I wish I had read these reviews on this website. 3rd March I placed my order and still haven't received my order.I've emailed there customer service that is working,I have now reported them to the co... See more
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Avoid Ordered jan 2026 now march still no order they don’t respond to emails im more annoyed at myself for not reading reviews before purchasing
I would rate zero, customer service is non existent, clearly a scam! Avoid avoid avoid. Placed an order, emailed them and no answer. They charged me for an express delivery which it is clearly not... See more
Wish I could give them 0 stars. No response from their customer service even after emailing them 4 times. I want to cancel an order that has not shipped out yet and they don’t return ANY emails! Afte... See more
Company replied
Company details
Written by the company
Our mission is simple, we’re on a journey to create beautiful clothing that doesn’t cost the 🌍 👣 Shipping from Portugal & Most of our garments are also made in Portugal.
Contact info
1.4
Bad
180 reviews
Hasn’t replied to negative reviews
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Sustainable and stylish
Lovely to see a brand that has genuine sustainability focused practices also producing great quality stylish clothes! As I spend most of my time in leggings I love their activewear. Some beautiful going out pieces on my wish list too for my next purchase.
25 November 2022
Unprompted review
Reply from nu-in.com
Hello Margaret,
Thank you for your review!
We love to be a fashion-forward & greener option and we're grateful that you appreciate our efforts!
Our activewear pieces have well-thought features and a flattering fit, making them amazing for sports 🤸 Or just being comfy outdoors or at home 🦥
We're also happy to announce that we're now offering great deals during Black Week🖤 Check them out at nu-in.com!
All the best,
Your nu-in team💚
Love the over sized Tees
Love the over sized Tees. I wear them all the time with my leggings and bicycle shorts. Easy to wear and comfy. They wash really well and really nice weight cotton. Bought the seamless leggings too. Love the stretch, very comfy and good fit.
25 November 2022
Unprompted review
Reply from nu-in.com
Hi Niamh,
Thank you so much for your review!
We love to hear about our customers' outfits✨ Wearing oversized tees with leggings or shorts is our fav street style! Combine it with sneakers and... ready to go out and about!
Check out our website to find extra affordable but still high-quality styles!
All the best,
Your nu-in team💚
Great quality & fast delivery
delivery was very fast and really pleased with the pieces I bought. They fit really well. My favourite is the hoody and one sleeve top I bought.
18 November 2022
Unprompted review
Reply from nu-in.com
Hey Edel,
Many thanks for your review!
We’re delighted to hear that you are happy with your garments💕 This motivates us to keep creating sustainably driven fashion with good quality that is also affordable!
Thanks for your support!
All the best,
Your nu-in team💚
Clothing was great quality
The quality and fit of the clothing was great, true to size. Got lots of compliments from friends who have said they will buy from here. Customer service was very efficent. Will definitely be buying from here again.
2 November 2022
Unprompted review
Reply from nu-in.com
Hi Cheryl,
Thank you so much for your 5-star review!
We’re glad to hear that you enjoyed the quality and fit of your garments! Thank you so much for recommending us to your friends!
Reach out whenever!
All the best,
Your nu-in team💚
NU-IN was love @ first sight with their…
NU-IN was love @ first sight with their collections & sustainable concepts. But what is utmost is customer care. It was great experience to talk to Sandra - so polite, professional & devoted, always responsive in a quick manner, bringing personal solutions, creating a warm bond, that you feel kind of special to the brand. Thank you so much for your time & attitude! <3
10 August 2022
Unprompted review
Reply from nu-in.com
Hello Snejana,
Thank you so much for your 5-star review!
We’re glad that you enjoyed the interaction with our customer care team, particularly Sandra, which was super happy with your lovely feedback!
Your words are uplifting and motivating to the whole team, thank you for this!
Hope to hear from you again soon🌱
All the best,
Your nu-in team💚
Low quality
I expected more quality. How can nu-in call themselves a fair fashion label, when they sell pieces, that are ruined after wearing only twice? Bought a body, press buttons came out. Haven't even washed it in the washing machine. This is not very sustainable, when I have to buy a new one every couple weeks.
3 August 2022
Unprompted review
Reply from nu-in.com
Hello Christina,
Thank you for your review.
