Spoke with Jennifer a few times and found her very professional and helpful. the product i brought on 2 occasions was teak decking and its an excellent product. delivery was very fast and the delivery... See more
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Review summary
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We decided to use Nustone as their website shows great examples and also a colleague recommended them. We went to visit the showroom for ideas. After measuring up at home and making our choice, Prade... See more
Company replied
Honest Review! We brought some sandstone slabs from Nustone, but changed our mind to Porcelain, and these guys were amazing throughout, Vishal in particular was so helpful and couldn't do enough for... See more
Company replied
Harry came highly recommend to me from our carpenter on our new build project in Colchester Essex. After being let down by an alternative company Harry responded very quickly in the months of the heat... See more
Company replied
Company details
- #20 of 24 best companies in Paving materials supplier
- #77 of 100 best companies in Garden
- #52 of 64 best companies in Landscaping Supply Shop
- #17 of 20 best companies in Natural Stone Supplier
- #8 of 8 best companies in Stone supplier
About Nustone Patios Ltd
Written by the company
Visit Our Website
Frequently Asked Questions
Delivery Information
Damages Policy
Contact Us
With over 20 years of experience in supplying high-quality Natural Stone and Porcelain Paving all across the UK, we take pride in offering you the best experience possible so you can rest assured that when you choose Nustone, you’re dealing with professionals.
Start Browsing Today!
FREE* Home Delivery! 🚚
Price Match Promise
We won’t be beaten on price, so if you’ve had a cheaper quote for the same product, we can match it!
If there is anything we can do to help, please don’t hesitate to contact us. We would be happy to hear from you.
📞 01206 700 599
💻 support@nustone.co.uk
🔍 www.nustone.co.uk
Better Patios. Better Prices.
Contact info
Dobbies Lane, Marks Tey, CO6 1EP, Essex, United Kingdom
- 01206 700 599
- support@nustone.co.uk
- nustone.co.uk
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Very impressive online.
Very impressive online.
Lynne Heal in Blaby Leicester.
12 October 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Lynne,
Thank you for the 5-star review!
We are really pleased to hear you were happy with the service provided. It is always rewarding to hear from satisfied customers.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Sandstone mixed sizes
Saw the website and prices were competitive so got a sample sent. Called into yard and ordered 5 crates via Pradeep who was very helpful. Stone arrived as stated and all ok. I would definitely use Nustone again. Thanks for all the help.
30 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Simon,
Thank you for the positive feedback!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Pradeep, comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
White Porcelain at Nustone….
We found Nustone online while looking for white porcelain slabs for our front steps . We popped in to their depot on the A12 to look at the product before placing an order . Harry showed us the product and was then with us every step of the way from sample to order . Nothing was too much trouble and his communication on WhatsApp was brilliant . When we needed a few more slabs to get our steps finished he couldn’t have been more helpful . We will definitely be going back and be recommending Harry at Nustone to our friends . 🌟🌟🌟🌟🌟
2 October 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Vicki,
Thank you for your fantastic review and recommendation!
We are so pleased to hear that Harry was able to provide the service we always aim for. Your kind comments have been shared with him, and he is delighted to know his efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Fantastic ordering and delivery experience.
Had fantastic service from Pradeep in the office at Nustone, who took me through the ordering process, looking at various options available. He was very knowledgeable and liaised with his logistics/delivery team to make sure our wonderful ivory porcelain slabs were delivered when promised, and exactly on time. Great service from Pradeep throughout!
The location of our property is at the end of a small dead end road with limited space to turn around. However, this proved no problem for Ian, the very skilled delivery driver from Nustone, who reversed all the way down to drop our slabs exactly where we needed them. Can’t praise Ian enough - a competent driver and brilliant service.
All in all, a great, professional service, especially from the two guys mentioned - Pradeep and Ian - and I’m more than happy to recommend them and Nustone, for a hassle free experience!
2 October 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi,
Thank you for the recommendation and a lovely review.
We are so pleased to hear you felt supported throughout. Pradeep and Ian were delighted to know that the service made a difference. It is always rewarding to receive such positive feedback from customers.
Good luck with your patio project; we look forward to serving you again in the future!
Kind Regards,
The Nustone Team.
Spoke with Jennifer a few times and…
Spoke with Jennifer a few times and found her very professional and helpful. the product i brought on 2 occasions was teak decking and its an excellent product. delivery was very fast and the delivery drivers were excellent. only gripe was 780.00 GBP for it to be delivered, i found this charge was hidden till the end of the transaction and even then i missed it( my fault) its a shame as its the only thing that lets an excellent company down
30 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi K Adams,
Thanks so much for the review and kind words about Jennifer — we have passed them on to her. We are glad that you are happy with the decking and our delivery service.
We understand your point about the handling charge. The decking boards are sourced and stored in bulk at our warehouse, and each order goes through careful packing and a two-man delivery service.
That said, we know how important transparency is. The handling fee is now displayed both in the cart page and at checkout, but we have taken your feedback on board. We are also in the process of launching a new website very soon where all costs will be even clearer upfront.
We look forward to serving you again.
Kind Regards,
The Nustone Team.
I have been very happy with the service…
I have been very happy with the service by Nustone.
Was lucky to have received a patio seating set of a sofa and two chairs along with a coffee table as a gift.
Unfortunately the glass to the coffee table arrived broken and I was quite happy to replace it myself, but did mention it to Jennifer at Nustone, who has been extremely helpful during the entire ordering process.
However I was absolutely amazed, this morning when the glass for the table arrived THIS morning!!
A very high level of Customer service not experienced before!
Thank you Nustone !
Bravo.
Nadira Kurtha
25 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Nadira,
Congratulations once again on winning the Nustone Grand Giveaway prize! Thank you so much for taking the time to leave such a kind and detailed review.
