Recieved free advice from Tenants Advice about repairs in my council property. They sent us Mr Bobby, who is professional, friendly, and genuinely tried to help. He went around and checked everythin... See more
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Review summary
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Ray came and visited us and had a great chat about the problems with the kitchen from pre-covid times we are still having and offered some advise on the EV charging point as well battle with Delta hou... See more
Company replied
I had the pleasure of meeting Dennis Williams, Housing Conditions Officer at Tenants Advice, and I wish to put on record how well he conducted himself. He arrived courteous and prepared, listene... See more
Company replied
Fantastic experience Colin was great He inspected so thoroughly even areas we weren’t expecting He explained everything in great detail including next steps He was a pleasure to deal with a... See more
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Company details
Written by the company
Tenants Advice has helped thousands of families across England & Wales with housing disrepair claims. Founded in 2016, our aim is to support Council and Housing Association tenants who are struggling to get repairs carried out by their housing provider. It Is your legal right to live free of constant leaks, damp, mould, rotting windows, rodent or cockroach infestations. At Tenants Advice we have an expert team of Housing Conditions Officers, Solicitors and Building Surveyors who guarantee fast, reliable help and advice. We are confident in getting the best results for the tenants we help. We offer free housing consultations to establish if you can claim against your landlord. Alternatively, we will provide you with free no obligation advice. Tenants Advice is a trading name of Nuovo Law Limited. Nuovo Law Limited is a Claims Management Company authorised and regulated by the Financial Conduct Authority FRN 837714. You are able to make a claim for free using the Housing Ombudsman Service or you could make a claim yourself.
Contact info
Tenants Advice, Arnold House, 21-33 Great Eastern Street, EC2A 3EJ, London, United Kingdom
- 0800 047 2017
- help@tenantsadvice.co.uk
- nuovolaw.co.uk
4.9
Excellent
823 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very helpful and informative!
Very helpful and informative!
Surveyor Janet was very professional, knowledgeable and polite.
9 April 2026
Unprompted review
Reply from Tenants Advice
Thank you for your kind feedback Shan. We’re really pleased to hear that you found the service helpful and informative. Janet will be delighted to know her professionalism and knowledge made a positive impression. We appreciate you taking the time to share your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Professional and excellent customer service
Customer service is excellent! the fact they have plenty female and male staff including surveyors too which ensures as a female you can always talk to a female to feel at ease. Everything I was told happened exactly when I was informed it would, very quick responses, always explain everything for you to understand. The surveyor visited within the week for the first survey too establish if you have a case, he did such a professional job and also an excellent report. A solicitor was appointed immediately after survey and took on the case straight away contacted me and advice me straight away as to how the case will proceed. Excellent service from everyone involved. If you have a housing repair issue this is the Company to help you get them resolved.
2 April 2026
Unprompted review
Reply from Tenants Advice
Hi Pansy,
Thank you for brilliant review. From start to finish we strive to ensure everyone we assist feels heard and supported from start to finish. It's great to hear this has been relayed in your experience with our team!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Service from this company is excellent
Service from this company is excellent, they book appointment promptly and actually come out to check the disrepair, I am satisfied with the service from this company
8 April 2026
Unprompted review
Reply from Tenants Advice
We truly appreciate your review. Our aim is always to provide straightforward guidance and support when it’s needed most, and we’re glad you had a positive experience with us.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Asim
Asim was a very polite caller. He was respectful and listened carefully. He also explained the process clearly and listened to any concerns . Highly recommended
1 April 2026
Unprompted review
Reply from Tenants Advice
We’re delighted to hear you were happy with the support provided. Helping clients move forward with confidence is exactly what we aim to achieve.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
1st appointment
Was very reliable with appointment set up and before arriving called in advance that Asim is coming over for inspection
Very kind and respectful
1 April 2026
Unprompted review
Reply from Tenants Advice
Thank you for placing your trust in us and for sharing your experience. Supporting tenants through challenging situations is at the heart of what we do.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Samrawit
Hi, I appreciate you coming over today to inspect the issue. He explained good he so nice hard working look all over I apricate bless him 🙏
1 April 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Gentleman came to my propety was very…
Gentleman came to my propety was very patient as school holidays and ihave full house, i kept him esiting but he was very understanding b it he got the job done. Thank you so much rehan. Very politr and bring very oatient
31 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for the great review!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
The Director came to do an inspection…
The Director came to do an inspection at my property. He was so humble and down to earth and made me feel like he cared about helping me in my housing situation. He was very resourceful.
Thanks Bobby!
28 March 2026
Unprompted review
Jake came to do the survey today
Jake came to do the survey today. He was very friendly, professional and knowledgeable. He explained the procedures in detail. I can highly recommend this company.
26 March 2026
Unprompted review
Reply from Tenants Advice
It’s wonderful to hear that you had a positive experience with our team. Supporting tenants effectively is always our priority.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
The process in the questioning was easy…
The process in the questioning was easy to understand with all the follow up questions being answered
26 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for your fantastic feedback. We’re really pleased we could assist you and provide the support you needed. Your kind words mean a great deal to our team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Janet Temenu was very professional and…
Janet Temenu was very professional and informative and did an excellent job
25 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for placing your trust in us and for sharing your experience. Supporting tenants through challenging situations is at the heart of what we do.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Inspection
Janet led my inspection today. She was very honest about the process and gave me all the information I need to proceed. Janet showed me her identification on arrival helping me feel at ease and was just generally a lovely person. I will definitely recommend tenants advice to anybody in need. Thank you
24 March 2026
Unprompted review
Reply from Tenants Advice
Hi Eliza,
Thank you for your amazing review! It's great to hear Janet made you feel at ease during the visit.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
It was talked through properly on all repairs
It was talked through properly on all the repairs that are outstanding and I managed to highlight the renovations which never took place.
24 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for sharing your experience. Everyone deserves to feel heard and supported in their home, and we’re proud to assist members of the community when they need guidance.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
She was politely
She was politely
Friendly
Taking photos very professionally
Lovely
24 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for your fantastic feedback. We’re really pleased we could assist you and provide the support you needed. Your kind words mean a great deal to our team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Nice talk very good service
Nice talk very good service, happy i contacted this company as they arw very transparent, they check the properrty thotoughly and give clear intructions
24 March 2026
Unprompted review
Reply from Tenants Advice
We truly appreciate you taking the time to leave this review. It’s great to hear you felt supported throughout the process.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Tenants Advice
Tenants advice gave an efficient, courteous service for the appointment.
23 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive comments. We’re glad we could provide clear guidance and reassurance when it mattered most.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
a guy called jake explained everything…
a guy called jake explained everything to me today very respectful and polite answer all my questions food problems i did not know i had good people
20 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for highlighting your positive experience. We appreciate the opportunity to assist and guide you through the situation.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
“I had a very positive experience with…
“I had a very positive experience with Mr Asim Hussain He visited my home and patiently explained everything in detail, even repeating things several times to ensure I fully understood. He was very polite and kind, thoroughly checked everything, and acted with complete integrity. I truly appreciate his professionalism and care.”
18 March 2026
Unprompted review
Reply from Tenants Advice
We’re grateful for your kind review. It’s always encouraging to hear that our team has made a positive difference.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Excellent service
Very professional throughout inspection. Explained in detail about why and how the inspection would work and what to do going forward. Listened to any concerns that were raised and gave an honest opinion on whether the query could be dealt with or not.
18 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for your trust and for sharing your experience. We’re pleased we could make the process straightforward for you.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Thank you for your advice today
Thank you for your advice today, very helpful .
18 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive comments. We’re glad we could provide clear guidance and reassurance when it mattered most.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
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