Amazing! I would have never believed that this would have been so effective. My husband has always suffered with hard skin issues, despite using pumice stones, various electrical devices, foot peels e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a person who suffers from callouses on the bottom of my feet, especially on the big toes which causes me a lot of pain and discomfort, and after having to see a podiatrist once a month for callous... See more
Company replied
Ive always had some rough skin on my feet and being a type 2 diabetic with little mobility due to awaiting knee construction ive always had to rely on my partner to use a cheese grater(as we call it)... See more
Company replied
I have just this minute used my Nuve for the first time ,and my goodness I am shocked at the dust coming away from my ,(what I thought were) soft heels😲🦶🦶👈 I regularly use a battery operate... See more
Company replied
Company details
Written by the company
Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home. Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely. We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort. With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.
100-Day Money Back Guarantee
Completely risk-free. No returns. No hassle.
We proudly stand behind every product we make. If you’re not absolutely in love with your Nuvé experience, you have a full 100 days to request a refund — no questions asked. No returns, no hassle. Just smooth, confident results or your money back.
Contact info
United Kingdom
- help@nuvebrand.com
- nuvebrand.com
4.4
Excellent
700 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m really not happy with the service…
I’m really not happy with the service and the product is not half as good as the hype. I had waited 10 days (overdue) and finally responded to one of the many messages saying if I wanted to collect the item from a local shop. I am physically disabled and the ‘few minutes walk’ doesn’t apply to everyone. Within minutes I was told it was ready to collect and then had another message saying it was going to be delivered. Waited and when it turned up it was just the foot balm I ordered. The foot file and refills went to the shop for collection. Ridiculous! When I finally managed to get my order, the file slipped just slightly and has left a painful bruise. And no I wasn’t heavy handed. I have used another product for years and it never managed to leave a bruise. Given the reviews about the poor customer service I won’t be sending an e-mail. Given they can’t even deliver something in one go on time, I doubt they will do anything anyway.
23 June 2026
Unprompted review
Reply from Nuvé
Hi Marina,
I'm very sorry to hear about your experience. Reading your review, I can completely understand why you're frustrated.
What concerns me most is that you were asked to collect part of your order from a local shop. All of our packages are intended to be delivered directly to the customer's address, so this is unusual and something we'd like to investigate. If you still have the message from the local carrier, we'd appreciate knowing which carrier contacted you so we can look into what happened.
I also wanted to explain that the Hydracare Balm was shipped separately from the device and refills. This isn't normally visible to customers, but gel-based products and electronics must be packaged separately to comply with shipping and customs regulations.
I'm especially sorry to hear about the bruise. That sounds painful, and it's certainly not the experience we want anyone to have with our products.
While it sounds like we've let you down on both shipping and product expectations, your purchase is covered by our 100-day money-back guarantee. If Nuvé Silk Pro isn't right for you, we'll do our best to make things right.
Please email us directly and ask for Emily. I'd like to personally review your case and find a fair resolution for you.
Best regards,
Emily
Watching the videos of this Foot tool…
Watching the videos of this Foot tool seemed too good to be true, but yet I still wanted to try it and was hopeful. Once it arrived, I tried it and was simply amazed. My feet were soft again the calluses on the side of my big toes were gone and soft again. The dryness on the back of my heels were gone This product is truly amazing.
14 June 2026
Unprompted review
Reply from Nuvé
Hi Kelly,
I can completely relate to that feeling of thinking, "This looks too good to be true."
That's why it was such a pleasure to read that Nuvé Silk Pro not only met your expectations but genuinely surprised you with the results. Hearing that those stubborn calluses and dry heels were gone after using it is exactly the kind of feedback we love to receive. 💖
Thank you for taking a chance on us and for sharing your experience. We're so happy that your feet are feeling soft and comfortable again. ✨
Best regards,
Emily
Simple gadget which does what it says…
Simple gadget which does what it says it will do. I am really glad I bought one. My feet definitely look better.
3 April 2026
Unprompted review
Reply from Nuvé
Hi Vikas,
I really enjoyed reading your review.
Sometimes the best products are the ones that simply do what they promise, and I'm so pleased to hear that's been your experience with Nuvé Silk Pro.
Thank you for giving Nuvé a try and for taking the time to share your experience with us.
Best regards,
Emily
Product is exactly as advertised
Product is exactly as advertised. High quality carriage and motor. Holds a charge exceptionally well. Easy to handle and results are excellent!