We’re sorry to hear that your nu-in bodysuit was ruined only after wearing it twice. This is unusual and regrettably, it seems that you have received a defective item. Our customer care team would be happy to sort this situation quickly for you, can you please write to customer.care@nu-in.com and share evidence? This is truly important as only this way we can make it up to you and learn🍀
At nu-in, we create sustainable-driven fashion, which means that we measure and seek to minimize all the negative impacts on our planet. We’re proud that each new collection and each new drop is better than the previous one. But there is always room for improvement. We’re certain that by admitting this, we can keep being open to new sustainable techniques and materials that are emerging and keep striving to combine this with being fashion forwarded and still affordable.
Thank you for your support, and we’ll keep in touch!
All the best,
Your nu-in team💚
Avoid. They will definitely breach your consumer rights
Took them a month to dispatch the order. I asked them several times to cancel and refund me, but they wouldn't. Items finally arrived and one was faulty. Sent them a video, but this wasn't enough. They expected me to send the item back. Had to settle for a partial refund so I could be done with them forever. Worst company I have ever dealt with.
21 June 2022
Unprompted review
Reply from nu-in.com
Hello Helen,
Thank you for your review.
It’s very unfortunate that you have waited for your order for so long. We experienced logistics difficulties back in the day and we’re very sorry you were affected by this.
We’re terribly sorry that on top of that you have received a damaged item, but we have not breached your consumer rights. Our customer care team has analysed your complaint together with our quality specialist and offered you a full refund on your item if you returned that item (which you were informed the return was for free in that case). You did not accept that solution, since you wanted to keep the item and you confirmed you’d be happy to fix it and receive a partial refund.
We’re sorry to have not matched your expectations this time. We’re a new company on a learning curve, we’re sorry for the past mistakes, but we’re also proud that we have powered through and we’re now in a new chapter 🍀
Our newest collections produced with the ultimate sustainable materials and methods with better quality and cost a fair price still have already dropped on our website! These new sustainable items were produced with limited stock 🌍
Furthermore, we have now implemented a new logistics solution and we're now able to offer better shipping and deliveries, so sustainable fashion will arrive more conveniently at your door!
More exciting things are coming in the upcoming months, so keep watching if you eventually would like to complement your wardrobe with the latest fashion and sustainable garments!
Best wishes,
Your nu-in Team 💚
Great quality and price
I may have had to wait a little longer than was expected for my order but the quality of the clothing and the price, as I bought in their sale is amazing. Looking forward to autumn already.
3 June 2022
Unprompted review
Reply from nu-in.com
Hello Joan,
Many thanks for your delightful review!
We are happy to hear that despite your order delay, you're still pleased with the sustainable items you received!
We strive to provide our customers with great sustainable garments at affordable prices and we're glad you have enjoyed the items you got for a fraction of the price!
We're implementing better logistics procedures and soon you can also enjoy an improved shopping experience🌿
See you soon,
Your nu-in team💚
Would order again anytime
Love the clothes I ordered- they’re in great quality and come at reasonable prices (especially in their sale) while being environmentally friendly.
Nu-in shows that one can buy good quality decently priced and well designed clothes without contributing to fast fashion.
They would get 5 stars but unfortunately I had to wait a long time bc of some problems on nu-ins side.
Still, I would buy from them in the future as their customer service was great and they announced to change their warehouse structure so that such delays won’t happen again.
31 May 2022
Unprompted review
Reply from nu-in.com
Hi Olivia,
Thank you so much for your amazing feedback!
We work hard to maintain quality garments produced in a sustainable way, always looking for fabrics that are kind to the planet and procedures that avoid the waste of water. Our goal is to offer great quality for a fair price🌿
We're sorry for the delay that has affected your order so we couldn't be more thankful for your patience and support.
We're glad to hear that you have enjoyed our customer service, and that you'll keep an eye out to see our improvements! Thank you so much for paving with us a greener future for our 🌎
Keep in touch,
Your nu-in Team💚
If I could rate it zero stars… I would
If I could rate it zero stars… I would.
This company has stolen my money. I made an order for two items in early April and still have yet to receive it. On their social media they are only giving copy and paste responses to the many other customers who the same has happened to.
This company is a disgrace.
25 May 2022
Unprompted review
Reply from nu-in.com
Hello Freya,
Thank you for your review.
We completely understand your frustration and we're sorry to hear the way you feel about us today.
We're a young company and unfortunately, we have experienced logistics delays in the past month, but our warehouse is almost up to date. You should receive an update really soon.
