Novodiva Reviews 123

Buyer beware. I purchased a pair of pants from this company online.
The pictures looked amazing. However, when I received the produce, it didn’t look as shown in the pictures.

I received the pants and I immediately sent an email to this company to start the refund process. This company offered me $5 and a 20% coupon to shop on their website again.

Please read their statement that was emailed to me when I requested a refund. Keep in mind that the $38 pair of pants were not as pictured in the photo. I will donate the item. However, I don’t want anyone else to waist their money with a company that isn’t up front with their return policy.

Dear customer,
We can refund you full amount of the items after you return back it , but you should pay for the postage.
The postage is very expensive,we do not recommend it.
and if there is customs problem , the customs fees also very expensive .we will not responsible for it ,the package may be returned to you.
We can refund you 5$ as compensation at most and you keep the item,is it ok?

This company should be upfront about their return policy.

I had a disappointing experience with this store. I ordered a dress that looked beautiful and high-quality in the pictures on their website. However, the item I received was clearly a cheap imitation made from low-quality materials, with poor stitching and an overall appearance that didn’t match the advertised product at all.

It is evident that the photos on their website are taken from another company, and the product they send is a poorly made replica. When I reached out to their customer service for a return, they offered me only $5 as compensation for a $57 dress or required me to pay expensive shipping costs to return the item to China. They also mentioned potential customs issues, which felt like an attempt to discourage me from returning the product.

This kind of deceptive practice is unacceptable. Customers should be able to trust that the products they order will match the descriptions and photos on the website. I would not recommend this store to anyone and urge others to be cautious when purchasing from them.

I ordered on the 19-th of December 2 dresses for almost 80 € .
Never got a confirmation e-mail or a tracking number of my order although I left my contact details. Shame on you !!!!
DO NOT BY FROM THEM!!!!!! I want my money back !

Never got my order or an email that confirmed my order.

SCAMMERS, don’t buy on this website
Never got my package or my money back. Just a bunch of scammers.

Total garbage straight from China! Do not buy anything from them! Material quality is something you get out of Halloween costumes- just total garbage!! Since they’re probably made in a sweatshop by children, they are unwearable. Total scam!

Bad bad quality .. watch out they won't return your items if it's not fitting you.. thier sizes runs too small .. and they will let you pay shipping with is 50 $ for 2 items if you willing to return their items . Scam stay away of this company

Please stay away from this website, the quality of the cutting and fabric is nothing like the advertised photos.
From a regular online purchaser’s view, this is the worst experience ever.
I’m trying to send the dresses back and get the refunds, and never again buying from this website.
Will come back to keep you posted if I ever receive the refund.

Unbelievable discussed with what came. There is miss conduct and products that were advertised are not what has been sent.
I wish I had seen the reviews before purchase.

I placed an order 5 months ago on this website and it has not arrived. I’ve emailed looking for a refund and no reply. Stay away from this website. Instagram should not advertise their products for sale as it is not a legitimate website.

False advertise their products, they do not send what you order they send instead cheaply made items and they want me to pay shipping back which is $72. Do not purchase from this website its a scam.
Even their reply stating that they will contact me via email was a lie nothing has been resolved nor have they reached out.

Falsely advertising products. Dress is nothing like what I ordered. Also took 25 days to deliver and now I’m being refused a refund

Buyers Beware! Do not buy from this site! It is a scam! They will send you poor quality rags and not what was pictured on the site! They will not give your money back either!

The fact that they spelt order (ordre) wrong was a red flag!

Awful! Scam the items I got sent was not even similar they was more like just rags!
The worst dresses I have ever seen.
Do not buy from these scammers! no replys now trying to return !

My own mistake for trusting a insta ad !

The quality of these items if your even thinking i dont mind about cheaply made then thing again this is worse worse the wish worse then shein i have never seen such bad dresses in my life!

MATERIAL IS VERY BAD, CANT GET REFUND OR RETURN NO ONE WILL OPEN MY EMAIL OR REPLY TO IT AND I WANT MY MONEY BACK

If i could vote whith no * would be better.
THe quolity is the worst I ever had. The do not refund and they alaways lie

I ordered a dress 2 weeks ago that still hasn't been shipped. I've written twice with zero response from them. Starting to question whether this is a legitimate business?

ı got my delivery yesterday.And this is just disappointing .The fabric quality has nothing to do with the picture.didn’t like at all . Material not good quality. I’m just so regret. I want to get my money back and I want to send it back as well.

2 days ago
I sent my item back over 10 weeks ago…
I sent my item back over 10 weeks ago and still not had my refund my postage tracking is saying its been returned to seller but I’ve had no refund I have emailed on numerous occasions with no response.This company is terrible dont buy from them you will be ripped off be warned
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