17 April 2026
Unprompted review
Reply from Nuvé
Hi Kelly,
We're delighted that you've been impressed not only with the results, but also with the quality of the device itself. From the battery life to the ease of use, a lot of thought went into designing Nuvé Silk Pro, so it's especially rewarding to hear those details stood out to you.
Thank you for taking the time to share your experience. We're so happy you're enjoying your Nuvé!
Best regards,
Emily
Goodbye gross feet!
I have had chronically dry, cracked, heels for my entire life. I have tried every lotion, potion, tool, expensive pedicure, you name it and my feet have not stayed soft for more than a day. Nuvé has changed my life…in just a few minutes my feet are completely transformed. They are soft, smooth, and stay that way for well over a week. I’m not longer embarrassed to walk around with sandals on or in bare feet or feel the need to hide my feet any time I need to have my shoes off. Thank you for this amazing product…I can not recommend it highly enough!
21 June 2026
Unprompted review
Reply from Nuvé
Hi Liss,
Stories like yours are exactly why we do what we do.
After struggling with dry, cracked heels for so many years and trying what sounds like just about everything, it must feel incredible to finally find something that actually works.
The smooth feet are wonderful, but getting that confidence back is even better.
Thank you for taking the time to share your experience and for trusting Nuvé. We're so happy to have been part of your transformation.
Best regards,
Emily
Amazing!!!
I have just received my nuve foot file and honestly it's one of the best things I've bought! I checked the trust pilot reviews before purchase as I am always skeptical with product advertisements. However I can confirm with Nuve the amazing reviews are all justified.
The product is in a league of its own, it gets rid of hard skin effortlessly which I have found no other foot file able to do.
Cannot recommend highly enough.
Huge thankyou my feet have been transformed! 😍
21 June 2026
Unprompted review
Reply from Nuvé
Hi Suzanne,
What a lovely review to read!
I completely understand being skeptical, especially with so many products online that promise the world and don't deliver. That's why it means so much to hear that Nuvé Silk Pro lived up to the reviews and exceeded your expectations.
The best part of your review is hearing that your feet have been transformed. That's exactly what we hope for every customer who gives us a try. ✨
Thank you for taking the time to share your experience and for putting your trust in Nuvé. Enjoy those beautifully smooth feet! 😊
Best regards,
Emily
This thing has some grunt!
This thing has some grunt! Most powerful tool I’ve used by far. Not only a great product but the customer service I received when I had an issue surpassed any I’ve ever experienced before. Thank you to the team at Nuvé! I’ll be coming back again and again!
21 June 2026
Unprompted review
Reply from Nuvé
Hi Roper,
Thank you for sharing your experience!
We love hearing from customers who are surprised by just how powerful Nuvé Silk Pro is, and "this thing has some grunt" might be one of my favorite descriptions yet! 💖
I'm especially pleased to hear that our team was able to help when you needed us. Great products are important, but great customer service matters just as much, so your kind words mean a lot.
Thank you for your support and we look forward to serving you again in the future!
Best regards,
Emily
Wish I'd known I was ordering from some…
Wish I'd known I was ordering from some shi* Chinese company before I wasted 45 quid.
Ordered June 10th
Tracking hasnt updated in a week. Was meant to be a gift for someone, based on the (clearly) fake reviews, I assumed it would arrive on time.
More should be done to shut companies like this down.
10 June 2026
Unprompted review
Reply from Nuvé
Hi Charlotte,
We're sorry to hear how disappointed you are.
We understand your frustration, especially if the order was intended as a gift and did not arrive within the timeframe you expected. However, we'd like the opportunity to look into this for you.
Please contact us with your order number so we can review the shipment status and see what may have caused the delay. While shipping delays can occasionally occur once a package is in transit, we always do our best to help and find a fair resolution when issues arise.
We take pride in both our products and our customer service, and we'd welcome the chance to assist you directly.
Best regards,
Emily
10 stars
10 stars
This product is amazing
My feet were rough like super rough and now baby smooth wish I could add the video I took.
Would recommend this to anyone with ears
My husband used it now his feet are super soft too.
If you were thinking about buying use.my review as your sign to buy this.
Don't walk run to get you one
19 June 2026
Unprompted review
Reply from Nuvé
Hi Gia,
Your review genuinely made me laugh!
I love that your husband ended up trying it too, that's usually the true test of whether a product is worth keeping around. 💖
It's wonderful to hear that Nuvé Silk Pro made such a dramatic difference for both of you. We only wish Trustpilot allowed videos because we'd love to see the transformation!
