Now Mobile Reviews 

We have 2 year deals for my wife’s phone and mine with RWG who have switched my EE provider to now about a month ago and since neither phones can no longer make any calls because it connects but impossible to use due to constant breakup and garbled speech. I’m certain it now only connects using their emergency 2g connection because it just will not dial out if I choose 3,4 or 5g. What a disaster.

I asked NOW to port my old number to them and they told me it would be done by midnight Friday august 15th,,,......NO IT WASN'T....WHAT A SHAMBLES OF A START.....STILL NOT PORTED, and WHERE'S MY OLD NUMBER BECAUSE PEOPLE ARE TRYING TO CONTACT ME ON IT INCLUDING MEDICAL SERVICES.......WHAT A DISGRACEFUL OUTFIT this NOW Pantomime is....I thougt very wrongly they were good..... NOT SO....and WHERE IS MY NUMBER ??????????? a Shambles of a cowboy outfit !!!! almost understand their name....None Operational Workings !! NOW !! Worst company ever.....their voicemail doesn't work.....I have many voicemail messages left and when I try to access them....it tells me my phone number is wrong and that's one that NOW gave me...I in the end got my existing number ported and they tell me that is not my number either....STAY AWAY FROM THIS NIGHTMARE COMPANY unless you want NO CONTACTS OR SLEEPLESS NIGHTS......about hime they were banned from trading !!!!

RWG cust services did not respond to my enquiery, but NOW cust service did so (via my mobile), and quickly, twice. First prob:- dreaded 'call forwarding' mssg. David patiently talked me (a non-techie, for sure) through phone settings to re-establish service. Result! 2nd prob (different phone) - no calling out. This was down to me, forgetting the 90-day/make a paid-for call rule. Kevin kindly re-instated credit, so now good to go. Thanks guys. Willy Eckerslyke.

So far so bad - paid for and ordered a PAYG SIM. Received the SIM but it wasn't active (said not registered on network)and when I logged into my account there was no credit.
Complained to customer services who said they "have to check with relevant department" to see if I paid (never mind that I have the credit card statement to prove it). In the meantime I just have to wait and can't use the SIM.
No apology either for the appalling service.

Very strange. RWG 200gb big data package £20per month.Buy now NOT AVAILABLE.
Contact us 0163341533 NO
Message says call 02078717669.
Called, message says we are now transferring you to NOW MOBILE.
Stroppy male ( Indian?) call centre didn't seem to have a clue what he was talking about and contradicted regardless of facts as though he likes an argument or doesn't have any information in front of him he could be bothered to look at or check.
An appalling way to deal with potential new customers.
Arrogant yet ignorant.
Confusing all round.
UPDATE YOUR WEBSITE RWG.
WHAT TGE HELL IS GOING ON ?

I've explained EVERYTHING very clearly in my review.

This company is again ignoring what has been written.
They are being dishonest,lying , hoping the review will be changed or withdrawn.

It will NOT be changed or withdrawn.
It is both clear and accurate.

Good day !

Tried to transfer my number, they informed me it would take 2-days didn't work for over two weeks.
Customer services don't respond to emails.
TERRRIBLE TERRIBLE COMPANY

Awful company,

I wanted to transfer my old phone number and credit to a new sim card (All Nowmobile) and after 2 months I decide to change company and lose the credit, they make me lost my time and the solutions were a joke

A few days ago I decided to purchase thro my active account, a £5 Sim which was required urgently that day, after activation it did not work.
Contacted Customer Support who told me the Sim had been suspended and it was useless as I hadn`t used my account for some considerable time.
I requested a Refund under the 14 day cooling of period, which was agreed, I asked the agent to arrange this for me. I was told he could refund the money but there would be a fee of £5 at his end to carry out this transaction - no thanks
Why did the Now system allow me to buy this Sim if it had been suspended, knowing full well it would not function
Despite 2 emails to this Company, I have heard nothing from them and I have lost £5

update: one month later, they have now debited my bank card for £5 for a montly subscription for a Sim I do not possess
First Direct have no blocked the Debit Card

How useless is your customer support
I have been with you for two months and despite multiple emails live talks I still haven’t got a working dashboard is anyone there any use whatsoever
When my credit runs out I won’t be renewing as I don’t have access to any meaningful information to renew all i get is

Oops! Something Went Wrong
Something Went Wrong on Server

Beware, this company will cut off your service if you are overseas for more than three months. Before leaving for Australia I got in touch with them to see if I could use them if I stayed overseas. They said so long as you make a call or text every three months, you'll be fine. Fast forward to now and I've been cut off, wife as well. Their story - we can't do anything about it. If I could leave 0 stars I would. Customers really do rely on their service for UK banking.

Wow. I've been with now mobile 2 years. Had itmnermittant issues. No service a couple of days at a time. This year it's been worse. Two days now service then three days no service. So decided to leave. No problem. But now checking they have continues to take monthly payment two in fact. I've tried contacting them. No chance phone service no longer working. Emailed. They quote reply within 24 hour. Nothing and still the phone service state unavailable. I'll just have to get onto my bank and sort it. I guess I'm not the only one they are ripping off.