We can guarantee this is not the standard service we're striving for. We're happy to say that soon we'll work with a better logistics solution so our customers can keep ordering nu-in items but then in a convenient and relaxing way✨
Talk soon,
Your nu-in Team 💚
I would rate at 0 stars if possible
I would rate at 0 stars if possible. One month after order the order hasn't even been handed over to the carrier. Absolutely ridiculous. I paid shipping that should take 5-6 days. After 2 weeks of silencet, they apologised for delay and promised the shipment would go out on May 11th, which did not happen, so I requested that they cancel my order. Reached out 3 times before getting an answer that now it is ready and impossible to cancel, but status still at "label created" 5 days after. They are advising me to not accept my order as it arrives but the refund would be reduced of the dhipping cost and cost of services (not specified how much is that), even though this situation is their fault. I have accepted I have lost my money, they are absolute trash company. Please avoid these scammers that want to appear clean. Absolutely my worst customer experience.
25 May 2022
Unprompted review
Reply from nu-in.com
Hello Veronika,
Thanks for your review.
We sincerely apologize for the shipping delay of your order. Our customer care team is replying to our customers emails and we have done general communications in our Instagram account and newsletters. We're not silent and we're not scammers, but we're a young brand in a learning curve. We're keeping an open and honest communication of all the orders status with the information available.
As explained to you, once a package is communicated to the carrier, it's not possible to cancel, since cancellations would imply dedicated human resources to locate and remove the package at the warehouse and update the systems. As you may understand, our warehouse is 100% focused on getting the orders prepared and ready to be collected by the carriers.
You can contact the carrier or refuse the delivery and you just assumed you would not receive a full refund by doing that, which is incorrect and we haven't informed you that. This is a form of cancellation in online shopping as mentioned in our T&C.
Once again, we'd like to reassure you that your order will be on it's way to you soon and once your order is on distribution, you have the right to contact the carrier to cancel your order or refuse the delivery and then you will receive a full refund.
We're sorry about this unpleasant customer experience. On a positive note, we'll be able to offer a better shipping, deliveries and returns service (and overall customers experience) in the near future so our customers can happily shop the sustainable garments we're so passionate about creating🌿
Talk soon,
Your nu-in Team 💚
I‘m waiting for my order now since the…
I‘m waiting for my order now since the middle of April. Customer service always answers quite fast to my mails, but they can’t help. Worst communication I‘ve ever experienced with a company - wondering why they don’t talk about it in general via Mail or social media that there are problems with all orders. Other companies already tell you, when your order is just three days delay and Nu-in doesn’t even bother when it’s more than one month. Cool!
20 May 2022
Unprompted review
Reply from nu-in.com
Hi Elena,
Thank you for your feedback.
We sincerely apologize for the shipping delay of your order. The logistic issue that has affected your order was planned to be resolved sooner and therefore our customer service has done their best effort to keep you updated.
We are sorry that you missed our general communications we've done with the best intention of keeping our customers fully and honestly informed that we're running late with shipments. Up to date we have published a banner at nu-in.com, we have done stories in our Instagram account and have sent out newsletters as well.
Once again, we'd like to reassure you that your order will be delivered soon and we'll keep up our best efforts to keep you posted.
As always, contact us if you have any question,
Your nu-in Team 💚
Same experience as all other 1 star…
Same experience as all other 1 star reviews you can read here.
I made an order on 12.4. After 20.4. I reached out to ask where is the package. They said they have problems with the warehouse. And this turns out to be an answer to all my future complaints. Like this would be something that justifies the awful service that they are providing. They said the package will be sent in a couple of days. Nothing. 27.4. I am asking again, again the warehouse delay. 30.4. I send an email I want to CANCEL my order. No replay for a couple of days and then, imagine, they just heard from the warehouse and my package is already packed and they cannot cancel. 10.5. they send me an email that the package is about to be sent with the tracking number - I try tracking the package on DHL's official page and it says "Shipment label created by the sender, a shipment not scanned yet by DHL". The message hasn't changed since. So, the package was never been sent.
So, all lies and blaming the warehouse for delays.
It is a scam. Don't order.
And if I see another cute emoji in Customer support answer, I am going to SCREAM - because this is not cute at all. GIVE ME BACK MY MONEY
UPDATE: Customer Support hasn't replied to my ask to return the money and cancel the order. Eventually, the order arrived. 28.5., 1,5 months after I made a purchase. All items were there, nice quality, well packaged etc. Still frustrating.
19 May 2022
Unprompted review
Reply from nu-in.com
Hello Nina,
Thank you so much for your valuable feedback.
We have a total understanding of your frustration, and we would like to apologize for the logistic setbacks that have affected your order. We did not expect this severe delay and would like to inform you that we are already taking measures to improve our shipping service and other aspects of customer experience in the near future.
