 5 stars

DO NOT BUY!!!

DO NOT BUY!!!! Bought a dress which came and looked nothing like the picture. Asked for the return address in which they sent an email back persuading me to keep the dress. I insisted I want a refund which I have not yet received. I have sent multiple emails which they do not reply to.

1 January 2025
Unprompted review
Novodiva logo

Reply from Novodiva

Hello,
We are very sorry for the inconvenience caused,Could you tell us your order No. or the Email address you registered in our store?Then We will help you resolve the problem,Thanks.

Rated 1 out of 5 stars

I ordered some dresses and because of…

I ordered some dresses and because of delay delivery I cancelled the order before shipping, I sent many emails to be sure they confirmed my order cancellation and after three weeks when I followed my refund they said the order was delivered. I suppose it’s a scam website to stole your money! Never ever waste your time and money.

20 January 2025
Unprompted review
Novodiva logo

Reply from Novodiva

Hello,
We are very sorry for the inconvenience caused. We will help you resolve the problem via the email.We have sent you an email and look forward to your reply,Thanks.

Rated 1 out of 5 stars

DONT NOT BUY FROM THEM

DONT NOT BUY FROM THEM. The dresses look NOTHING like the images . A complete rip off and the quality is beyond shocking . Absolute scam

7 February 2025
Unprompted review
Novodiva logo

Reply from Novodiva

Hello,
We are very sorry for the inconvenience caused,Could you tell us your order No. or the Email address you registered in our store?Then We will help you resolve the problem,Thanks.

Rated 1 out of 5 stars

I have been repeatedly sending emails…

I have been repeatedly sending emails to inquire about my package's whereabouts and estimated delivery time. Unfortunately, I have received no response and feel completely ignored on Instagram and Facebook as well.

31 January 2025
Unprompted review
Novodiva logo

Reply from Novodiva

Hello,
We are very sorry for the inconvenience caused. We will help you resolve the problem via the email.We have sent you an email and look forward to your reply,Thanks.

Rated 1 out of 5 stars

I am continously sending them emails…

I am continously sending them emails but they are not replying about refund so far

28 January 2025
Unprompted review
Novodiva logo

Reply from Novodiva

Hello,
We are very sorry for the inconvenience caused,Could you tell us your order No. or the Email address you registered in our store?Then We will help you resolve the problem,Thanks.

Rated 1 out of 5 stars

Don’t buy anything from this web …

I purchased a 2 dress and one blouse the quality is bad and that don’t let you send it back even on web is written that you can send it back within 14 days . The size M feels like size XS
All the dresses comes from china don’t buy from this website big fraud

5 January 2025
Unprompted review
Novodiva logo

Reply from Novodiva

Hello,
We are very sorry for the inconvenience caused. We will help you resolve the problem via the email.We have sent you an email and look forward to your reply,Thanks.

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