Nuovahealth Reviews 

70
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Ordered on the 2nd August 4 days later I email them just to find out they can't find my order wtf I contacted my bank for a full refund

Company replied

Rated 5 out of 5 stars

Just wanted to say a huge thank you for my order which arrived so quickly. I am suffering from severe chilblains after standing for hours outdoors doing Covid clinics , the fingerless compression glo... See more

Rated 3 out of 5 stars

They do make a difference, but have to be worn with other gloves. For example, when undertaking household chores like bathroom cleaning a waterproof glove needs to be worn over the glove to ensure han... See more

Rated 5 out of 5 stars

I ordered shock spring knee braces to be sent to us here in Bulgaria Nuovahealth dispatched the order with my specific instruction request within two days and notified me on 3rd June they were on thei... See more


Contact info

3.6

Average

TrustScore 3.5 out of 5

70 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(70)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

I have ordered 3 items on the 9th i did…

I have ordered 3 items on the 9th i did not receive my items after 11 days and the number they provide for customer service they not picking up ! They emailed 1 time to let me know it was sent via 1st class ! So where is my item ????

20 January 2021
Unprompted review
Nuovahealth logo

Reply from Nuovahealth

We provided a Royal Mail tracking code.

There are some significant delays, outside our control, with Royal Mail at the moment due to the virus and lockdown and it is highly dependent upon area when you will get the item, it can vary from 1-15 working days in some cases, depending if your item gets stuck in the Royal Mail backlog. We are actively chasing up Royal Mail on delayed items in the backlog.

Please see here for the service update from Royal Mail:
https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

Please see here for recent media coverage on Royal Mail problems:
https://www.oxfordmail.co.uk/news/18941313.royal-mail-office-manager-speaks-postal-delays/
https://www.dailymail.co.uk/news/article-9041715/Royal-Mail-meltdown-Customers-face-Christmas-delivery-mayhem-long-delays.html
https://www.telegraph.co.uk/business/2020/12/10/christmas-royal-mail-chaos-ports-postmen-hit-pandemic/

Royal Mail names areas hit by Covid postal delays
https://www.bbc.co.uk/news/business-55591063

Kind regards,
Team at NuovaHealth

Rated 5 out of 5 stars

Pain free after months of agony

I have been struggling with a chronic left shoulder and arm pain all through 2020, which only responded briefly to pain relief spray, Ibuprofen gel and Ibuprofen tablets giving only 4 hours of ease from serious discomfort. Not wanting to risk attending the GP surgery because of Covid, I did not seek medical assistance but instead checked symptoms online, finding Bursitis and Rotator Cuff being the likely culprit. In desperation after suffering continual pain for months with no sign of it getting better on its own, I looked further online and found Nuova Health advertising a shoulder harness for that very condition, very reasonably priced and they promised a first class postage return. I immediately purchased the item and it arrived the next day. A very sturdy but lightweight and comfortable harness, very easy to adjust and fit, and to my absolute delight and relief, the pain I had been suffering for months instantly disappeared. Prior to having this harness, it felt as though my arm weight could not be supported by my shoulder and top of my arm muscles adequately and any slight movement gave me serious aching pains in my shoulder and down my left arm all the way to my thumb nail. At times it was agony, and very debilitating. Since wearing the harness, I have not had to take any pain relief, yet the pain has completely disappeared. My sincere thanks to Nuova Health for an extremely rapid and first rate service. I am now pain free and the harness gives me confidence to move my arm without suffering a painful reaction.

17 October 2020
Unprompted review
Rated 5 out of 5 stars

I ordered shock spring knee braces to…

I ordered shock spring knee braces to be sent to us here in Bulgaria Nuovahealth dispatched the order with my specific instruction request within two days and notified me on 3rd June they were on their way. We received them 10 days later and my husband is getting on very well with them. I have no hesitation in recommending this company they provided excellent service to us.... Thank you

17 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

If you are wanting a product which this Company has DON'T hesitate to contact them Their service is what you will want but seldom get these days

15 April 2020
Unprompted review

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