Our customer service is working hard to reply in a timely manner to your queries and has informed you in an honest way that shipping was delayed due to logistic issues. As a customer, you have the right to refuse your order once it is ready for distribution and you will be refunded accordingly.
Once again, we are truly sorry about the unpleasant experience we have provided you this time. We are not a scam, we are a young company going through a learning curve in sustainability and best logistic practices and we promise will learn from our mistakes and get better.
All the best,
Your nu-in Team 💚
I made a big purchase on April 19th but…
I made a big purchase one month ago but the order did not arrive. it hasn't been shipped yet and costumer service doesn't say when they will ship or how long it will take to ship. I paid 11 euros for shipping costs but it is not possible to have info and know when the purchase will arrive. I'm afraid it's a scam
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Nuin promised that they would ship on mar 11st. Of course is not happened. This is a scam
2 May 2022
Unprompted review
Reply from nu-in.com
Hello Martina,
Thank you for your review.
We’re not a scam. Your order was not shipped yet because of a general shipping delay and we're very sorry for the inconvenience this delay has caused you.
Our customer care team informed you we were working hard to get up to date and ensured you this situation would be resolved soon.
Since then, our warehouse analysed their work volume and their resources, and were able to offer us more precise estimations. And our warehouse estimates to ship your order by May 11th.
Anytime you need an update or need help with anything, please email us at customer.care@nu-in.com and our customer care team should take up to 2 working days to get back to you.
All the best,
Your nu-in Team💚
Would put zero stars if possible
Would put zero stars if possible. Ordered on the 13th April and still have no idea if the order will ever arrive. The products have not even been shipped and I sincerely feel that they will never be. And now they don’t even answer to the emails. They are complaining about a serious delay with anyone that is waiting for their products and still continue to promote their sales like nothing is going on. They are making fun of their clients and this is UNACCEPTABLE! DO NOT buy from this store !
2 May 2022
Unprompted review
Reply from nu-in.com
Hi Francesca,
Thanks for your review.
We’re sorry about this shipping delay. The indication we have is that our warehouse will ship the delayed orders by May 11th.
We have not provided estimations earlier because, as you may understand, in extraordinary circumstances, shipping dates depend on the estimation from our warehouse and only after that we can inform our customers more accurately in order to try to avoid further disappointment😌
Our customer care team is replying to the emails received in a timely manner we're working towards informing our customers and keeping everyone up to date on the more we can while seeking regular updates from our warehouse.
We’re sorry about the delay and if you’re not available to wait any longer, please request us to cancel your order at customer.care@nu-in.com.
All the best,
Your nu-in Team💚
Overly expensive shipping and super slow delivery times
Paid 13.99 for shipping to Ireland and the website said 5-6 working days, however after 5 days I still had not received my tracking info or my parcel. I contacted Nu-in and they were very polite and sent me tracking one day later however it shows that my parcel is still in Poland and not due til next Friday. This means that the 5-6 days shipping is actually 16 days. I understand Nu-in cannot control the package once it arrives with UPS however they had not even sent my parcel within the 5-6 days so therefore the shipping time is completely false. Very disappointing as I ordered the clothes specifically for an event and now will not get to wear them. Also for such expensive shipping you would expect it to be shipped on time. Completely disappointing
7 April 2022
Unprompted review
Reply from nu-in.com
Hey Aoife,
Thank you for your review.
We're so sorry that you had a bad experience with us this time and we couldn't be more sorry for the inconvenience caused.
We thank you for sharing your feedback with us. Your complaint was forwarded to the responsible department. We can ensure you this is not the standard service we're striving for, and we're working hard to perform better with shipping and delivery times in the future.
Our customer care team has contacted you regarding this matter.
All the best,
Your nu-in Team💚
This company is a scam
This company is a scam. I paid for clothes that did not arrive and they have ignored all emails. I had to get my money reimbursed by my bank but I've been told Nu-ins bank have declined the charge back. Please NOONE SHOP HERE ABSOLUTE SCAMMERS
30 March 2022
Unprompted review
Reply from nu-in.com
Hey Roslyn,
Thank you for your review.
We’re sorry to hear that you feel that way about us. The first contact we have received from you was yesterday at about the same time you wrote this review. We’re not able to find any other email regarding your order. Please note that our typical response time is less than 2 working days.
As mentioned in our response to your yesterday’s email, your order is marked as delivered on 23.12.2021 and no investigation was not opened at the time, since we were not informed you haven’t received your order.
Regarding the chargeback, on March 15th we have been informed that the chargeback was resolved in your favor.
We’re not scammers and we strongly believe there was a misunderstanding from your side. Reach out anytime if something is not clear yet.
