Nuffield Health Reviews 

8,944
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,475 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the friendly, welcoming, and supportive staff, noting their remarkable professionalism and deeply caring attitude during medical procedures, health programs, and gym sessions. Consumers also note that the service is extremely efficient, pointing out smooth booking processes and short wait times that make overall visits completely stress-free. However, some customers also noted frustrating issues regarding administrative disorganization, very slow response times for securing follow-up appointments and test results, and poor mobile network connectivity in certain gym facilities. A few reviewers mentioned feeling dissatisfied with these specific operational delays and communication gaps during their overall experience.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as amazing, welcoming, and attentive... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional medical care,... See more

User experience

Consumers find user experience to be positive, highlighting a wonderful process with clear and timely advice... See more

Facilities

Users describe ambiguous interactions with facilities, as reviewers express a mix of strong satisfaction and... See more

Customer service

People report ambiguous experiences with customer service, noting that staff members make everyone feel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I felt a need to write a review due to my wonderful experience at Nuffield Leeds. The staff are amazing and nothing is too much trouble from the cleaning staff, healthcare assistants, theatre staff,... See more

Rated 5 out of 5 stars

I have just completed a 12 week joint pain programme providing expert led activities over two sessions. The facilities at the Health Club are pristine and top quality. The Reception staff are so fri... See more

Rated 5 out of 5 stars

A wonderful experience and a reason to feel hopeful again! I only joined Nuffield Health a few weeks ago, but I already feel so grateful to be part of this amazing programme. Laura and the entire tea... See more

Rated 5 out of 5 stars

I belong to Nuffield Health in Byfleet, I specifically do a couple of classes which are run by Nancy Priston- especially her Shabam class are really good , but also her body pump and cycle classes a... See more


Company details

  1. Hospital
  2. also in
  3. Fitness centre
  4. Medical centre
  5. Nursery school
  6. Physiotherapist

Written by the company

Health and wellbeing for the whole you. Driven by our purpose to build a healthier nation, our experts have been working together for more than 60 years to make the nation fitter, healthier, happier and stronger. Nuffield Health provides health and wellbeing for every part of you. We believe the best healthcare should help prevent illness by looking after your body. That’s why our connected health and wellbeing offering spans physical health. From personal training, health assessments, GP services and physiotherapy, to hospital care and treatment. We work together as a team to help you achieve your health and wellbeing ambitions. We champion free health and wellbeing programmes in your communities by giving people the tools they need to live a healthy life. These programmes help people understand and improve their own health, from those living with joint pain to those undergoing rehabilitation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9k reviews

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4.6

All reviews

(8,944)

5,473 reviews in the last 12 months

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Rated 5 out of 5 stars

A spacious comfortable gym with a large…

A spacious comfortable gym with a large pool, great range of equipment and plenty of classes to suit all levels of ability. But it's the friendly staff who deserve most credit. They're all very knowledgeable and most have been with there for many years. Kenny in particular is always quick to respond to issues and extremely helpful. All in all, a highly recommended gym.

29 October 2026
Unprompted review
Rated 3 out of 5 stars

Lovely gym but.......

Lovely gym if you focus on what is working rather than what is not. The place continues to suffer from either budget issues or poor leadership.
No tissues in changing room all week, steam room closed, male spin drier out for two weeks and water fountain still broken out side studio.
These are minor aggravations but symptomatic of a lack of 'management by wandering about'.

28 October 2026
Unprompted review
Rated 5 out of 5 stars

I have been attending the West Byfleet…

I have been attending the West Byfleet Club for many years and I always receive a warm welcome from reception especially Liz. I mainly attend classes and enjoy them all but special thanks go to Nancy and Shereene who always make their classes challenging and fun.

28 October 2026
Unprompted review
Rated 5 out of 5 stars

Joint Pain Programme

I am on the joint pain programme and my experience with Brittany was exceptional even though i was with her for a short while, every session was started with a group discussion on how we were feeling and a topic on health was discussed. Brittany taught me how important exercise is . I was challenged without feeling overwhelmed. I was always met with a smile and her patience kept me motivated every single session.What sets Brittany apart is how attentive she is to an individuals need. My strength and sleep have improved. Keep up the excellent work.

