I received my watch FINALLY and was pleasantly surprised by the quality of its design and fit. Despite my initial concern when I ordered last November I was recently contacted about the order bei... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I loved the experience of shopping at Nuamore. I loved the 2 pairs of ear rings and bracelet. They look exactly like the pictures , luxurious and high quality. How ever the softwares necklace broke in... See more
Company replied
I ordered my Oceana watch in mid November and finally received early February. Customer service was good at keeping me informed. I had the option to select another watch and offered a discount. I... See more
Company replied
I received my gold Oceana ladies watch and I'm over the moon ecstatic! It's so classy with understated elegance, and heavy. The electronic updates were prompt and accurate, I was kept abreast of its... See more
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Company details
Written by the company
Our collection is curated with dedication. Each piece whether jewelry, sunglasses, or watches is crafted by artisans in one of the finest ateliers. Our collection symbolizes a blend of timeless elegance and minimalist design, enriched with a touch of luxury. Whether you’re drawn to the classic charm of vintage or the clean lines of modern design, we create our pieces to suit every style, always with a unique twist. Bringing elegance to women in every corner of the globe.
Contact info
Hong Kong
- support@nuamore.com
- nuamore.com
3.8
Great
242 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Nuamore jewelry is bright and…
Nuamore jewelry is bright and beautiful. No sensitivity and holds up in showers, etc. Customer service is superb! I love the unique designs. I always feel like a celebrity wearing their jewelry. Prices are great with b2g2. Love that deal! Please keep making new designs!
2 January 2026
Reply from Nuamore
Hi Lori,
Thank you so much for your wonderful review! We’re thrilled to hear you’re loving the look, comfort, and durability of your Nuamōre jewelry, and it truly means a lot to us that you had a great experience with our customer service as well.
Hearing that you feel like a celebrity wearing our designs absolutely made our day ✨ And don’t worry, we’re always working on new styles (and great deals!) just for you.
Warmest thanks,
Karla
Team Nuamōre💙
I didn't receive what I ordered.
5 January 2026
Reply from Nuamore
Hi Carol,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would really like the opportunity to look into this for you.
We’ve reached out to you directly by email so we can review your order details and assist you as quickly as possible. Please feel free to reply there, and we’ll make sure this is resolved.
Warm regards,
Sophie
Team Nuamōre 💙
I am trying to return
I am trying to return. No answer on the phone or email support. Updated January 21, 2026: this response is nonsense. Anyone can try to call the number and see that no one will pick up and it’s two weeks after I’ve asked for a return, which is exactly the window of time that you have to return something. Still no email. This company is a scam.
1 January 2026
Reply from Nuamore
Hi Lisa,
Thank you for your feedback. We’re sorry to hear about your frustration and would like to clarify this.
We’ve reached out by email on several occasions to assist you with the return process, but haven’t yet received a response. We’re always happy to help once we hear back so we can move things forward.
Please feel free to reply to our latest email at your convenience, and we’ll take care of the next steps for you.
Warm regards,
Sophie
Bueatiful, but date too small
It’s beautiful, but the date is so small it’s difficult to see. Unfortunately for me it is difficult to open the band and didn’t come with instructions. I will be returning my watch because I want to be able to see the date well and be 100% satisfied to keep it.
24 December 2025
Unprompted review
Reply from Nuamore
Hi Kate,
Thank you for sharing your feedback with us. We’re glad to hear you found the watch beautiful, and we’re truly sorry it didn’t fully meet your expectations.
We understand how important readability and ease of use are, and we completely respect your decision to return the watch if it wasn’t the right fit for you. We did reach out to you to offer assistance with your watch, but we haven’t heard back yet. We’d still love the opportunity to help or ensure your return is handled smoothly.
Please feel free to contact us at support@nuamore.com whenever convenient, and we’ll be happy to assist.
