Spoke with Jennifer a few times and found her very professional and helpful. the product i brought on 2 occasions was teak decking and its an excellent product. delivery was very fast and the delivery... See more
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We decided to use Nustone as their website shows great examples and also a colleague recommended them. We went to visit the showroom for ideas. After measuring up at home and making our choice, Prade... See more
Company replied
Honest Review! We brought some sandstone slabs from Nustone, but changed our mind to Porcelain, and these guys were amazing throughout, Vishal in particular was so helpful and couldn't do enough for... See more
Company replied
Nustone have been great. I'm writing this as our patio stones are being laid, and neighbours are asking where we got them from because they look so good. Prescilla was friendly, helpful and wise about... See more
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Company details
- #20 of 24 best companies in Paving materials supplier
- #78 of 100 best companies in Garden
- #52 of 64 best companies in Landscaping Supply Shop
- #17 of 20 best companies in Natural Stone Supplier
- #9 of 9 best companies in Stone supplier
About Nustone Patios Ltd
Written by the company
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Frequently Asked Questions
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Contact Us
With over 20 years of experience in supplying high-quality Natural Stone and Porcelain Paving all across the UK, we take pride in offering you the best experience possible so you can rest assured that when you choose Nustone, you’re dealing with professionals.
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FREE* Home Delivery! 🚚
Price Match Promise
We won’t be beaten on price, so if you’ve had a cheaper quote for the same product, we can match it!
If there is anything we can do to help, please don’t hesitate to contact us. We would be happy to hear from you.
📞 01206 700 599
💻 support@nustone.co.uk
🔍 www.nustone.co.uk
Better Patios. Better Prices.
Contact info
Dobbies Lane, Marks Tey, CO6 1EP, Essex, United Kingdom
- 01206 700 599
- support@nustone.co.uk
- nustone.co.uk
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rang and spoke to Jennifer
Rang up and spoke to Jennifer who was very knowledgeable and friendly and took me through my order. During payment there were a few issues due to Banks extra security but again Jenifer was very helpful and which resulted in her calling me back the next day to complete the order. Just waiting on delivery of the product which I hope is as good as the order service
1 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Phil,
Thank you for the 5-Star review!
Providing great service is always our top priority, it is a real pleasure to hear your experience reflected that. Jennifer is pleased to know her support made a positive impact.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team
This company are clowns 🤡
This company are clowns 🤡
Order large bulk porcelain 6 palets in end off March
When you leave items in basket they will ring you every hour to make payment , day after day .
Finally we make choice and pay for items .
That was big mistake, they ring to pay for order that wasn’t even in stock
No single phone call abaut order , no delivery date , nothing.
After two weeks waiting I was ring them for update , just hear lies after lies that delivery will be same week , next day call again and hear that delivery will be another week, just delay you so you not cancel order . Don’t trust to anything they say as is no truth
Will use different company who offer next day service
If they playing with refund I will take them to court for all losses they caused. We have large delays with project now .
16 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Martin,
Thank you for taking the time to leave a review.
The delay occurred as the stock replenishment was in transit, which resulted in a very short delay beyond the originally advertised timelines. During this period, we remained available 7 days a week via phone and email, and our team responded promptly to all queries regarding the order status.
We also want to confirm that this order was fully delivered last week, and we understand that your project went ahead as planned. We are glad we were able to make this happen for you.
We appreciate there was frustration during the waiting period, and we thank you for giving us the opportunity to resolve it. We hope this update reflects a more accurate picture of the final outcome and helps clarify the situation described.
We look forward to serving you again in the future and wish you the very best with your project.
Kind Regards,
The Nustone Team.
Chiselled was a very nice person and…
Chiselled was a very nice person and very helpful thanksMark
16 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Mark,
Thank you for your positive review.
Providing excellent customer service is at the heart of what we do, and it is wonderful to know that Chrizzele was able to provide the support you needed. Your feedback has been shared with her.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team
Reply from Nustone Patios Ltd
Hi Bentsbrooks landscaping,
Thank you for the positive feedback!
It is wonderful to know that we made a positive impression. Comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Thank You Priscilla!
Absolute great communication with Priscilla! She helped me through the process and placed the order. Bought multiple times before. Hope they can still get me Friday delivery done :)
15 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Dear Valued Customer,
Thank you for your fantastic feedback.
It is great to hear that we made such a positive impression. We are especially pleased to know that Priscilla was able to offer helpful guidance and support along the way.
We look forward to continuing our business with you.
Kind Regards,
The Nustone Team.
Reply from Nustone Patios Ltd
Hi Henry,
Thank you for your 5-star review.
We are pleased to hear that your experience was great. Delivering a straightforward and reliable service is something we always aim for.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Very good experience
Very good experience, happy with the product. Pradeep was very helpful and so Salma, much recommended company.