Thank you for taking the time to share your experience and for recommending us so enthusiastically. Reviews like yours mean the world to our small team.
Best regards,
Emily
Updated review: customer service improvement and excellent products
Original review was in relation to customer service which was frankly poor. However, have to say that since I left the review the company couldn't have been more responsive and effective. Provided a discount on the outstanding order (unprompted and off the current order not a future one which is a big plus in my book!) but also reviewed their process, identified an issue and addressed it. The products themselves, I have both the foot and nail files are excellent, both do exactly what you expect, charge quickly and last ages. As I said in a previous review, the products are great and would definitely purchase again now the issues with customer service have been addressed. Top marks for a company that clearly listens to it's customers and produces excellent products that actually work, foot file in particular is salon quality, easy to use and essential for sandal season!
20 June 2026
Unprompted review
Reply from Nuvé
Update:
Hi Lea,
Thank you for your feedback, and we're truly sorry for the frustration and inconvenience you experienced.
After investigating, we discovered there was an issue with our email system that prevented some customers from receiving our replies. While our team had responded, those emails unfortunately weren't delivered. We've now identified the cause, fixed the issue, and put measures in place to ensure this won't happen again.
We're also pleased to see that your order was successfully delivered on 21 June. As a small gesture of apology for the delay and communication issues, we've also arranged a complimentary Nuvé Essentials Bag for you.
We sincerely appreciate your patience and are sorry that your experience didn't reflect the level of service we aim to provide. We hope you'll enjoy your Nuvé Gloss Pro as much as your Silk Pro, and that we'll have the opportunity to restore your confidence in us.
Kind regards,
Emily
****
UPDATE: @Lea
Hi Lea,
I just wanted to follow up on your review.
I've been monitoring your order, and I can see that it was successfully delivered on June 21. I really hope you've had a chance to try your Nuvé Gloss Pro.
I know the delay was frustrating, and I'm sorry your experience started off that way. As promised, we've also issued a 20% goodwill refund, and I hope both the product and our efforts to resolve the situation have helped make up for the inconvenience.
If everything has now been resolved to your satisfaction. If there's anything else I can help with, please don't hesitate to reach out.
Best regards,
Emily
****
Hi Lea,
First, I'd like to apologize for the frustration this delay has caused. While shipping delays are sometimes outside of our control, I know that doesn't make the waiting any less disappointing.
I reviewed your order and can see that it was placed on June 10 and dispatched on June 12. Our estimated delivery timeframe to the UK is 3-7 business days from dispatch, which means we would expect delivery no later than June 23.
Regarding your emails, it was certainly not our intention to ignore you, and I'm sorry if it felt that way. We send order confirmations, shipping confirmations, and delivery updates, but I appreciate your suggestion about more proactive communication and will pass that feedback along to our team.
As a gesture of goodwill, I've issued a 20% refund on your order. If your package has not arrived by June 23, please contact us and I'll personally arrange either a replacement package or a full refund, whichever you prefer.
Most of all, I hope that once your Nuvé Gloss Pro arrives, you'll love it as much as you've loved your Nuvé Silk Pro. While we've fallen short on the shipping experience this time, I hope both our customer service and the product itself will help make up for some of that frustration.
Best regards,
Emily
Worked in one go!
Had really dry cracked heels, one go and my feet are so much smoother! They look as good as going for a pedicure! Can’t believe I haven’t bought one sooner.
19 June 2026
Unprompted review
Reply from Nuvé
Hi Lauren,
There's nothing better than finding a solution that works the very first time! 💖
We're so happy to hear that Nuvé Silk Pro helped transform your dry, cracked heels and left your feet looking and feeling so much better. Hearing that the results reminded you of a fresh pedicure is such a wonderful compliment.
Thank you for giving Nuvé a try and for taking the time to share your experience. We only wish we'd found you sooner! 😊
Best regards,
Emily
Numerous emails with no response…
Numerous emails with no response regarding my order 322933. Company states they responded on “July 16”(?) asking for delivery address confirmation, but no email was in my junk or regular emails. Order was placed on 5/28/26 and promptly charged to my credit card. Order clearly shows delivery address to be delivered to.
So I don’t understand the 3+ week hold up.
Debra Maloney
27 May 2026
Unprompted review
Reply from Nuvé
UPDATE:@Debra
Hi Debra,
Thank you for your patience, and again, I'm sorry for the frustration this delay has caused.