Warm regards,
Karla
Team Nuamōre 💙
I actually don’t even give them 1 star
I actually don’t even give them 1 star. They never even sent me a watch just a box full of random wires and connectors. Nothing to do with a watch. I believe this company is a scam. I will attach picture of what they sent. Going to try and dispute with credit card company as this company is fraudulent. As of today January 22 Nuamore has sent me my watch I ordered and so far seems to be very nice.
6 January 2026
Unprompted review
Reply from Nuamore
Hi Laura,
We’re very concerned to read this and would like to clarify and investigate this properly. What you’re describing does not align with our products or how our orders are packaged, and we take claims like this extremely seriously.
At this time, our teach has reached out and have been proactively working with you on a satisfactory solution.
We’re always committed to resolving issues transparently and fairly, and we encourage you to contact our support team so we can help clarify and address this situation.
Warm regards,
Sophie
One win, one epic fail
Ordered two watches. The first arrived quickly. It looks nice, though the metal is a little sharp (edges of the wrist band). I’m wearing it and enjoying it. The second one was two-toned and on back order, which was fine. But when it arrived, the gold color was so faint the watch actuallly looked silver. I did not wear it or remove any protective layers of packaging and asked for a refund. I was offered a 25% refund. For an unworn and perfectly resellable watch that didn’t look like the advertised product.
1 January 2026
Reply from Nuamore
Hi J,
Thank you for taking the time to share your experience. We’re glad to hear you’re enjoying the first watch, and we’re truly sorry for the disappointment caused by the second one.
We completely understand how frustrating it is when a product doesn’t look as expected, especially when it was unworn. Our intention was to resolve this quickly and fairly, never to minimize your concern. We did try to follow up but haven’t heard back yet, and we’d really appreciate the opportunity to make this right.
Please feel free to reach out to us at support@nuamore.com, and we’ll be more than happy to assist you.
Warm regards,
Karla
Team Nuamōre💙
Good
Delivery took longer than expected but emailing them they were very responsive and helpful.
3 October 2025
Reply from Nuamore
Hi there,
Thank you for your feedback. We appreciate your patience with the delivery time and are glad our team was able to respond quickly and assist you. Your support means a lot to us.
Warm regards,
Karla,
Team Nuamōre 💙
Never received the order.
5 January 2026
Reply from Nuamore
Hi Sylvie,
Thank you for sharing this, and I’m sorry for the concern caused. We’d like to clarify that your order has been shipped, and we’ve sent you an email with the tracking information. The watches are currently on the way, with expected delivery early next week.
We also attempted to reach you by phone to walk you through the update but weren’t able to connect. Please feel free to reply to our email or reach out anytime if you need further assistance. We’re here to help and want to make sure everything is clear and resolved.
Warm regards,
Sophie, Team Nuamōre 💙
Potential scammers
Placed my order in Nov with the intention of having it as a Christmas gift. Have had nothing yet.
Reached out to the company around the first week of dec but was told due to demand my order would be fulfilled in dec 27th stock which in itself was not great. Then reaches out in 3rd Jan as I had not received any updates and been told will now be on the 23rd jan stock.
I ordered 2 watches I would have expected to receive atleast one if it was truly about stock.
Beware potential scammers, might have had a few pieces ready to gain traction pre Christmas
4 January 2026
Unprompted review
Reply from Nuamore
Thank you for sharing your experience, and I’m truly sorry for the frustration and disappointment this has caused, especially as the watches were intended as Christmas gifts. We completely understand how upsetting the shifting timelines must have felt.
The delays you experienced were due to higher-than-anticipated demand affecting specific variations, and we regret that the updates were not as timely or clear as they should have been. That’s on us, and we sincerely apologize for the inconvenience and loss of confidence this created.
We want to make this right and help you reach a satisfactory solution, whether that’s moving forward with available options or another resolution that works best for you. We’d really appreciate the opportunity to assist you directly and ask that you please get in touch with us so we can take care of this properly.
