I've signed up to NumberPeople for a new business because I feel that a lot of people still see having a local landline number as a indicator of a business you can trust. Their service is really... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very quick, comprehensive and helpful replies from support after I had a query about payments being taken when there was a change to pricing. I was impressed.
Company replied
After initial confusion on how the service and pricing worked I managed to speak to a team member who has excellent patience and clearly explained what I had misunderstood and how to remedy the situat... See more
Company replied
I noticed I gave a review for number people back in 2021 , so I have been with them for at least 4 years , the service has been good and i would like to stay with them , but for some reason every mont... See more
Company replied
Company details
Written by the company
With a choice of thousands of FREE virtual phone numbers for every UK STD code, FREE 0800 freephone, FREE 0843 and FREE 033 phone numbers, Number People are one of the best and lowest cost virtual phone number providers in the UK. Quickly get a telephone number up and running with instant online activation, NO upfront costs, NO monthly charges, NO contract, NO card details needed, FREE trial credit and LOW call forwarding rates.
Contact info
2nd Floor, 34 Severn Street, SY21 7AD, Welshpool, United Kingdom
- 03333444211
- customerservices@numberpeople.co.uk
- numberpeople.co.uk
3.9
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Misleading pricing/availability
They have 3 tiers 'Standard' 'Top 5' and 'Memorable'
Standard has no options available so your looking at minimum £200 for a phone line (plus the rest). Numberpeople, you are the weakest link, goodbye!
19 November 2025
Unprompted review
Reply from Numberpeople.co.uk
Hi there,
Thanks for your message. We actually have standard £2 numbers available for most UK destinations. It’s possible that the specific area or prefix you were looking for has low or no current availability, which is why you may not have seen standard-priced options at that moment.
If you get in touch with us directly, our team can check live availability for you. We hold tens of thousands of standard-priced numbers, so we’re confident we’ll be able to find something that suits you.
Feel free to drop us a message, and we’ll be happy to help.
Kind regards
Number People Support
Excellent customer service experience…
Excellent customer service experience today. Support team does exactly what it says, and rapidly.
31 October 2025
Unprompted review
Reply from Numberpeople.co.uk
Hi Justin,
So glad to hear we were able to help you. I will send your praise to our support team. Thank you so much for taking the time to review us!
Many thanks,
The Number People Team
Had a problem with my VOIP box
Had a problem with my VOIP box. No idea how to sort it out. Nicola from Number People was endlessly patient, clear, courteous and helpful. After eliminating every other solution she helped me to choose and then set up a new ATA box
Five stars from me!
9 October 2025
Unprompted review
Reply from Numberpeople.co.uk
Hi Nick,
Great to hear that Nicola was able to help and find a suitable solution. Thank you for taking the time to leave us a review.
Many thanks,
The Number People Team
Number People Restore a Corrupted Call Flow
After I inadvertently bungled my Voip setup, the Number People Support Team came to the rescue in an efficient, patient, friendly and successful manner.
21 October 2025
Unprompted review
Reply from Numberpeople.co.uk
Hi Ian,
So glad to hear that we were able to help you. Thank you for taking the time to leave us feedback.
Many thanks,
The Number People Team
Bad Experience
I do not recommend using numberpeople.co.uk. They suspended my account after I submitted the verification documents. They did not reactivate my account and also refused to issue a refund.
1 October 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello,
Thank you for your feedback. Accounts can be suspended for a variety of reasons, including payment irregularities, suspected fraud, or in cases where there may be violations of our usage policy.
We’re unable to provide detailed account information in a public forum, but if you’d like to discuss your account further, please contact our support team directly at customerservices@numberpeople.co.uk
We’ll be happy to review any legitimate queries privately.
Best regards,
- Number People Customer Care
Great Job
It’s so refreshing to deal with a company where you can actually speak to a human being. Number People took the time to listen to exactly what I needed, understood the situation straight away, and handled everything quickly and professionally. They make the whole process simple and stress-free — no endless forms or waiting on hold, just friendly, knowledgeable people who get things done. Highly recommend!
10 October 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello Graham,
We're so happy to hear that you've received the help you needed and that we assisted you as quickly and smoothly as possible.
Many thanks,
The Number People Team
Alexei (Amazing)
May I just say the operative Alexei from then above company was absolutely outstanding. He was patient, professional and helpful beyond words. he turned a very highly stressful situation into a calm setting.
Alexei YOU are an asset to this organisation you are the true definition of what is it to be customer service.
Thank you a million.
From the bottom of my heart
fullerwaste.
3 October 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello,
We're thrilled to hear that you had such a positive experience with our Tech Support wizard Alexei. I've passed on this feedback to him and he's so pleased that he was able to help.
Many thanks,
The Number People Team
Good customer service
Very quick, comprehensive and helpful replies from support after I had a query about payments being taken when there was a change to pricing.
I was impressed.
29 September 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello,
We really appreciate your feedback! It’s great to know our team was able to assist you quickly and clearly with your payment query. We’re always here to help.
Many thanks,
The Number People Team
I have been using Number people for a…
I have been using Number people for a few years with no issues. They have a user friendly portal so changes can be made quickly and the assistance from support is excellent.
26 September 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello Maz,
Thank you for taking the time to leave us a review. We're thrilled to hear that you are happy with the service, and it means a lot to us and our customer service that you've taken the time to let us know how we're doing. We look forward to working with you for many years to come.
