nurecover.com Reviews 

Attempted to cancel and order within 15 minutes and sent 8 email in an effort to secure a RMA or even acknowledgement of cancellation even though spa had not even been shipped.
No live people to speak with and tons of negative BBB experiences from others. Still no spa, no credit and no ackowledgement of my existence.
Do NOT conduct any business this sad shell of a scam company as this has been a dreadful experience and mistake

Do not order from this company. The product is flimsy and very hard to assemble. The parts are complicated and the instructions vague.
However, their customer service is APPALLING. They promise that you can return the product no questiopns asked within 90 days. From what I can see, this is a falsehood. I have asked four times for a return label (I am willing to pay the cost of the return myself) but my emails are ignored.
Stay away. BAD company.

This is the worst sauna I have ever bought. It doesn’t get hot at all. It’s super small as I am 5’11 and have to crawl to get in it. It says it’s refundable but has to be in the original packaging which is impossible. Sauna Box is way better and honest. I should have stuck with them instead of getting something on sale. DO NOT buy this product. This is going straight in the trashcan 😩

🚨 SCAM ALERT 🚨
Placed order in early Feb and still haven’t received anything almost 3 months later.
Sent 20+ emails — every reply is a copy-paste response with no real update or tracking details.
Very poor communication and zero accountability.
Would not recommend.

Horrible delivery and horrible customer service. The product arrived with broken parts that I didn’t discover till I had the entire thing out of the box and putting it together so I emailed their support and they wanted a video of the issue……at this point I had already boxed it back up for a return. This company is horrible. Do not purchase anything from them.

Purchased the extended warranty thank god. However, when the steam unit lid practically exploded sending shards of plastic everywhere I made a claim for a replacement lid. That was in early February. It is now mid April and after waiting this long and after several complaints one has arrived. However it is the wrong size. No doubt they’ve changed the steam generator as the type I have is dangerous. Yet again I expect at least 2 months or more of messing about to get this sorted. Buy this frap at your own peril.

The cold plunge is no joke. The temperature drops to five degrees and it’s unbelievably refreshing every time.

The heat levels are intense in the best way possible. Every session feels like I’ve been at a high-end spa, and I didn’t have to leave my house.

Setup was easy, delivery was fast, and customer service was fantastic. Most importantly, the sauna itself is powerful and incredibly effective.

It feels really well built and performs better than I anticipated. You can tell a lot of thought went into the design.

Do not purchase they sent me a smaller version of the unit and they told me they are going to ship me the full size unit. Then they said we’ll issue a partial refund a month later after the item was never received.

Awesome quality and deal! I love my sauna still!!

Nurecover has the worst possible Customer Service. Do not buy this product. They promised me they would help me return my sauna for a refund and haven’t returned my correspondence since. This company is a scam

Worst customer service I’ve ever seen. I canceled my order same-day as order was placed by mistake. 18 days ago they said they forward to finance team to process refund … still no refund. In total, It’s been thirty seven days since my order and still no refund. God awful customer service. Seen tons of videos on this company’s product falling apart at the seams, literally. That paired with the customer service, this company won’t last long. Avoid at all costs.

They shipped my Sauna. It was stuck in Texas for a month, after repeated emails they agreed to send a new one. Then kept sending me the tracking for the one that's still in Texas. Still no Sauna and multiple attempts to get a refund.
Would give zero stars is i could

I really wanted to like this product.

The cold plunge itself has been a valuable part of my wellness routine, which makes this review more frustrating to write. Unfortunately, my experience with both the product quality and customer support has been consistently disappointing.

Within a short time of owning the unit, I had to file a warranty claim for both the interior and exterior lids due to poor fitment that allowed debris into the plunge. That process took weeks to get a response and resolution. Even after replacement, the issue was not fully resolved.

Since then, I’ve dealt with persistent leaking from the drain spouts. This wasn’t a one-time issue—it required constant adjustment just to prevent dripping. I attempted basic fixes, including tightening and using PTFE tape, but the problem never went away.

What’s most concerning is how this was handled. When I reached out for support, I was told the unit is now outside of warranty, and no assistance could be offered—despite the fact that these issues began early and were ongoing.

At that point, it becomes less about “warranty timing” and more about standing behind your product.

If you get a unit without defects, you may have a great experience. But if you don’t, be aware that support may not meet the standard you’d expect for a product in this category.

I hope the company improves both its quality control and its willingness to support customers dealing with legitimate, documented issues.

Bait and switch, you will NOT get what they show in the pictures...after a month of "we are changing warehouses", "back order" excuses and watching the tracking go from China to Canada to California then to me on the US East Coast, what arrived was about a 5ft tall easy bake oven tent probably worth about $150 with most of that being the heater (which does work well, just not sure for how long before burnout) and fabric. You get a tiny useless chair to sit in. The size itself doesn't bother me as it keeps the heat up quicker and tucks in the corner well....I just dont like being lied to. That being said if you look there are codes, I paid $250 shipped for it, dont pay more than that if you get it and dont plan on standing up in it.

Have the worst and slowest response time in human history. They can send spam emails but can’t respond to an email to save their life. Worst experience I have ever had buying something online. Sent me the wrong product and state thats what I ordered. I would give them a -10 out of ten review! Would not recommend them to anyone. PLEASE DONT WASTE YOUR MONEY OR TIME WITH NURECOVER!

ABSOLUTELY TERRIBLE EXPERIENCE. Ordered sauna on Feb 19, 2026. It is not April 11, 2026 and still have NOT received it yet. I have also went back and forth with their customer “support” team. I was advised it was shipped from their overseas location, as if they have or use a non-overseas location, on March 19, 2026. Which I was the one to reach out to them because they sent me a nurture email stating - if you have not received yet, please email us. Well, I emailed and guess what?! They complained that I emailed them too many times, this was my second email by the way since it had been over a month already. THEN! March 25th, I finally got an email stating it was shipped.. lol. Best part about the shipping notification email was that the tracking number just said none, lol. Great job. So now, I’m done. Calling bank today to try and get a refund on, not so cheap, sauna I purchased over 2 months ago and still have not received.

Customer support is seriously lacking and all they do is keep stalling only providing a generic canned response stating they are working on your issue. I requested my order be cancelled & fully refunded less than an hour after I placed my order and they acknowledged they received my email but made up excuses that they are looking into it and then did nothing. I’m now forced to refuse delivery & I already informed my credit card company about their shady practices so will let them get this resolved for me. If I could give negative stars I would!!! Worst experience ever!!!