Wow got a reply. 14th May. We are refunded moneys taken after you ported to another provider. This should be in your bank 4-5 days. 24th I checked my account. No refund. I Sent an email stating no refund. Gota reply yesterday 28th May. No refund send. We will get the relavant dept to prioritise the refund. We will see.

A very big thank you to Julie at Now Mobile Support who got a problem with my RWG mobile account sorted out in a matter of minutes. I have been trying to get the matter sorted out with RWG without succcess from mid February.
Very well done Julie and thanks again.

I was trying to log into my Now mobile account for a while now ambit I had forgotten my password. Thanks to Micheal from the Now Mobile Customer Support Service I was able to reset my password and log into my account. 👍

I wasn't sure whether I was going to be charged twice as I had Auto Renew options selected. Chatted with Peter through the NOW Mobile Chat service who looked into my account and confirmed that I would only be charged once per month, despite originally paying and then setting up an Auto Renew that took a 2nd payment. It was a little confusing as I had to pay first to get the SIM turned on and I then selected and paid for the 1st month double-data option, meaning that I initially paid 2 x 1 month's service instead of for just 1. Peter organised a refund for the Auto Renew that there was no need for me to select.

this company should be closed. They charge 25. for service then charge 25 turn on if they turn off service then act that oh you still owe 25. and 25 oh we turned off service owe 25 these people pocket the money This company is in UK that is why we get riped off and customer service acts stupid they are making money and keeping it I should have credit this company just acts like they can just charge and charge March 3 they took 25 then I paid on march 7 25 then tried to turn off autopay then paid April 4 25. Each 25.00 is thirty day of service. this was on mobile only. I pad was not due. Now mobile makes it impossible to pay ahead if you want and if you turn off autopay it stops service. I have paid 25.00 25.00 and 25.00 they say that i was paying I pad during that totally false. My phone is what was suspended and i paid 25.00 then on march 7 25.00 Now Mobile does not keep records and there is absolutely no customer service in the United States.

Was struggling to get a sim reactivated for an elderly relative. I got no response to email requests, form submissions and none of my 8 phone calls were answered. After waiting in a queue for 15 minutes they just say we're busy please call back and cut you off.
Fortunately I saw another trustpilot review that mentioned online chat. Hurray for Tom, he sorted out my issue promptly. Shame the company doesn't promote the chat because if I had started there with Tom they could of had 5 stars.

This service is terrible. Making calls to persons you call everyday are often transferred to a voicemail stating that you must speak with agent due to your service being interrupted. Seconds later dial the sane number it goes through. Email notifications are often saying that your service is offline. I've been trying to call my therapy clinic since March 28th. To day is April 1. They had to call me. I reported that something was wrong with their system b/c my call kept dropping as soon as I'm connected. I called NOW support service and chat with an agent. Had to get AI. Still didnot speak directly to a live agent. All this is frustrating. I'm changing my service back to Verizon. Can't take this any more. Service sucks.

Have intermittent issues of not beeing able to make or recieve phone calls. This has been occuring for the last few months. Have good phone signal > 3 bars. Can make a recieve texts and connect to the internet. Just sometimes cannot make or receive calls. This is occuring on Now sim card and RWG sim card that uses Now mobile. Other EE MNVO, Lyca, does not have this problem

The Now Mobile is a joke. I haven't had service for over a month and the chat support team cannot fix the problem. They don't even have my zip code or phone number listed correctly in their system. I've been unable to pay my bill because of some glitch they have in their system. Neither the App nor the online Xfinity will allow a submission of payment. It continues to ask me to "select payment type" but won't allow the selection. Each time I try to submit the payment, an endless circle of "Select Payment Type" comes up that will not allow a selection. Every other mobile provider can allow one to make a payment over their electronic phone system...not Xfinity. They can't correct the wrong Gmail they have listed for me and I am unable to resolve this problem to restore my service. The chat people spent hours trying to to fix it and they cannot. They sent in a ticket and someone named Eric called from the Resolution Department. I asked Eric for a courtesy credit for the hassle and inconvenience of not having phone service and he told me bc my plan is "Bare Bones" he's not able to grant a courtesy credit--IDC if the plan was "Bare Marrows"a credit is the least they could provide for the headache--every other mobile provider is able to provide a courtesy credit if the service fails to function or to deliver. Their unwillingness to provide a courtesy credit does not compute to me (after spending futile hours going in endless circles with their chat team)...This is a disservice. Eric repeated that "Chat" is the only one who can resolve the problem (what happens when chat can't resolve the problem?). I reminded him that chat is unable to resolve the problem and I've spent hours on the chat, going in circles. In addition, he sounded cold, calloused, and seemed bothered that I had an unresolved issue--completely lacking in customer empathy. You can't get anyone on the phone when you call and this company needs to go out of business with mobile service. This makes no sense at all that no-one in chat or the Resolution Department can fix the problem, nor provide a courtesy...Horrible service. Run. Run, away from Xfinity Now Mobile. Don't go there.

P.S. The problem finally got resolved after relentless tinkering. Someone reached out from corporate and expressed their sincere apology for Mt experience and compensated me for the hassle and inconvenience. That's business which is acceptable.

This network has an intermittent issue where sometimes incoming calls won't ever connect. This happens on two SIM cards I have with RWG mobile (who use Now Mobile), so it's not localised to the devices themselves.