Many thanks,
The Number People Team
Absolutely would not recommend
Absolutely would not recommend.
I was managing accounts for a company that had a number with Numbers People, which was only used for business registrations, meaning it would only get a call maybe once every few months.
The Number People started charging top ups on the account every day until I had to freeze the account, while it had zero calls and zero activity... When we asked them to refund it, they refused.
What a sham!
Be careful and check what they charge you for. You will be charged for services you never used or calls you never received. It's clear that they scam account users. Should probably be reported to police and citizens advice.
1 September 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello,
Thank you for your feedback. We’re sorry to hear you were unhappy with your experience.
The charges on your account were perhaps for active services associated with your numbers, such as the monthly cost of the number, voicemail, call groups, or other add-ons. Even if the numbers received few or no calls, these services remain active until cancelled.
As a pre-paid, no-contract service, customers are free to cancel any services they no longer need at any time. You can also close your account entirely through our online portal.
We always encourage customers to review the services on their account and remove anything they don’t require, which prevents unwanted charges.
We appreciate you taking the time to provide your feedback and are happy to assist anyone with questions about their account or charges through our support channels.
- Number People Customer Care
Reliable service A***
22 September 2025
Unprompted review
Reply from Numberpeople.co.uk
Hi Faye,
Thank you for taking the time to leave us a review. We really appreciate it and are so pleased to hear that you are happy with your service.
Many thanks,
The Number People Team
5 years with a professional looking number
I have been using Number People for my business for the past 5 years now. Its a no brainer and shows your business as being professional with a land line number, this in turn projects a solid business look and secures more business.
Thank you for the continued support and great services you have provided myself and the business.
Once you understand it all you will never look back .
Thank you Number People and all who work there.
20 September 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello,
Thank you for taking the time to leave us a review. We’re delighted that you’re happy with our service and the support we’ve provided. We look forward to continuing to work with you for many years to come!
Many thanks,
The Number People Team
Good value and care about GDPR to meets needs of small busineses
I've signed up to NumberPeople for a new business because I feel that a lot of people still see having a local landline number as a indicator of a business you can trust.
Their service is really good value, and they offer a Data Processing Addendum (DPA) to ensure meeting GDPR requirements.
My only issue was that I had to raise a ticket to ask about the DPA, there wasn't any info about it in the help section, and then there was about a week before I heard anything back.
10 September 2025
Unprompted review
Reply from Numberpeople.co.uk
Hi Rich,
We’re sorry to hear you hadn’t received a response as quickly as you expected.
The Data Processing Addendum (DPA) has been sent over to you. We take GDPR compliance very seriously, and all of our services and processes are designed with data protection and security in mind.
We really value you choosing us for your business service, and we’re confident things will run smoothly for you moving forward.
If you have any further questions or need support, please don’t hesitate to get back in touch, and we’ll be happy to help.
- Number People Customer Care
I absolutely love Number People
I absolutely love Number People! This service has been a lifeline for me—it’s currently the only way I’m able to keep in touch with my husband, and I couldn’t be more grateful. It’s easy to use, reliable, and very cost-efficient for what it offers. I’ve already recommended it to several friends and contacts who need something similar. Thank you for providing such an invaluable service!
15 November 2024
Unprompted review
Reply from Numberpeople.co.uk
Hi Kimberly,
Thank you so much for your wonderful feedback! We’re delighted to hear that Number People has been such a lifeline for you and that it’s helping you stay connected with your husband. Knowing that our service makes a real difference means the world to us!
Thanks again for your kind words and for choosing Number People!
- The Number People Team
Reply from Numberpeople.co.uk
Hi Robin,
Thanks so much for your feedback. We’re glad you’re happy with our service and support!
- Number People Customer Care
Its a good reliable service and…
Its a good reliable service and response it good. Actuallg being a phone company - no actual live chat or telephone support
16 August 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello,
Thank you so much for your feedback! We’re thrilled to hear you find our service reliable and our response times good.
Just to let you know, you can reach us in whichever way works best for you, by phone, raising a support ticket, or using our live chat. We’re always happy to help!
- The Number People Team
Pathetic experience
Pathetic experience. It is not working, even with their recommended apps. It always show Invalid-credentials error even with QR scan, and the worst part is that there's Zero customer support for it.
12 August 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello,
Thank you for your feedback. I believe one of our customer service representatives has tried to get in touch with you to remedy this issue.
Many thanks,
Number People
Excellent customer service
Excellent customer service, and the portal is easy to use to manage your numbers! I was also able to transfer my Skype number without any issues, which was a relief.
6 August 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello,
Thank you for your feedback. It's great to hear that you are happy with are customer service and that we have been able to help make sure the porting process has been as smooth as possible.
Many thanks,
Number People
Great support - Thank you!
Great support from Nicola and the team in getting my ATA working for VoIP calls. Thank you!
1 August 2025
Unprompted review
Reply from Numberpeople.co.uk
Hello,
Thanks for your lovely review - we have let Nicola know that you were happy with the help she provided.
Many thanks,
Number People
I had an excellent experience with the…
I had an excellent experience with the team when one of my devices failed to connect, a very quick and easy remote session had me running in no time, highly recommended! Thank you!
18 July 2025
Unprompted review
Reply from Numberpeople.co.uk
Thank you so much for the fantastic review!
We're really glad we could get you back up and running quickly. That's exactly what we're here for. If you ever need anything else, please don't hesitate to contact us. Thanks again!
- Number People Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.