Good morning. After my telephone conversation with Leah in Customer Service, I must say, my faith in Numan has been restored. Her courtesy, competence and empathy with my situation were second to non... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a serious outfit, right from the first contact to actually starting my TRT. The whole team & service has been exceptional specifically Mikey, who has gone above and beyond with every request... See more
Company replied
Numan have coaches and clinicians who keep in touch checking how you are and offering help and advice where necessary. The app has a bot who you can ask various questions to and get great help. I feel... See more
Company replied
I've started trt through numan..ime on my second week..and I can't believe how different I feel already.. ime feeling very positive..my libido has already very much improved..all my online interactio... See more
Company replied
Company details
- #59 of 106 best companies in Pharmacy
- #53 of 104 best companies in Online Pharmacy
- #19 of 36 best companies in Online Prescription Medication Vendor
- #130 of 279 best companies in Vitamin & Supplements Shop
- #34 of 68 best companies in Weight-Loss Service
About Numan
Written by the company
About Numan
We treat common health conditions with personalised plans that alleviate symptoms and identify root causes. This holistic approach combines diagnostics, medication, supplements, individual clinical care, and digital health programmes.
So how do we work?
Just answer a few questions online about your health and one of our team of qualified clinicians determines if you’re suitable for a repeat prescription, delivered discretely to you every month (or 3 months if you choose). It’s that easy. You can delay, or pause your deliveries any time.
We take your health seriously, so our team of health coaches, nutritionists and clinicians are here to support you throughout your treatment. If you need diet and lifestyle advice, or if you want to discuss your treatment, or make a change to your medication, we're here for you.The journey towards a healthier life and increased confidence begins with us. Check your eligibility here.
Numan is regulated by the Care Quality Commission, the independent regulator of all health and social care services in England.
Contact info
Farringdon Point, 33 Farringdon Rd, EC1M 3JF, London, United Kingdom
- 0808 169 9594
- help@numan.com
- numan.com
4.6
Excellent
34k reviews
Asks customers to review
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Tosin was fab
Tosin was friendly and had my request sorted out in no time!
1 June 2026
Unprompted review
I had a great experience with Ryan at…
I had a great experience with Ryan at Numan. He was extremely helpful, knowledgeable, and professional throughout the whole process. He took the time to answer all of my questions clearly and made everything easy to understand, which gave me confidence in the service and recommendations provided.
Ryan was friendly, responsive, and genuinely seemed to care about helping me find the best solution for my needs. His customer service was outstanding, and he went above and beyond to ensure everything was dealt with quickly and efficiently.
A real credit to Numan – thank you, Ryan, for all your help. Highly recommended! ⭐⭐⭐⭐⭐
1 June 2026
Unprompted review
Outstanding customer service
Had to write this as the customer service i received today was outstanding, Kurt was very polite and professional and really lifted my mood with his positive attitude.
1 June 2026
Unprompted review
My parcel hadnt delivered..so eleanor…
My parcel hadnt delivered..so eleanor who was very helpful,helped with a quick new delivery..i was very grateful,eleanor was very helpful.Thankyou
29 May 2026
Unprompted review
Numan have the best and simplest…
Numan have the best and simplest customer service and care - they get back to you promptly and sort out any issues quickly. In my opinion that it worth the extra money that they cost. I also like their new updated portal that provides info quickly for you.
Only thing is that I wish that they had of informed me about the ‘plans available last year, as I wasn’t aware that they did this to allow a slightly lower price.
1 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Horrible company
Terrible customer service don't careless about helping the customer poor service have cancelled and gone elsewhere sent faulty pen and they didn't care less pen is now with trading standards health department for investigation to contaminated product Avoid this company
1 June 2026
Unprompted review
Reply from Numan
Hello there,
We are truly sorry to hear about your experience and the issues with the product. We take your feedback seriously and are reviewing your concerns with our team.