7 October 2026
Unprompted review
Rated 5 out of 5 stars

'Hip hip' hooray!

I have recently had a total hip replacement with the NHS at Nuffield Exeter. It was an amazingly positive experience. The team are nothing short of fantastic and the environment a huge aid to recovery.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

24 week Long Term Programme

I have just completed their 24 week long term condition programme which was recommended by my physiotherapist. The whole course is a great way to increase mobility and make lifestyle changes and to make the whole gym more accessible

27 October 2026
Unprompted review
Rated 5 out of 5 stars

Mri scan

I had head and neck Mri scan yesterday. I was extremely worried re this and laying still for so long. The staff were lovely and kind and the scan was not at all bad the machine much more up to date than previous mri 10 years ago. I await the results on Thursday also very quick for results to come back. Definitely recommend niffield leeds also nuffield york.. outpatient I have been two separate conditions. Thank you all at nuffield

26 October 2026
Unprompted review
Rated 1 out of 5 stars

It's a bad place to go with a toddler…

It's a bad place to go with a toddler under 3 years old (nearly 3) they don't doing blood samples for individual things and when you ask them where is another private clinic doing individual blood samples they don't know ofc... private clinic and no help from them at all, very poor service and very expensive as well sorry.

26 October 2026
Unprompted review
Rated 5 out of 5 stars

Went here for Long term condition…

Went here for Long term condition issues and at first I was sceptical and unsure of what to expect and what can I say? It's the best thing I have ever done all the staff are friendly and polite personnel trainer Dan Nottingham is a legend he works with you to your abilities and when you have done to your abilities you have the encouragement to go further I would highly recommend this programme to anyone

20 October 2026
Unprompted review
Rated 5 out of 5 stars

I felt a need to write a review due to…

I felt a need to write a review due to my wonderful experience at Nuffield Leeds.
The staff are amazing and nothing is too much trouble from the cleaning staff, healthcare assistants, theatre staff, catering staff, RN’s and of course the anaesthists and surgeons.
The best of the best.

24 October 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing Facilities

I have been using this club for some time, but this evening I was particularly struck by how dilapidated the facilities have become.

I had to try around six lockers before finding one that worked. The changing-room floor was soaking wet, with rubbish scattered around, and the swimming costume wringer was also out of order. Very slow, depressing background music added to the gloomy atmosphere. Overall, it was a thoroughly unpleasant experience.

With winter approaching, I am also dreading how cold the changing rooms become, as they are very draughty.

The club urgently needs refurbishment and much better attention to cleaning and basic maintenance. As a paying member, I expect facilities that are clean, comfortable, well maintained and in working order.

A positive is that the staff are always very friendly and welcoming.

25 October 2026
Unprompted review
Rated 5 out of 5 stars

My experience at Nuffield Hospital was

My experience at Nuffield Hospital was excellent. All staff were helpful, caring and understanding during my stay and in particular my surgeon Mr. Sohail Ahmed is a credit to his profession. An incredible human with the highest of standards. My upper eyelid surgery is perfection and I would fully recommend him to anyone considering this procedure.

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Chloe is amazing

Chloe is amazing. She is a new manager working at the Wimbledon Nuffield branch. She is highly proactive, customer friendly and honest with her work. The gym is much better now and well managed thanks to staff like Chloe! I am excited to join the gym again after a gap of 2 years.

17 October 2026
Unprompted review
Rated 1 out of 5 stars

I had my membership of 14yrs at Hemel…

I had my membership of 14yrs at Hemel Hempstead cancelled due to ' abusive and threatening behaviour and accused me of zero tolerance. I'm a 80yrs old disabled lady who NEVER uses bad language and the threatening behaviour was banging my walking stick on the counter!! I was not allowed to make an official complaint about disabled discrimination. My MP even wrote to them but no response. Utterly appalling. Swimming is my only form of exercise but the rights of mothers and babies took priority. The manager Joe Ramage is so woke!!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I am currently having a course of one-to-one physical therapy sessions with Tom Poynder at Nuffield Yeovil. Tom is kind, caring, patient and very professional in our sessions, he explains the exercises very well and always makes me feel comfortable throughout. I can definitely see an improvement in my health and well-being. I highly recommend Tom.

21 October 2026
Unprompted review

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