We always strive to go above and beyond to ensure our customers are completely satisfied, and it brings us tremendous pride to read your feedback. Of course, a special bravo to Jennifer for assisting you throughout the process and sorting out the replacement glass so promptly!
We look forward to continuing to serve you in the future.
Kind Regards,
The Nustone Team.
Good quality tiles with excellent after…
Good quality tiles with excellent after sales support. We had chosen a type of granite tiles that our builder hadn’t used before. All questions on method to lay the tiles, products to use etc were answered patiently and accurately by Harry - the sales rep. I would definitely recommend Nustone
15 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Prashanth,
Thank you for your fantastic review and recommendation!
We are delighted to hear that you are pleased with our products and service. Your kind words have been shared with Harry, and he really appreciated the recognition.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Cheep paving terrible delivery second…
Cheep paving terrible delivery second time now in a row 100% never recommend
24 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Hallum,
Thank you for taking the time to leave a review.
We are glad that we were able to get in touch with you and the order has now been delivered. However, we sincerely apologise for the slight delay and the inconvenience this caused.
We hope the concerns you raised have been fully resolved following our conversation.
Your business means a great deal to us, and we remain committed to continually improving our service. We look forward to your next order.
Kind Regards,
The Nustone Team.
Good products sensibly priced and…
Good products sensibly priced and helpful polite service throughout from Pradeep. Will use again which is the best recommendation I can give.
14 July 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Stephen,
Thank you for the positive feedback!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Pradeep, comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Quality slabs and service
Quality slabs and service. Harry was really helpful and kept me updated with everything from start to finish. Couldn’t have asked for much more
16 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Jack,
Thank you for the positive feedback!
We are so pleased to hear that Harry was able to provide the service we always aim for. Your kind comments have been shared with him, and he is delighted to know his efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Terrible service
Sold paving slabs that wasn’t in stock, delivered 2 weeks after agreed delivery date,
Sent out a lorry without a pallet truck, when having taken the delivery and asked to get a pallet truck was told no won’t help you.
Terrible service avoid
16 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Stephen,
Thank you for taking the time to leave your feedback. We are truly sorry to hear about the frustration caused with the delivery.
While we did our best to arrange the most suitable vehicle for your delivery location, we acknowledge that clearer communication would have helped to better set expectations.
We also sincerely appreciate the opportunity to discuss this with you and, while we regret the inconvenience we did try our best to acknowledge and address the issues you experienced with both the stock and delivery.
Your business means a great deal to us, and we remain committed to continually improving our service. We hope to have the chance to serve you better in the future.
Kind Regards,
The Nustone Team.
Nice kit
Thanks a lot, delivered in time and with care 🌟 Happy with quality and result's 🌟🌟🌟🌟🌟🌟
7 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Jevgenij,
Thank you for the 5-star review!
Ensuring our customers receive top service and reliable products is at the heart of what we do, it is great to know your experience aligned with that.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team
Throughout the process of working…
Throughout the process of working requesting a sample of a particular Patio Granite slab, to actually ordering what I required, was an excellent service given to me by Juliet.
Juliet, was professional, very helpful and informative on the things I would or could require.
I would recommend Nustone for their products and more so for the excellent service I my business received.
I will definitely use Nustone again.
Thankyou
John Pegram
Fish and Bits Aquatics Ltd.
15 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi John,
Thank you for the wonderful feedback and recommendation!
We are glad to hear that Juliet was able to assist you effectively, and she is delighted that her support made a difference.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Great service and price
Harry came highly recommend to me from our carpenter on our new build project in Colchester Essex. After being let down by an alternative company Harry responded very quickly in the months of the heatwave of 2025. Very happy with his work and customer service on both first and second fix we required and was competitive to all other quotes. Thank you Harry Vanessa and Martin
12 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Vanessa,
Thank you for the wonderful feedback!
We are so pleased to hear that Harry was able to provide the service we always aim for. Your kind comments have been shared with him, and he is delighted to know his efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Porcelain slabs arrived undamaged
Porcelain slabs arrived undamaged , no issues laying and look good
11 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Ricky,
Thank you for the 5-star review!
Ensuring our customers receive top service and reliable products is at the heart of what we do, it is great to know your experience aligned with that.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
I received my delivery from Nustone via…
I received my delivery from Nustone via Amazon. The delivery company had damaged both containers of my Titan resin order. Nustone’s support team were amazing. They redelivered & collected the faulty order within 24 hours. I cannot thank them enough. I recommend Nustone completely. Thank you. John Flanagan.
11 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi John,
Thank you for the positive feedback!
We are so pleased to hear that our team was able to resolve the issue quickly and to the satisfaction. Your kind words mean alot, and the team is delighted to know their efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Jennifer was very helpful and clearly…
Jennifer was very helpful and clearly explained things as she took us through the details of the order. She also sorted out our question on availability.
8 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Jonathan,
Thank you for the positive feedback!
We are so pleased to hear that Jennifer was able to assist you so effectively. She is delighted to know her efforts were appreciated.
If you need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Nustone Team.
Excellent customer service
Excellent customer service , especially Jennifer !
1 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Ewa,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Jennifer, comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Nustone support team were a great
Nustone support team were great. In particular Jennifer, who helped with sorting out a secure payment and delivery process. Can’t wait to start the patio!
29 August 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Steven,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Jennifer, comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Great service
Great service, Harry was great from day one kept us informed of our order every step of the way. Very happy with the product and great service .
29 August 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Phil,
Thank you for the 5-star review!
It is wonderful to know that we made a positive impression. Your kind feedback has been shared with Harry, comments like this inspire the team to keep delivering the best service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
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