Although we did not receive a response to our previous email requesting address verification, we didn't want to keep you waiting any longer. We've gone ahead and shipped a replacement package and have emailed you the new tracking link so you can follow its progress.
In addition, we've already issued a full refund for your order, so you won't be out of pocket while we work through the delivery issue.
We truly appreciate your patience and understanding, and we hope this helps make up for the inconvenience. If you have any questions or need anything further, please don't hesitate to reach out.
Best regards,
Emily
****************
Hi Debra,
We're truly sorry for the frustration and understand why this situation has been disappointing.
I want to assure you that your emails were not disregarded. We responded to both of your inquiries and reached out to verify the shipping address before sending a replacement. In a previous conversation, we had updated the address on file, and because two different shipping addresses were associated with your account, address verification was required as part of our replacement process to ensure the package was sent to the correct location.
As we did not receive a response to our verification request, we took additional steps to help resolve the issue. We've arranged for a replacement package to be sent to your daughter's address and have also issued a full refund for your purchase, so you have not been charged for an order you did not receive.
We've followed up with you directly by email and included a copy of our previous correspondence for reference. We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve this matter.
Best regards,
Emily
The Nuve Silk Pro… best product ever!
I am very happy with my Nuve Silk Pro. It is the best product I have found to remove the calloused skin off my feet . It is well designed with two cylinder rollers , one is coarse and one is fine. The rollers are easy to exchange and the tool is rechargeable so no cord to deal with while using. My feet have never felt better . I use it every two weeks to keep the skin on my feet soft, callous free and best yet no more painful cracks which I have suffered from for years ! I love this product so much I have bought 3 more to give as gifts . I highly recommend this product. Thank you for making such a quality tool to help me. Keep my feet the best they can be!
Sincerely,
Diana
3 November 2025
Unprompted review
Reply from Nuvé
Hi Diana,
What a joy it was to read your review. 💖
It sounds like you've really put Nuvé Silk Pro through its paces, and we're so happy to hear it has helped you finally get on top of the calluses and painful cracks that had been bothering you for years.
Thank you for making Nuvé Silk Pro a part of your routine and giving them as gifts! That kind of recommendation means more to us than we can say.
Thank you for your thoughtful words and for trusting us with your foot care journey. We’re honored to be a small part of it.
Best regards,
Emily
Worth the hype :)
This is a genuinely great tool! I've had thick calluses on my big toes for years, which got quite sore, as well as cracked heels, and this has sorted them right out. I use it over the bathtub so I can wash the foot dust away afterwards. It's nice to have a problem that can be fixed so easily tbh!
19 June 2026
Unprompted review
Reply from Nuvé
Hi Ren,
Thank you so much for your lovely review. 💖
We're delighted to hear that Nuvé Silk Pro has helped with those stubborn calluses and cracked heels that had been bothering you for so long. ✨ There's something incredibly satisfying about finally finding a simple solution to a problem you've lived with for years!
We also love your bathtub tip, that's a great way to make cleanup quick and easy.
Thank you again for your support and for taking the time to share your experience.
Best regards,
Emily
Top product made mine and my wife feet…
Top product made mine and my wife feet smooth again and got rid of all the working feet we had
18 June 2026
Unprompted review
Reply from Nuvé
Hi Mr Kristian,
We appreciate you taking the time to share this!
There's something special about finding a product that both you and your wife can enjoy, and we're so pleased to hear Nuvé Silk Pro has helped get your feet feeling smooth and comfortable again. ✨
It sounds like your feet have put in plenty of hard work, so it's great to know they're finally getting a little well-deserved care.
Thank you for taking the time to share your experience with us. We truly appreciate your support!
Best regards,
Emily
Feet as smooth as a baby's bum
I absolutely love my nuve silk,it does exactly what it says on the box.Simple and easy to use and keeps my feet in tip top shape. I had seen this advertised and thought lets give it a go,I've been disappointed in the past with foot care but this did not disappoint at all. Extremely easy to use ,if you want to keep your feet silky smooth then do yourself a favor and get one off these .
18 June 2026
Unprompted review
Reply from Nuvé
Hi Katie,
Thank you so much for your wonderful review. 💖
We know how frustrating it can be to try foot care products that don't live up to expectations, so we're happy to hear that the Nuvé Silk Pro was a pleasant surprise. ✨
Thank you for giving us a chance and for sharing your experience with others.