Warm regards,
Sophie, Team Nuamōre 💙
Expensive watch for what I ordered
After I placed the order online on November 27, 2025, for what I thought was for 2 watches and free shipping, I didn’t receive a confirmation and did not hear from anyone until I noticed the charge on my credit card on December 1, 2025 for hundreds of dollars. I felt a little uncomfortable as the charge was a lot more than what was expressed online, I believe there was a discount of 30% off and the credit charge settled through a company in Hong Kong. I checked the details of the charge and confirmed it was for 1 watch not 2, that made me even more uneasy as it is a lot of money to pay for one watch! I noticed the additional fee’s…shipping which was supposed to be free and a charge for a toolkit. I tried to get the order cancelled but, without any contact information on company, I was out of luck. I kept reviewing my emails for any communication or confirmation of order from a company and was out of luck. I decided to be a little more patient and wait. I was hoping the watch would arrive before Christmas and when it didn’t, I was very disappointed. I had to replace it with another gift and was out more funds. A few days after Christmas, I received an email from this company advising that the watch had been shipped and I should be patient a little while longer while it is making its way. Today, Saturday December 3, 2026, the watch arrived. As for the money spent and time waiting, I truly believe I could have gotten better elsewhere.
3 January 2026
Unprompted review
Reply from Nuamore
Hi Jennifer,
Thank you for taking the time to share your experience. We’re sorry for the confusion and frustration you encountered, particularly around communication, delivery timing, and checkout details.
After working with you directly, we’re glad we were able to complete the return and issue a full refund once the item was received back with us, When we offered you a refund it was in case you wanted to keep your watch, our intention was not to reject your request.
We appreciate your patience while this was resolved and the opportunity to assist you through the process.
Your feedback has been shared internally, as it helps us improve how we communicate order confirmations, pre-orders, and checkout information moving forward.
Warm regards,
Sophie
Team Nuamōre 💙
No CLEAR answers on my order I paid for…
No CLEAR answers on my order I paid for un December! Working in it is not an answer.
3 January 2026
Reply from Nuamore
Thank you for sharing your feedback, and I’m sorry for the frustration caused. We’d like to clarify that your watch has been shipped, and we’ve sent you all the shipment details by email, including the tracking information. We also attempted to reach you by phone to walk you through the update but weren’t able to connect.
Please feel free to reply to our email or reach out again if you need any further clarification. We’re here to help and want to make sure everything is clear and resolved for you.
Warm regards,
Sophie, Team Nuamōre 💙
Very quick response to my email and…
Very quick response to my email and took care of my issue!
31 December 2025
Unprompted review
Reply from Nuamore
Hi Dale,
Thank you so much for your kind words! We’re happy to hear our team was able to respond quickly and take care of everything for you. We truly appreciate your support.
Warm regards,
Karla,
Team Nuamōre 💙
Over due delivery .
Ordered watch in November ,was given a delivery option for 27th December ordered this as didn’t want to take a expensive watch on a trip ,it is now a week later still not received ,so not here to take away .
3 January 2026
Reply from Nuamore
Thank you for sharing this, and I’m sorry for the worry caused by the timing. We’d like to clarify that your watch was shipped on the 27th of December as promised and is currently on its way, with expected delivery this week.
We’ve also followed up with you by email and replied to your message there with the tracking details, so you have everything you need to monitor the delivery.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re looking forward to your watch arriving very soon.
Warm regards,
Sophie, Team Nuamōre 💙
My order delivery was incomplete
My order delivery was incomplete.
The watch never came and just bracelet arrived with the ring.
31 December 2025
Reply from Nuamore
Thank you for sharing this, and I’m sorry for the confusion around your delivery. The watch in your order was on pre-order, which is why it wasn’t included in the initial shipment.
We’re happy to confirm that your watch has now shipped and is currently en route, and we’ve also sent you an email with the tracking information so you can follow its delivery.
If you have any questions or need further assistance, please don’t hesitate to reach out. We’re looking forward to you receiving the watch soon.
Warm regards,
Sophie, Team Nuamōre 💙
Great Value
Great watch! I really love how lightweight it is while still feeling solid and classy, not flimsy at all.
