NRMA Insurance Reviews 1,515

Speaking with a real person. Easy to navigate

They charge less for Non-binary customers so I'm paying more simply because I don't have a mental health condition

Excellent Service by NRMA Service Consultant.

He was so patient and kind in helping me understand the product i was investigating.

Yes ! I bought because of his service

Needed to take out new policies, the phone staff Betty & Shaz were very patient & explained everything I needed to know. Thank you for a great experience.

Claim open 560+ days. 3+ hour long phone calls to be hung up on, told the wrong information. Ask to complain and told I can’t. Wasted almost two years 7+ unresponded to complaints, rude customer service. Car is still not fixed. Automatic breaking issue on the highway. Hugely dangerous. Several repairs every second time they seeem to find an issue. Horrible customer service. Hours and hours and hours of my life gone. Not to mention driving dangerous car still. Not taken seriously, HORRIBLE. AVOID AT ALL COSTS. Still ongoing and no response to any of my complaints. Do not ever go with this insurer unless you like being treated poorly to organise simple preapproved things like a car 3+ hours, told no, asked to complain and hung up on multiple times. Horrible.

I was misguided by NRMA customer services that i would be covered for the situation that had happened to my car , then upon claiming they started saying iam not covered NB this was on the same day , i assume they did that only not to pay for my claim, I proceeded to lodging a complaint through their system and was promised feedback which never came , i made a follow up call today only to be surprised that they had written in their system that the issue was resolved on call already, it seems they only care about taking money from me but when it comes to covering they don’t really care.

The customer service team were excellent. They were quick and efficient and solved issues in no time. My car was assessed and paid out quickly without issue. They were so helpful during the hail storm issues with damage to both car and caravan. I can not recommend them high enough.

Not sure how an insurance company can give Non-Binary identifying people discounts for car insurance over everyone else. This is discrimination under the false pretences of inclusion. Shame NRMA, shame!

Avoid like the plague.

In summary, be prepared for the following in case of a claim with NRMA.
- Lost time. Lots.
- Aggravation. Lots.
- Broken communication.
- Completely idiotic, unhelpful (indian?) teams "handling" claims. Bad accent, and absolute inability to understand basic written instructions, it seems.

The most unprofessional bunch there can be.

Case ongoing, 6 weeks in, still no end in sight. I've already wasted upwards 8hrs with this just hanging on the line and writing emails.

Multiple eff-ups from the start to the current stage.

Multiple contacts to the complaints department just to kick the case forward to the next stage, even though it was all agreed upon the first time.

It very much looks like they just don't want to work.

If you are non binary, so mentally ill you get a cheaper rate 😂😂😂😂 what a joke of a company!! I’ll never use nrma again! Pathetic

This website charges almost $700 less for a non binary identifying person compared to a male identifying person.
This is absolutely stupid, since any male can identify as non binary (although technically speaking you can’t be anything other than your birth-assigned gender), so basically this company is making it cheaper for woke people which is discrimination against every single normal (normal as in anyone who is their assigned gender) person.

I am happy with the policy that I got for our car. The staff were able to inform me of all the details and the option to pay monthly is great financially. The customer service at the branch was great, they make an effort to remember you!

The worst service ever!
Had an accident and the other person’s insurance company is nrma they were supposed to call me but never did. When I rang them the lady kept trying to tell me that Rockhampton was the closest service centre to a suburb of the Illawarra nsw.
When I finally got her to find one that was actually close to me she said it was booked in at the end of the week. But when she sent the email confirmation it said in a months time.
So I rang them again they couldn’t tell me which date was correct and couldn’t get the repairer to answer the phone. So I was told to just ring them myself to find out, when my car is actually booked in.

I have sent an email to nrma telling them about all this but still haven’t received a reply.

Thanks to Andrew who helped me make a good decision for my Insurance needs. I had no hesitancy in getting my insurance with NRMA.

One year ago I was driving at 110km/h and kangaroo decided to jump into the side of my car. It pretty much dented every panel. NRMA dealt with the claim quickly. There was no hassle and a few days later I had a shiny car again. Would definitely recommend.

Inflexible online house and contents parameters. Waste of time

NRMA had a competition going to win $2000 for Codewords using their app. This entry for competition started at 10am this morning. I went onto the app to enter at 9.50am but this entry and details for the comp had disappeared. I tried to send feedback to the NRMA on their app and webpage, but obviously other people had the same issue as there was a error page. Why have the competition at all

NRMA was able to provide a policy with greater benefits at substantially lower costings than my previous company.
Very happy with the service. It put a smile on my dial.

Existing policy renewal and quote from nrma website has $1000 difference. When i call them and asked why renewal is too high no help. So I have decided to check online quote from nrma and I received quote $1000 cheaper even better excess better car value.

Totally untrustworthy.
We have been with this company for thirty years and currently hold four policies (only for as long as it will take to source cover with a more reputable company).
The level of deceit is so carefully disguised so I will give a few examples.
- When first insuring our newly purchased motorhome we needed to supply supporting documentation to increase the sum insured by 10k. Four years later when trying to reduce the sum insured (which had remained the same) we were informed that it could only be reduced by a few thousand and then when the premium was requoted it saved us $30 per annum.
- Despite requesting that my premium be paid monthly on renewal, I was shocked to see that the entire annual premium had been deducted from my account. When I called to rectify the “error” I was told it would be reversed as soon as possible but only ten months would be refunded as they would hold out the next month as well despite it not being due for for weeks. I protested on the ethics of that and they told me they would refund the not yet due instalment as well. When this was not done four days later I was assured it would be done that day. Another two days later when still not processed I was told that a “seven day hold” had been put on the transaction and the TEN MONTHS would be refunded at that time.
- When trying to claim for a failed ducted ac system I was badgered to pay the excess of $2000 so that the claim could proceed. As the property was in the north of Australia at the height of the monsoon season, we did so immediately. We were then informed two weeks later that the claim would not be paid but our excess was not refunded for another two weeks due to the Xmas/ New Year break.
NRMA’s whole act is to find a way to “legally” hold your money for as long as possible. In my book it still appears to be totally dodgy and I will be reporting it through every avenue possible.