Best regards,
Emily
Proud of my feet again
After I gave birth to my daughter, my feet felt and looked horrible. I felt desperate to have a change. I tried ao many different products that left sharp edges. I saw a video and me tioned it my hibby and he bought it for me as a gift. I remember 2am up with the baby, sneaking in and using it for the first time. Where has this been all my life??? Honestly the best thing I never knew about. Painless, fast and im proud of my feet again. I told everyone at work and is it wierd i want people to look at and touch my feet? OK, maybe a little. But I am so glad to be a new nuve customer.
17 June 2026
Unprompted review
Reply from Nuvé
Hi Jenny,
Thank you so much for sharing your story. 💖
Between caring for a newborn and finding a few moments at 2am to try Nuvé Silk Pro for the first time, we're honored to have played a small part in helping you feel confident again. ✨
The best part of your review wasn't just the smooth feet, it was hearing you say you're proud of them again. That's exactly what we hope for every customer. And no, wanting to show them off after all that isn't weird at all! 😊
Thank you for trusting us, for recommending Nuvé to your coworkers, and for being part of the Nuvé family.
Best regards,
Emily
If you want to wait 1 month, go ahead
I ordered the product on Friday 12th June
No sign of anything,and I live in England .
It's now 19:20 Friday 19th June; still nothing. Do not waste your hard earned cash on a no-show!
Order number is 335225, if you can please do your best. Thank you
Update on Tuesday 23rdJune:- The package arrived on Sunday, but EVRI left it on front doorstep for all to see. I was back from a weekend away on Monday 22nd June, but the package was no longer there.
Seems that someone helped themselves to it. I have 2 bins at the front, and why EVRI didn't place it behind, I can't say.
So, having ordered on Friday 12th June, I am out of pocket with no product. Not great!
It is now Monday 29th June and still no refund nor any products. It appears that Nuvé's tactic is to ignore me, and I might go away.
I am going nowhere.
I shall update later this week.
EVRI eventually delivered the package today, Friday 10th July.
Not a great experience!
12 June 2026
Unprompted review
Reply from Nuvé
UPDATE: @Stephen
Hi Stephen,
I've been keeping an eye on the tracking, and I can see that your package has now arrived in the UK and is moving through the local delivery network. Unfortunately, once a parcel is with the carrier, we're limited in what we can do to speed things up.
What I can do is help make this right. If you'd like, I can send a replacement package right away, and if both eventually arrive, you're welcome to keep them both. If you'd rather not wait any longer, I can also arrange a full refund instead.
Just send me your order number and let me know which option you'd prefer, and I'll take care of it personally.
Kind regards,
Emily
***
Hi Stephen,
We're sorry to hear about your experience and understand how frustrating delivery delays can be.
Please send us your order number, and we'll be happy to look into the status of your shipment. Once we've reviewed the tracking, we'll provide an update and work with you on the best available solution.
We appreciate your patience and look forward to resolving this for you.
Best regards,
Emily
Nuve silk works really well I…
Nuve silk works really well I thoroughly recommend
1 June 2026
Unprompted review
Reply from Nuvé
Hey Linda,
Thank you so much for your lovely feedback. 💖
We're delighted to hear that Nuvé Silk Pro is working so well for you. Knowing you'd happily recommend it to others means a great deal to us. ✨
Thank you again for your support and for taking the time to share your experience.
Best regards,
Emily
Absolutely phenomenal
Absolutely phenomenal ! I purchased 2 other electric foot files previously and they made my feet sore, the files themselves were too fierce and easily ran down and became ineffective.
Nuve is the ONLY brand to purchase. I was sceptical! I have ex professional dancers feet, super hard skin from years of pointe work and would never wear flip flops or sandals. Since using my Nuve
I finally feel confident. It’s honestly life changing for me. The balm is a miracle worker too, non greasy and enhances the softness to amazing effect.
I’ve just purchased top ups of the balm, additional files and a pretty pink bag to keep my no.1 foot saviour in. I will NEVER travel without it 💗
5 June 2026
Unprompted review
Reply from Nuvé
Hi Sally,
Thank you so much for such a heartfelt review. 💖
It means the world to us to hear that Nuvé Silk Pro has helped you feel confident about your feet again. Knowing that you've tried other products without success and that Nuvé Silk Pro has made such a meaningful difference is exactly why we do what we do. ✨
We're also delighted to hear you're enjoying the Hydracare Balm and have stocked up on your favorites. The fact that Nuvé Silk Pro has earned a permanent place in your travel bag is one of the biggest compliments we could receive!
Thank you again for your support and for sharing your story with us. 💗
Best regards,
Emily
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