26 December 2025
Unprompted review
Reply from Nuamore
Hi Angelica,
Thank you for sharing your feedback! We’re so glad to hear you’re enjoying the balance of comfort and quality, a lightweight feel with a refined, solid finish is exactly what we aim for. We truly appreciate your support.
Warm regards,
Team Nuamōre 💙
Excellent service and beautiful jewellery
Very good, support team was excellent, love my watch, and Jewellery.
Katrina is very helpful,
Thank you Nuamore team
30 December 2025
Unprompted review
Reply from Nuamore
Hi Masoodah,
Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying your watch and jewelry, and that our support team, especially Katrina, was able to assist you so well.
Your kind words truly mean a lot to our entire team. Thank you for choosing us!
Warm regards,
Team Nuamōre 💙
Update 05/01/2026
I received my watch FINALLY and was pleasantly surprised by the quality of its design and fit.
Despite my initial concern when I ordered last November I was recently contacted about the order being shipped.
Dispatch time and delivery were very impressive!
I am now a satisfied customer!
3 November 2025
Unprompted review
Reply from Nuamore
Hi Joanne,
Thank you so much for sharing your experience with us. We truly appreciate your patience, and we’re glad to hear that once your watch arrived, it exceeded your expectations in both design and fit.
We’re also happy the dispatch and delivery went smoothly once the order shipped. Your satisfaction means a great deal to us, and we’re grateful for the opportunity to turn this around.
Warm regards,
Team Nuamōre 💙
Misleading
Found this company online while searching for a watch for my daughter's birthday. Was just about to purchase when 2 things happened, 1. Despite when adding my chosen watch to basket it said your order qualifies for free shipping.. then when I go to pay it adds 35€ shipping charge.....steep!
2. A watch adjustment toolkit automatically kept adding to my basket.
Website and items on website looked great but shipping charges & hidden extras creeping into basket put me off.
21 December 2025
Unprompted review
Reply from Nuamore
Hi Claire,
Thank you for taking the time to share this feedback, and we really appreciate you flagging these points. Transparency is very important to us.
Regarding shipping, we do offer free shipping, however in some cases certain locations are classified as remote by carriers, which can trigger an additional charge at checkout. That said, we’re always happy to review this and, if it turns out your location isn’t considered remote, we will absolutely honor the free shipping.
As for the watch adjustment toolkit, it is completely optional and can be removed from the cart at any time. We include it as a recommendation because many customers prefer to adjust the bracelet themselves, especially when purchasing a gift, rather than visiting a watch shop where adjustments often cost more than the toolkit itself.
We truly appreciate your honest feedback, as it helps us improve clarity and the overall shopping experience. If you’d like, we’d be happy to assist you directly and answer any questions before you place an order.
Warm regards,
Sophie, Team Nuamōre 💙
Nuamore was very quick to get back to…
Nuamore was very quick to get back to me when I had a question about my order I have placed with them. I appreciate the quick response.
18 December 2025
Unprompted review
Reply from Nuamore
Hi Joy,
Thank you so much for your kind review! We’re happy to hear our team was able to assist you quickly and answer your questions. We truly appreciate your support and are always here if you need anything.
Warm regards,
Team Nuamōre 💙
Purchased 3 items on December 4th still…
***Update*** well finally received the package WRONG WATCH. Purchased 3 items on December 4th still haven’t received them it is the 16th. The package has been setting in the same place for the last 10 days. I have been trying to get any information from the this customer for 5 days with no response. Starting to think it is a scam. DO NOT BUY FROM THIS COMPANY!!!!!!!
15 December 2025
Unprompted review
Reply from Nuamore
Hi Tony,
I’m really sorry to read this and understand how concerning it is when tracking hasn’t updated for several days. We can assure you that this is absolutely not a scam, and we take situations like this very seriously.
We’ve been trying to reach you privately so we can look into this with the carrier and help move things forward, but haven’t been able to connect yet. Once we hear back from you, we’ll be able to investigate the delay and ensure your order is resolved properly.
Please check your inbox (and spam folder) and reply when you’re able so we can assist you as quickly as possible.
Warm regards,
Sophie, Team Nuamōre 💙
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