Recieved free advice from Tenants Advice about repairs in my council property. They sent us Mr Bobby, who is professional, friendly, and genuinely tried to help. He went around and checked everythin... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ray came and visited us and had a great chat about the problems with the kitchen from pre-covid times we are still having and offered some advise on the EV charging point as well battle with Delta hou... See more
Company replied
I had the pleasure of meeting Dennis Williams, Housing Conditions Officer at Tenants Advice, and I wish to put on record how well he conducted himself. He arrived courteous and prepared, listene... See more
Company replied
Fantastic experience Colin was great He inspected so thoroughly even areas we weren’t expecting He explained everything in great detail including next steps He was a pleasure to deal with a... See more
Company replied
Company details
Written by the company
Tenants Advice has helped thousands of families across England & Wales with housing disrepair claims. Founded in 2016, our aim is to support Council and Housing Association tenants who are struggling to get repairs carried out by their housing provider. It Is your legal right to live free of constant leaks, damp, mould, rotting windows, rodent or cockroach infestations. At Tenants Advice we have an expert team of Housing Conditions Officers, Solicitors and Building Surveyors who guarantee fast, reliable help and advice. We are confident in getting the best results for the tenants we help. We offer free housing consultations to establish if you can claim against your landlord. Alternatively, we will provide you with free no obligation advice. Tenants Advice is a trading name of Nuovo Law Limited. Nuovo Law Limited is a Claims Management Company authorised and regulated by the Financial Conduct Authority FRN 837714. You are able to make a claim for free using the Housing Ombudsman Service or you could make a claim yourself.
Contact info
Tenants Advice, Arnold House, 21-33 Great Eastern Street, EC2A 3EJ, London, United Kingdom
- 0800 047 2017
- help@tenantsadvice.co.uk
- nuovolaw.co.uk
4.9
Excellent
823 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good work
Raihan was respectful and very much appreciate his work today. Thanks.
22 July 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your kind words. We’re really pleased we were able to support you and provide clarity during what can often be a stressful situation. Your feedback truly means a lot to our team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Really glad my friend recommended me to…
Really glad my friend recommended me to this company, asim who attended was very professional and explained the process well
21 July 2026
Unprompted review
Reply from Tenants Advice
Thank you for your support and for sharing your experience. We’re glad we could assist you during this time.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Ray was here in my property today and…
Ray was here in my property today and he was very helpful and understanding easy to talk to great meeting him .
21 July 2026
Unprompted review
Reply from Tenants Advice
We’re so pleased to hear that you felt supported and kept informed throughout. Communication is extremely important to us, and we’re glad we could provide that reassurance.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Ray was very polite and professional.
Ray was very polite, professional. I was aware if what was going to take place during his visit and he gave clear directions as to what his role is and what im to expect next moving forward. I felt comfortable to ask questions and was happy with visit. Ray took him time to listen and was able to advice next steps.
21 July 2026
Unprompted review
Reply from Tenants Advice
We’re so pleased to hear that you felt supported and kept informed throughout. Communication is extremely important to us, and we’re glad we could provide that reassurance.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Well done service from start to finish…
Well done service from start to finish from Mohammed. He was thoughtful and had immense determination to aid our housing situation
16 July 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Tenants Advice
Turned up on time equipped to do a survey explaining what he had found
Easy - factual sorted and explained the next stage all forms filled very easy
10 July 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Reply from Tenants Advice
Thank you so much for your kind words. We’re really pleased we were able to support you and provide clarity during what can often be a stressful situation. Your feedback truly means a lot to our team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Unbelievable experience with Tenants…
Unbelievable experience with Tenants advice. They were very quick in helping me, as soon as I called and mentioned about the issues in my house, my housing came the next day to try and sort out.
Kevin came and looked around my property and what can I say, Top class gentleman.
Friendly and notified me of the next steps.
I got recommended by Natalie and she spoke very highly of him as she’s also getting her repairs sorted. I appreciate you visiting and giving me the help. Will definitely recommend
8 July 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your kind words. We’re really pleased we were able to support you and provide clarity during what can often be a stressful situation. Your feedback truly means a lot to our team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very professional and very helpful
Very professional and very helpful. From reception to solicitor they treat you as a person and are very helpful and friendly.
1 June 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Kevin was amazing
Kevin was amazing, sat down with me and had a lovely conversation. Such a friendly and caring young man. The service was exceptional and would definitely recommend to anyone.
1 July 2026
Unprompted review
Reply from Tenants Advice
We’re so pleased to hear that you felt supported and kept informed throughout. Communication is extremely important to us, and we’re glad we could provide that reassurance.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Muhammad explain everything to me and…
Muhammad explain everything to me and help me understand. Very nice man. I recommend him and this company
30 June 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your kind words. We’re really pleased we were able to support you and provide clarity during what can often be a stressful situation. Your feedback truly means a lot to our team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Ray came and visited us and had a great…
Ray came and visited us and had a great chat about the problems with the kitchen from pre-covid times we are still having and offered some advise on the EV charging point as well battle with Delta housing on top. Thank you for spending the time to photograph the evidence and listening.
30 June 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your kind words. We’re really pleased we were able to support you and provide clarity during what can often be a stressful situation. Your feedback truly means a lot to our team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
The staff at your company are so…
The staff at your company are so friendly and so helpful with out your help it makes life easier the people who needs help with their landlords. Your company will always be in my heart for the work you have done for me so very much appreciated thank you once again thank you so very much for your help and your team. Yours Michael cook
29 June 2026
Unprompted review
Reply from Tenants Advice
We really appreciate you taking the time to share your experience. No one should feel ignored when dealing with problems in their home, and we’re glad we could help guide you through the process.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Asim is very good at his job
Asim is very good at his job, explained everything thoroughly, spent extra time making sure he has all relevant information, definitely pays attention to detail. Would definitely recommend
26 June 2026
Unprompted review
Reply from Tenants Advice
Thank you for your lovely feedback! It means a lot to the whole team to know our support made a difference. We’re always here to listen and help where we can.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Muhammad came today to assess my…
Muhammad came today to assess my brothers council property.
He was so professional, done everything my brother ask for.
Very kind man.
26 June 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Told me everything I need to know
Told me everything I need to know. Friendly and respectful.
24 June 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Asim was very helpful and knowledgeable…
Asim was very helpful and knowledgeable about my mould issue and gave me a very clear outline of the steps Tenant Advice would take to help me resolve the problem with my landlord. I felt very reassured by him and feel that I am in good hands.
24 June 2026
Unprompted review
Reply from Tenants Advice
We really appreciate you taking the time to share your experience. No one should feel ignored when dealing with problems in their home, and we’re glad we could help guide you through the process.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
I am very happy with the service After…
I am very happy with the service After my friend Susan Smith suggested I contact you and you send one of your customers advise I think the name was Daniel he was very nice and friendly
25 May 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your kind words. We’re really pleased we were able to support you and provide clarity during what can often be a stressful situation. Your feedback truly means a lot to our team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Ilhaan was well she rook down all the…
Ilhaan was well she rook down all the information and understood everything which was good thank you
19 June 2026
Unprompted review
Reply from Tenants Advice
Your feedback is greatly appreciated. We’re glad we could help provide reassurance and direction during this time. Thank you again for taking the time to leave a review.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Reply from Tenants Advice
Your feedback is greatly valued. We’re pleased we could provide professional and consistent support.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
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