All the best,
Your nu-in team💚
Poor quality clothing
The quality of nu-in's clothes is pretty poor. I ordered a jumper recently, which after washing once (according to instructions) shrunk to an unwearable size. I also bought a knitted cardigan from nu-in about a year ago that started falling apart after about 4 or 5 wears. I don't think a company can call itself sustainable when their items don't last very long...
21 February 2022
Unprompted review
Reply from nu-in.com
Hey Sarah,
Thank you for your review.
We’re sorry to hear that you’re not satisfied with the quality of your nu-in garments. Have you contacted our customer service to report these situations and provide evidence? Only this way we can make things right and improve🌻
Creating affordable and sustainable fashion garments is something new. We’re on a learning curve, to make this possible and serve customers with fashion needs but with an ecological conscience that everything was done fairly with the lowest environmental impact possible.
As you correctly mentioned, sustainability should not only mean sustainably made but also made to last. We’re already developing a new collection following our strict production guidelines to ensure it's manufactured in the most sustainable way possible and using fabrics that are kind to the planet and recycled. This collection benefits from our recent learnings and developments and the incorporation of new sustainable methods and materials♻️ Keep watching!
All the best,
Your nu-in team💚
Never again
Never again. I placed an order and only half the items were sent to me.
Now I need to make a return but I have not received a return slip. Am I expected to pay for my return? Your return policy clearly says free returns. I have emailed your customer care but they usually take weeks to respond - by then I will be out of the 30 return period. It's an impossible company and absolutely never shopping here again. Order number is 6301.
18 February 2022
Unprompted review
Reply from nu-in.com
Hi Sewa,
Thanks for your review.
We’re sorry to hear that you have only received half of your items. Sadly, we experienced a high volatility of inventory during the sale and holiday season and recent transitions of warehouses, in which we started to serve some non-EU countries. Our non-EU customers are very important to us and we’re now up to date and counting the stock regularly to make sure we can guarantee the maximum level of service ✨
Unfortunately, we are unable to offer free returns at the moment, especially for items where you’re only paying 30% of the original price.
We had a backlog during the sale and holiday season but strive to reply to all our customers in less than 2 working days and according to the ticket history our customer service only took 1 working day to reply to you and provide you with return instructions. Our customer care team didn’t receive this feedback, only this way we can make things right and improve your experience with us🎀
All the best,
Your nu-in team💚
Absolutely horrible experience
Absolutely horrible experience. I waited over month for my order, I understand that they've been very busy so I was fine with that even if I needed leggings so badly to the gym. I was holding myself back from ordering from different places, cause I ordered from nu in already. Unfortunately when my parcel came there was two missing products, on the day they've delivered my parcel they've sent me an email saying how unfortunately they didn't have my leggings. I could order them much earlier from somewhere else if I would know. The only thing which came was dress, packed in huge box witch in my opinion is awful mostly when I'm ordering from sustainable company. Dress is horrible, very thick but in the same time you can see my pants through.
Next problem is a refund, they've done a refund for one pair of leggings but not for the other one, had to email them again and wait ages for response. I'm still waiting for my refund. My parcel came over month after I ordered. I placed my order on 18/12/21 and still have to deal with them cause they can't even issue my refund properly. Very poor customer service. I understand big sales but unfortunately if you are not prepared for it just stay with your standard prices and treat customers with respect.
10 February 2022
Unprompted review
Reply from nu-in.com
Hello Wiktoria,
Thank you for your review.
When you ordered with us, we expected your ordered items to be shipped from our UK warehouse. Unfortunately, we went through some logistics setbacks and high inventory volatility during the high volume of demand during the sale and holiday season and it turned out that the items were not longer in stock and due to the heavy workload, we regret that it took us longer than we expected to inform you about this. We've also issued the refunds properly and we can now provide a much quicker customer service.
We're sorry to hear your dress didn't match your expectations. Our main goal is to produce sustainable items with good quality materials that are kind to the planet and this process is a learning curve with our research and development, as new methods and materials can be developed. We'd kindly ask you to share evidence with us so we can analyse, only in this way we can improve in the future and make things right. We'd also invite you to keep watching for our new collection dropping soon, which benefits from our most recent sustainable developments and we're confident it can please you best🍃
We can guarantee that we value very much our customers, they're the ones making all of our work in sustainable fashion possible, we are truly sorry about the unfortunate experience and we're working hard to improve🍀
Thank you again for this valuable feedback and reach out to us if we can help you further!
All the best,
Your nu-in Team💚
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