*Update* After my one-star review and the answer to it, an email was sent to me stating that both refunds have been made. I really appreciate it, although it would be much better if it had been don... See more
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See what reviewers are saying
At first it worried me because after the transfer there was no update, it turned out that the e-ticket had been sent to an email. if I don't check my email then I won't know whether my ticket payment... See more
The booking platform was exclusively in Bahasa Indonesia (so far as I could see - perhaps I missed the language toggle, in which case I suggest it be made more visible). I don't mind personally,... See more
I have been using nusatrip for many years much before COVID. I thought after COVID the company would die a natural death. Happily, that has not happened so far: I’m happy with their prices their 24/7... See more
Company details
About NusaTrip
Information provided by various external sources
Book cheap flights from over 500+ airlines, Low-Cost & Full service in South East Asia (Indonesian, Singapore, Malaysia, Thailand, Philippines, Vietnam, ...) and Asia & rest of the world. Large choice of flights, Domestic & international, at discount prices to almost all destinations.
Get cheap room rates from over 200,000 hotels in Asia, Australia, Europe, North America
no hidden cost - no fees
Contact info
Indonesia
- nusatrip.com
3.7
Average
12k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nusatrip service is very good
Nusatrip service is very good. I called the CS line and they picked up very fast. They listened to my escalation and investigated. They are prompt to revert their findings to me in less than 1 hour. I am impressed with their Customer Service . All things are settled. Excellent support , thanks Nusatrip for this awesome Customer Experience. I strongly recommend to use Nusatrip for flight booking.
9 April 2022
Great location and silence
Great location and silence! Look at the stars at night and at the fish and coral during snorkeling in daytime. The staff is very helpful. Try a massage from Anni. She is great!
8 April 2022
Excellent booking site
Excellent booking site. Keeps details of each person so every different booking is easy as the details are already there.
Have booked many things through this site and will continue to use it.
8 April 2022
Good everything
7 April 2022
Fast transaction and cheaper flights
7 April 2022
Very simple & recomended
6 April 2022
Worst Refund Ever!
I don't know when the refund will be given by them. I is almost 4 months and no information.
5 April 2022
Unprompted review
Harga bikin nyaman di hati💚
Harga bikin nyaman di hati💚
Puas banget deh! Recomended websites and apps for your travel and leisure.
2 April 2022
customer support is not the best service
the app is very well, but the customer support is not the best service . please make the customer support staff better service .
2 April 2022
Really impressed with this service.
Really impressed with this service.
Website easy to use to make bookings.
Itineraries arrive in my inbox immediately after booking.
Customer support always responds within few hours of making a request and sort things out promptly - no follow up necessary. Customer support has been amazing overall.
When airline cancelled a flight, Customer Care - on my request - immediately processed a request for refund.
Extremely happy.
Very happy
1 April 2022
the web menu is not simple
the web menu is not simple
and also does not display the remaining passenger seats of the plane
31 March 2022
My booking worked the first time
My booking worked the first time, unlike another site where I haven't been able to complete a booking no matter how many times I tried.
30 March 2022
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