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Now Pet Reviews 2,032

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TrustScore 4.5 out of 5

4.6

Pet Insurance Company
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Review summary

Created with AI, based on recent reviews

Evaluating 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional service, often highlighting specific individuals for their excellent support and clear explanations. The customer service is frequently described as outstanding, with many appreciating the personalized and patient approach taken by representatives. However, some people were dissatisfied with the claims process, mentioning issues with delays and repeated requests for information. Additionally, some customers expressed concerns about pricing, particularly regarding renewal increases and the perceived value for money, with a few noting that claims payouts were significantly less than expected due to various deductions or policy limitations.

What people talk about most

Staff

Consumers consistently report positive experiences with staff members. Many reviewers highlight the... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and first-class... See more

Claim

Reviewers highlight ambiguous aspects of claim. Many customers report significant issues, including rejected... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express dissatisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Conrad phoned me back promptly. He did his best to find me a good deal, it just isnt worth my while at the moment. I understand that insurance companies have to make a profit but theyre supposed to sa... See more

Company replied

Rated 5 out of 5 stars

Nancy was lovely and helped me within minutes, she is a credit to the company. What I don’t like however is how much the company takes advantage when renewing customers quotations… I saved £100 per... See more

Company replied

Rated 5 out of 5 stars

Conrad was able to assist me with an issue I had with renewal costs. He gave me a full explanation of why there was an increase but also helped me by being able to give me a discount so that I could s... See more

Company replied

Rated 5 out of 5 stars

george was very efficient. he phoned me back as he said he would once my renewal was available. George explained the increase and detailed what i could expect re: cover in the new policy. The increase... See more

Company replied

Company details

  1. #7 of 33 best companies in Pet Insurance Company

About Now Pet

Written by the company

Affordable, no-nonsense lifetime pet insurance for dogs and cats

Caring for your pets shouldn’t break the bank. That’s why our policies are built to keep costs low and value high – smart cover that saves you money while ensuring your pets get the quality care they deserve.

Get a Quote now

Now Pet customers get access to

  • FREE 24/7 vet support
  • UK customer service
  • 15% multi-pet discount
  • Excesses from as low as £99
  • 0% interest monthly plans

    Lifetime cover as standard

    With lifetime cover as standard, flexible excesses, round-the-clock vet support, discounts on prescription medication, a generous 15% multi-pet discount, and a UK-based team, Now Pet Insurance combines life-long protection with value-for-money.

    Get a pet insurance quote now

    Cover for dogs and cats, sorted in minutes!

    Get a Quote now

    • Contact info

    4.6

    Excellent

    TrustScore 4.5 out of 5

    2K reviews

    5-star
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    1-star

    Replied to 100% of negative reviews

    Typically replies within 24 hours

    How this company uses Trustpilot

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    Rated 5 out of 5 stars

    Callum the manager was amazing on the…

    Callum the manager was amazing on the phone and helped me out massively and taking stress off my shoulders! Thank you again so glad I’m still with this company after nearly 2 years

    13 February 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Cara, thank you for taking the time to leave us your feedback.

    Rated 5 out of 5 stars

    Conrad phoned me back promptly

    Conrad phoned me back promptly. He did his best to find me a good deal, it just isnt worth my while at the moment. I understand that insurance companies have to make a profit but theyre supposed to save customers from huge payouts as well. £70 per month going out of my account and virtually nothing coming back k is an expense I can't justify at the moment.

    12 February 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Sally, thank you for taking the time to leave us your feedback.

    Rated 5 out of 5 stars

    Sophie was so helpful

    Sophie was so helpful, thorough, quick & kind. Her customer service was excellent! Thank you.

    12 February 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hi Shelbi, thank you for taking the time to leave us your feedback.

    Rated 5 out of 5 stars

    Excellent competency and professionalism

    Spoke to Sam, he was really helpful and patient. I wanted to change my address and he got this sorted very quickly. I then had some questions about a previous bill and our current policy and he took time to explain everything to me. Thank you Sam!!

    12 February 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Leah, thank you for taking the time to leave us your feedback.

    Rated 5 out of 5 stars

    10/10 customer service

    Conrad was really friendly and helpful when it came to sorting my renewal. Can’t fault the customer service - thank you!

    10 February 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hi Emily, thank you for taking the time to leave us your feedback. We appreciate your kind comments.

    Rated 5 out of 5 stars

    George helped with my renewal today

    George helped with my renewal today, securing me a competitive price without compromising on the level of care and claim. Thank you

    10 February 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Michelle, thank you for taking the time to share your experience with us.

    Rated 5 out of 5 stars

    Super fast service got what I needed

    Conrad was super efficient professional, I called to cancel my renewal but he found me a suitable policy really fast without any hard sale and it suited what I needed for my pet

    9 February 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Amanda, thank you for taking the time to leave us your feedback.

    Rated 5 out of 5 stars

    Polly was polite

    Polly was polite, cheerful and very efficient and helpful

    9 February 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hello Lisa, thank you for taking the time to leave us your feedback.

    Rated 4 out of 5 stars

    Explained things in lehmans terms and…

    Explained things in lehmans terms and took his time to ensure we understood. Answered every question. Nothing was too much hassle

    6 February 2026
    Unprompted review
    Now Pet logo

    Reply from Now Pet

    Hi Emily, thank you for taking the time to leave us your feedback.

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