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Numan Reviews 33,991

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TrustScore 4.5 out of 5

4.6

Pharmacy
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Review summary

Created with AI, based on recent reviews

Evaluating 10,037 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the helpful, empathetic staff who provide world-class support. Many appreciate the quick response times and the overall excellent service, with people feeling well-supported throughout their journey. Reviewers often mention feeling positive and reassured by the professional and friendly approach of the team. However, some customers were dissatisfied with product issues, such as pens not working as expected or receiving fewer doses than anticipated, and felt that accountability was lacking. There were also mentions of slow responses from the clinician team, difficulties with automated replies, and issues with the blood test kits.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the fantastic and excellent... See more

Service

Customers consistently note positive experiences with service, describing it as outstanding, fantastic, and... See more

Response time

People report positive experiences with response times, often praising the speed and efficiency of customer... See more

Product

Customers had ambiguous experiences with product, with some reviewers trusting the product and finding it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good morning. After my telephone conversation with Leah in Customer Service, I must say, my faith in Numan has been restored. Her courtesy, competence and empathy with my situation were second to non... See more

Company replied

Rated 5 out of 5 stars

This is a serious outfit, right from the first contact to actually starting my TRT. The whole team & service has been exceptional specifically Mikey, who has gone above and beyond with every request... See more

Company replied

Rated 5 out of 5 stars

Numan have coaches and clinicians who keep in touch checking how you are and offering help and advice where necessary. The app has a bot who you can ask various questions to and get great help. I feel... See more

Company replied

Rated 5 out of 5 stars

I've started trt through numan..ime on my second week..and I can't believe how different I feel already.. ime feeling very positive..my libido has already very much improved..all my online interactio... See more

Company replied

Company details

  1. #59 of 106 best companies in Pharmacy
  2. #53 of 104 best companies in Online Pharmacy
  3. #19 of 36 best companies in Online Prescription Medication Vendor
  4. #130 of 279 best companies in Vitamin & Supplements Shop
  5. #34 of 68 best companies in Weight-Loss Service

About Numan

Written by the company

About Numan

We treat common health conditions with personalised plans that alleviate symptoms and identify root causes. This holistic approach combines diagnostics, medication, supplements, individual clinical care, and digital health programmes.

So how do we work?

Just answer a few questions online about your health and one of our team of qualified clinicians determines if you’re suitable for a repeat prescription, delivered discretely to you every month (or 3 months if you choose). It’s that easy. You can delay, or pause your deliveries any time.

We take your health seriously, so our team of health coaches, nutritionists and clinicians are here to support you throughout your treatment. If you need diet and lifestyle advice, or if you want to discuss your treatment, or make a change to your medication, we're here for you.

The journey towards a healthier life and increased confidence begins with us. Check your eligibility here.

Numan is regulated by the Care Quality Commission, the independent regulator of all health and social care services in England.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

34k reviews

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Asks customers to review

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Rated 5 out of 5 stars

Team are fantastic

I can’t seem to work the app very well. But the team of real people like Eleanor are extremely helpful and very understanding. The only fault I have is the technology, which is probably just me not being able to work my phone.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I sent an email to ask if it was…

I sent an email to ask if it was possible o put a stop on my subscription for a couple of months and this was completed in no time with a very helpful and honest member of your team..thank you!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been with Numan now for a year or…

I’ve been with Numan now for a year or so treating my low testosterone. What a fantastic, caring team, from Dr Khan and Abby guiding and monitoring the treatment, plus Greg, Mikey and Samantha in the customer care team where nothing is too much trouble and they’re super helpful and flexible. Thank you

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I truly cannot fault Numan for the…

I truly cannot fault Numan for the supply of my Wegovy medication.
I like the Numan app a lot.So easy to contact customer support which is excellent. Great to be able to record and monitor your progress. Timely notifications to order your next dose of medication which has always been shipped promptly.
I recommend them 100%. Well done to all concerned 👏👏

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy and straightforward

Easy and straightforward application for wegovy. Great monitoring of hunger levels and wellbeing. Reliable delivery service. Promptly dispatch after fees taken. Wegovy has been a life line and no side effects. 100% satisfied.

1 June 2026
Unprompted review

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