All the best,
The Numan Team
Danniela helped me while I was…
Danniela helped me while I was incredibly stressed about in increased payment for my treatment. She responded quickly and kindly as well as resolving all my issues. She is a star 🌟
1 June 2026
Unprompted review
Quick response & solved my problem…
Quick response & solved my problem highly recommend thank you
1 June 2026
Unprompted review
Daniella most helpful and sorted my…
Daniella most helpful and sorted my issue
1 June 2026
Unprompted review
Sanna from customer services was super…
Sanna from customer services was super helpful. I've never had an issue with any customer service operative from Numan. I needed to cancel my subscription due to health reasons and meeting my target weight which they did happily.
1 June 2026
Unprompted review
Very helpful and understanding
1 June 2026
Unprompted review
Fantastic customer support from…
Fantastic customer support from Finnlay-Rose . Answered my query within minutes .
1 June 2026
Unprompted review
I had a query regarding my next…
I had a query regarding my next appointment and charge. I request a call back which was prompt and on time as scheduled. My query was resolved without any problems at all
1 June 2026
Unprompted review
Highly recommend Numan
Highly recommend Numan, especially Deodato who was lovely to deal with and sorted out my query within minutes. Thank you so much!
1 June 2026
Unprompted review
Excellent efficient customer service…
Excellent efficient customer service sorted everything out for me within 15mins
1 June 2026
Unprompted review
Reply from Numan
Hi there Sharon, thank you so much for the fantastic feedback!
We are absolutely thrilled to hear that we could deliver such excellent, efficient customer service and get everything completely sorted out for you within 15 minutes! We know your time is precious, so making your healthcare experience quick, seamless, and stress-free is exactly what we aim for.
Thank you for choosing us to look after your health journey, and please don't hesitate to reach out if you ever need anything else in the future!
Kind regards,
The Numan Team
Brilliant support
Brilliant support, easy set up and my medication always arrives on time.
1 June 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for the fantastic review!
We are absolutely thrilled to hear that you are enjoying our brilliant support and that setting everything up was such a smooth and easy process for you. Ensuring that your medication always arrives safely and right on time is one of our top priorities, so knowing everything is running like clockwork means the world to us.
Thank you for choosing us to look after your health journey, and please don't hesitate to reach out if you ever need anything at all!
Kind regards,
The Numan Team
Good customer service
I’ve been with Numan for a while. Recently a delivery went missing and Kurt was very helpful in getting it sorted.
29 May 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for taking the time to share your experience with us!
We are incredibly grateful for your continued loyalty as a long-term customer, though we are so sorry to hear that your recent delivery went missing. While we always aim for a seamless delivery process, hiccups can occasionally happen, and we are absolutely thrilled to hear that Kurt stepped in and was so helpful in getting it sorted out for you quickly.
We will be sure to pass your lovely compliments directly to Kurt—he will be delighted to know he could turn things around and get your journey back on track.
Thank you once again for your trust and patience, and please don't hesitate to reach out if you ever need anything else!
Kind regards,
The Numan Team
I had a good experience with the Numan…
I had a good experience with the Numan team , they provided for me good advise regarding the medication, we have a good chat . Thank you
31 May 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for taking the time to share your experience with us!
We are absolutely thrilled to hear that you had such a positive interaction with our team. Providing clear, reliable advice regarding your medication is incredibly important to us, but hearing that you also had a really good chat along the way is the icing on the cake. We always want our patients to feel comfortable, heard, and completely supported.
Thank you for your lovely feedback and for choosing us to look after your health journey. Please don't hesitate to reach out whenever you need us next!
Kind regards,
The Numan Team
Thandeka's quick responses and empathy…
Thandeka's quick responses and empathy to my personal situation was top class. Very proficient and professional at the same time.
31 May 2026
Unprompted review
Reply from Numan
Hi there, thank you so much for taking the time to share your experience with us!
We are absolutely thrilled to hear that Thandeka provided you with such top-class care. Combining lightning-fast response times and high professionalism with genuine, heartfelt empathy for your personal situation completely highlights the dedicated, compassionate standard of care we always want our patients to feel.
We will be sure to pass your lovely compliments directly to Thandeka- she will be absolutely delighted to know she made such a comforting and positive difference for you.
If there is ever anything else we can do to support you on your journey, please don't hesitate to reach out. We are right here for you.
Kind regards,
The Numan Team
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