nurecover.com Reviews 

Terrible Customer Service. Ordered a produce over a month ago, and nothing has shipped. I have emailed them several times (that is the only way to get a hold of anyone, as there is no phone number), and all they say is "things are delayed." I am trying to cancel now and get my money back, but they are no longer responding.

Same as everyone else !

Website still advertising 4 day shipping and it is several weeks late … can’t get a refund

Garbage company with zero customer service.

Sent the wrong item and 1 month later and I still have no way of sending it back or getting the actual item I ordered.

Filing a dispute with my credit card company.

Do not buy from this company. They charged me for a chiller, sauna, and tub, and only sent me the chiller. After trying to reach them, I have heard nothing back. Stay away from nurecover.

They lie, they ignore you.
They sent me the wrong product. They refuse to let me return it. They are a scam.

Order was not shipped for over 4 weeks and they sent the wrong item. There customer service response is awful. Dealing with bank to have charge reversed. STAY AWAY FROM THIS COMPANY. It is a SCAM.

Ordered more than 3 weeks ago. Still hasn’t shipped. FedEx label still says only “label created”. Customer service will eventually email you back after a couple of days but said cannot cancel the order because it’s shipped already.

BELIEVE other reviews and do not order.

I had to go thru the credit card company to do a charge back after the customer service said the only way for a refund is for me to “refuse” delivery

Ordered a sauna 3/21/26 and was supposed to be delivered on 3/28/26. Still hasn't even shipped as of 4/6/26. I guess I've been scammed. Going to try to get my money back. Support is just a Bot with a bullshit non-answer to everything. Do not buy from them!!!!!!!!!!!!!!!! They are totally non-responsive and have no reliable answer as to why they continue to take orders they can't fill. Would give 0 stars if I could.

Ordered by mistake. Emailed company immediately (within 15 minutes.) no phone number. Only contact by email. 4:47am I get a text it shipped. Still no way to cancel. I have to pay for return shipping.

I have written a review previously and they said they would make it right and promised a $20 credit since I had multiple failures with the red light and I bought the warranty.
It has been such a challenge to get a response and after having to request for a second time the red light to be replaced because it failed after 5 uses and the second one didn’t even work. Then this time around they sent me a BLUE LIGHT! I am so upset with them and the warranty is worthless because they take forever to respond. I have had the sauna since Jan and bought it for the red light therapy but have used it 5 times. It has not worked since Fed 2nd.

Horrible experience with this company.
First, I was trying to check the final price of an item by entering a coupon code, but when entering the coupon code and clicking "Apply" it purchased the item without me clicking "Pay Now" This is how I ended up in this mess in the first place.
Secondly, I requested a refund which they said they would process after 10-15 business days and I never received a refund after 24 business days. Instead I have to dispute the charge with my credit card company.
Worst company that spams you email with ads but can't respond to my support requests and process a refund.

It is a nice clean set up. I love how the heater functions. That’s one of the reasons I purchased. The material on the covering is very nice and clean. I have been using it for the past week and I’m enjoying it very much. I do use it in my house, which has become part of my routine and wellness.

Ordered sauna around March 10, 2026. April 1, 2026 and still no sauna. Three weeks and no sauna??? This could be a scam…

BEWARE!!!!
Wish I had read these reviews before I purchased.

3-5 shipping turned into 30 days. When I did receive my shipment it was the wrong product (the basic version) not the Sauna Pro.

I have reached to “support” every day for last 7 days. Crickets!

My item was order March 8 and today is April 1 and can not get any updated information with tracking for delivery and no response from multiple emails to Customer Service-very disappointing

My sauna is over a month late, if the war was causing delays u should of mentioned it before u took my cash

Another Review about this Crappy Company and it's BS Promises.
This shady company does nothing but blank your emails and your messages on there site, absolute disgrace should be ashamed yourselves but obviously you aren't cuz you don't care. Still waiting for return label at this rate, I'll be asking the bank to step in now and I'll also see if trading standards or somewhere else like that can do something about yous, your an absolute joke and you don't care how much your affecting people's wellbeing with the Crap you spout to us.

Received sauna. Unfortunately, after stocking issues, the product arrived without the thermometer.

Overall, we are pleased with our Nurecover sauna. It eventually gets hot enough but it takes a good 30 minutes to do so. It would heat up faster if it were not so tall. The poles and connectors that support the tent are reasonably sturdy but half of them fit together poorly.

Have not received sauna yet, only Matt,getting very fustrating!!!!