14 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Brian,
Thank you for your kind review and recommendation.
We are pleased to hear that you are happy with the product and overall experience. It is great to know that both Pradeep and Salma were able to support you throughout.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Nustone have been great!
Nustone have been great. I'm writing this as our patio stones are being laid, and neighbours are asking where we got them from because they look so good. Prescilla was friendly, helpful and wise about our order and how things could work, and solved some problems for us.
9 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Alistair,
Thank you for your fantastic feedback.
It is great to hear that the products are making such a positive impression. We are especially pleased to know that Priscilla was able to offer helpful guidance and support along the way.
We hope you continue to enjoy the patio and look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Knowledgeable and helpful along with…
Knowledgeable and helpful along with being friendly and professional, Priscilla was an absolute pleasure to do business with, highly recommend.
13 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Martin,
Thank you for your wonderful review and recommendation.
We are delighted to hear that Priscilla provided an experience we always aim for. Your kind words have been shared with her, and she truly appreciates the recognition.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Great help from Jennifer
Jennifer from Nustone was very patient and helpful. She helped me resolve issues and complete my order smoothly
10 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi,
Thank you for the 5-Star review!
Providing great service is always our top priority, it is a real pleasure to hear your experience reflected that. Jennifer is pleased to know her support made a positive impact.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Answer all my questions
Answer all my questions, and made it all clear and correct.
8 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Gary,
Thank you for your positive feedback.
We are pleased to hear that your questions were clearly answered and that you felt confident throughout the process. Providing clear and helpful guidance is something we always aim for.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
I had a fantastic experience with…
I had a fantastic experience with Nustone! The customer service was truly outstanding, especially from Jennifer, who went above and beyond to help me. She was friendly, knowledgeable, and made the whole process smooth and stress-free.
I’m also really impressed with the Raj Green Outdoor Porcelain Paving Tiles, the quality is excellent and they look amazing. Highly recommend Nustone for both their products and their exceptional service!
3 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Martin,
Thank you for your fantastic review and recommendation.
We are delighted to hear that you had such a positive experience with both our service and products. It is especially great to know that Jennifer was able to support you throughout and make the process smooth.
We are also pleased that you are happy with the Raj Green Outdoor Porcelain Paving Tiles and how they have turned out.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Professional
Professional, personable , knowledgeable staff
Chrizzele went out of her way to accomodate my request. very please
7 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Mrs Thelwell-Willia,
Thank you for your positive review.
Providing excellent customer service is at the heart of what we do, and it is wonderful to know that Chrizzele was able to provide the support you needed. Your feedback has been shared with her.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Excellent customer service couldn't do…
Excellent customer service couldn't do enough for us thank you very much
2 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Jane,
Thank you for the positive feedback!
It is wonderful to know that we made a positive impression. Comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Very helpful and forwarded a discount…
Very helpful and forwarded a discount code without me asking.
Used their products many times.
2 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Daniel,
Thank you for your kind feedback.
We are pleased to hear that you found our team helpful and that your experience with us has been consistently positive. It is great to know the service and support met your expectations.
We appreciate your continued trust in us and look forward to assisting you again.
Kind Regards,
The Nustone Team.
The product is excellent as is the…
The product is excellent as is the price and the service provided by Jennifer was faultless - thank you.
2 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Lloyd,
Thank you for your wonderful review.
We are delighted to hear that you are happy with both the product and overall service. It is especially great to know that Jennifer provided such a high level of support. Your kind words have been shared with her.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Brilliant from start to finish
Have ordered multiple times from this company and everytime, you receive brilliant customer service, very friendly and helpful, would highly recommend using these, great products, fairly priced also, have dealt with Pradeep, Vishal and Salma, look forward to my next project when I’ll be using these guys for sure
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
20 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Rowen,
Thank you for your continued support and for sharing this fantastic feedback.
It is great to know that you have consistently had positive experiences with both our products and service. The team is especially pleased to hear that they been helpful throughout your orders.
We truly appreciate your recommendation and look forward to supporting your next project.
Kind Regards,
The Nustone Team.
Spoke to Priscilla
Spoke to priscilla, what a lovely lady, was have problems with my system making payment, she was so very patient despite me wanting to throw my laptop out of the window.
Thank you so very much
1 April 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Richard,
Thank you for your kind review!
We are really pleased to hear that Priscilla was able to help resolve the issue. We understand how frustrating technical problems can be, so it is great to know she made the process easier for you.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Polite professional knowledgeable…
Polite professional knowledgeable helpful.
31 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi James,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Feedback like this motivates us to continue delivering the best for the customers.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Vishal was very helpful for collection…
Vishal was very helpful for collection good prices for Paving
31 March 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Dominik,
Thank you for the 5-Star review!
We are delighted to hear that you are pleased with our products and service. Your comments have been shared with Vishal, and he really appreciated the recognition.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
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