Nuffield Health Reviews 

Saw Dr. Yousedin on Thursday September 3rd, he was excellent and very thorough, explained everything to me and took the time to listen.
Cannot recommend this hospital enough

Publicly, you're valiantly trying to position yourself as treating this matter with due seriousness. Privately, you've refused to engage with the substance of my complaint on any level. The communications from your organisation have consistently been hostile and passive-aggressive.

I'm not interested in empty apologies or canned empathy. This is about accountability. I'm calling out the reprehensible and inept behaviour of your organisation. Maybe, just maybe, you'll think twice before giving your local branches a licence to behave however they wish, without consequences. I doubt it, though.

I have already messaged your Data Protection Officer. Who do you think the request went to? They haven't even acknowledged it. This is an organisation whose data governance does not function when compliance is inconvenient.

If you wish to drag your organisation's brand through the mud, please feel free to continue. I'd be happy to assist.

Bravo, Nuffield. Bravo.

I have found staff whether on reception or part of the fitness team to be helpful and members are also willing to share support if needed and the set activities are geared for everyone to work at their own pace. A very positive experience all round.

Raised a complaint about a rude, dismissive interaction with a receptionist at Nuffield Health Southside, who told me I'd have to pay for a replacement card based on a "three times" rule that turned out not to exist in Nuffield's own terms and conditions, and did so without checking my account or even asking my name. Took two rounds of emails just to get the actual terms confirmed in writing.

When I pushed Multi-Site General Manager Matt Burge on a genuine contradiction in his own reply (he claimed staff had checked my account notes at the desk, when nobody touched a computer during the interaction) and asked for the rude conduct to actually be investigated, he sent a single line calling it his "final written response," shutting down written correspondence and leaving every question unanswered, offering only a phone call instead. Nearly two weeks in, still no proper apology, no resolution, and no accountability for how a paying member was spoken to at reception.

I had an endoscopy procedure done today at Nuffield Hospital Tunbridge Wells. I was made so welcome, comfortable and put at ease.The procedure and aftercare were brilliant. Thank you to everyone including Fatima, Vicky, Grace and Georgie

A***** service and treatment from the wonderful consultant Gabriella Guevara. Lovely hospital, and staff - nothing too much trouble. Highly recommended:)

I was an NHS patient, lucky enough to receive private healthcare. From referral to appointment to operation was less than 7 months . Everyone I came into contact with, from Zip, who did my second blood test to Chris, the anaesthetist, Mr Gallagher, the surgeon and Kathryn, just one of the many lovely nurses who looked after me, to Sue, the physiotherapist I saw after I’d been discharged, they were all so lovely and treated me so well. Can’t thank you all enough x

I came to the Nuffield to see Mr Dare after being totally let down by the NHS I was distressed and in a lot of discomfort Mr Dare listened to me was very compassionate and professional and within a week of my consultation I was admitted and having the surgery
I cannot express my gratitude for the care and support both the Nuffield and Mr Dare gave me he showed both compassion and professionalism and is a true credit to the profession I arrived broken and have left fixed and positive for the future

Following a double cataract diagnosis, the speed at which I saw a consultant and had the first surgery was very quick. Mr Gaur is the person who I would recommend as the surgeon. A professional, courteous gentleman who explained everything clearly and carried out the operation without fault. The staff who support the process are kind, professional and friendly throughout.

In for my 2nd hip replacement following last years surgery on the 1st. Many members of the team from last year once again present including the consultant conducting the surgery and the senior nurse during the 2 days of my stay.
Once again I can only applaud fully everything; the standard of care of all staff, the comfort and cleanliness of the facilities and the food were all of absolutely the highest order. Once again they made a daunting prospect a seamless and tolerable experience.

Marks spin/cycle classes are amazing! Mark is inspirational and a great coach!

I have recently finished my 12 week pain management program at at the Nuffield gym Hull branch.
I was greeted warmly by reception staff on entering and leaving the building.
The facilities are very good and all areas are kept clean and fit for purpose.
The lady tasked with overseeing my health and wellbeing was a fantastic lady called Sarah Codd who took great care of everyone’s health and wellbeing in her students.
Her ability to teach, help & encourage her classes are second to none.
I would strongly advise anyone with pain and mobility issues to sign up for this course you won’t be disappointed and your health will definitely improve (if prepared to engage in all aspects of the classes).

My mental wellbeing is negatively impacted by being member of the gym. The customer relations is one of the worst I have encountered. The main and only reason why I am a member of this gym is to use the swimming pool for lane swimming which is the only cardio workout that is suitable for me. I am an advanced yoga practitioner and every single yoga class they offer is extremely easy and the instructors are not great. As a result, I am a member of a yoga centre and only maintain my membership of Nuffield for the pool. The pool is very often closed for hours or days because either the lifeguard did not show up or because something has failed. On the this most recent occasion it has been closed for days yet they did not think it helpful to send daily communications informing the members that the pool is closed. I have wasted an hour of my very little free time to get to the gym at 8:30 pm this evening , change into the swimming gear only to find out the pool is closed. How inconsiderate is it not to inform members with frequent communications and updates so that people do not waste their time coming on site? I never get a discount for all the days lost of facilities not being available and their swimming pool is unavailable very many times each month for long periods of time. It is a matter of a simple email not to cause disruption and aggravation by wasting people’s time.

Staff are rude at reception, the showers and changing areas are mouldy and some of the equipment either doesn’t work or it’s broken - for over a year there are signs on equipment to say it’s out of order.

A good experience from start to finish. All the staff from reception through to those in the treatment room were polite helpful and caring. DR Disney was exceptional in explaining everything to me and my wife in a way that could be understood.

Excellent experience at Parkside Hospital. I had a robotic knee replacement. The staff on the floor who looked after me were particularly efficient and helpful, attentive and not intrusive. The post op physiotherapy was prompt and extremely useful.

Doctor Yoong the Consultant Gastroenterologist was kind and took the time to listen to my concerns. He explained my treatment plan and diagnosis and answered every question that I had without making me feel rushed. He was calm thorough and reassuring. His attention to detail and genuine concern made all the difference. From the Receptionists to the Nurses and Radiologists everyone was welcoming and professional I truly felt valued and cared for.

I am preparing to have a total knee replacement at Nuffield, North Staffs and I cannot be happier with the support and information I have been given so far.
I am certainly not looking forward to the procedure, but I am much more at ease after my interactions with the nursing, physical therapy, and pharmacy staff.
They do an outstanding job.

The staff including non-medical. They were all brilliant.
Very clean, very on the ball hospital. Nothing to complain about at all, food good, They even bought water for my dog outside waiting for me.

Dr Alya Abdul-Wahab was exceptional. She was warm, attentive and thoroughly professional, taking the time to listen carefully, explain her thinking clearly and ensure that I felt completely looked after. What particularly impressed me was her follow-up afterwards, including taking the time to call me personally. As someone who works professionally in psychology, I greatly value that combination of clinical expertise, communication and genuine care. Dr Abdul-Wahab is a true professional and a real credit to Nuffield Health.