Nuvé Reviews 

Reply from Nuvé

Jul 6, 2026

Hi Claudia,

Thank you so much for your wonderful review. 💖

We're so happy to hear that your Nuvé has made such a positive difference for both you and your husband. Knowing it's helping keep your heels smooth and making it easier to care for the rough spots on your husband's foot truly means a lot to us.

Thank you for choosing Nuvé and for taking the time to share your experience. We hope it continues to keep your feet feeling smooth and comfortable for a long time to come.

Best regards,

Emily

Reply from Nuvé

Jul 6, 2026

Hi Darryl,

Thank you so much for your kind words. 💖

I'm so glad we were able to get everything sorted out for you. It was a pleasure helping you, and I'm happy we could resolve the issue and arrange your replacement order quickly.

Thank you for your patience and for taking the time to share your experience. Your kind feedback truly means a lot to us.

Best regards,

Emily

Reply from Nuvé

Jul 6, 2026

Hi Kirsty,

Thank you so much for your amazing review. 💖

We're thrilled to hear your Nuvé has been going strong for two years! It's wonderful to know it's become your go-to for keeping your feet smooth and that it's even better than a pedicure.

Thank you for your recommendation and for choosing Nuvé. We hope it continues to serve you well for many years to come.

Best regards,

Emily

Reply from Nuvé

Jul 6, 2026

Hi Rachel,

Thank you so much for your fantastic review. 💖

We're so happy to hear your Nuvé has become your forever foot exfoliator.

Thank you for your recommendation and for choosing Nuvé. We hope it keeps your feet feeling beautifully smooth for years to come.

Best regards,

Emily

Reply from Nuvé

Jul 5, 2026

Hi Mrs Smith,

Thank you so much for your lovely review. 💖

I'm delighted to hear that you're happy with both your Nuvé Silk Pro and the speedy delivery. Knowing the product worked so well for you and that you'd recommend it to others really means a lot to us.

We truly appreciate your support and hope you continue enjoying beautifully smooth feet!

Best regards,

Emily

Reply from Nuvé

Jul 5, 2026

Hi Wendulka,

Thank you for taking the time to share such a thoughtful review. 💖

We designed Nuvé Silk Pro to have the power needed to tackle stubborn hard skin without stalling, so it's wonderful to hear it performed exactly as you hoped. It's always rewarding to know our customers feel they've made a worthwhile purchase.

Thank you again for choosing Nuvé, and we hope it keeps your feet feeling smooth for years to come!

Best regards,

Emily

Reply from Nuvé

Updated Jul 30, 2026

UPDATE:
Hi Sanjeev,

We sincerely apologize for the delivery delay and lack of communication. We identified a technical issue that prevented some of our email replies from reaching customers. This has now been fixed, and steps have been taken to prevent it from happening again.

Your shipping fee was refunded on July 6, and tracking shows your order was delivered on July 10. We have contacted you directly to confirm receipt and offered a complimentary Hydracare Balm as a gesture of goodwill.

Kind regards,

Emily

*****
Hi Sanjeev,

I'm sorry you're disappointed, and I understand how frustrating it is when an order takes longer than expected.

I reviewed your order and can see it was placed on July 1 and dispatched on July 3. Our estimated delivery timeframe begins once the package has been shipped, and your order is currently still in transit.

I also checked our correspondence and can see that when you emailed on July 4 requesting to cancel your order, Genie replied the same day to explain that we were unable to cancel because the package had already been dispatched. I also followed up that day to let you know that I had refunded your shipping fee, although it appears we didn't receive a reply.

While we can't cancel an order once it has shipped, I want to reassure you that your purchase is protected by our 100-day money-back guarantee and 1-year warranty. If, after receiving your Nuvé, you're not completely happy with it, we'll be here to help make it right.

Best regards,

Emily

Reply from Nuvé

Jul 4, 2026

Hi Katherine,

I'm so sorry to hear this has happened, especially after only a few uses.

Thank you for bringing the email issue to our attention. We haven't received the email you mentioned, so we'll be investigating why it wasn't delivered to us.

In the meantime, I've already created a replacement order under your 1-year warranty, and you should have received the order confirmation by email.

Again, I sincerely apologize for both the fault with your Nuvé Silk Pro and the trouble contacting us. If you have any questions or need anything else, please don't hesitate to reach out. We're here to help.

Best regards,

Emily

Reply from Nuvé

Jul 5, 2026

Hi Giulia,

Your review was such a joy to read. 💖

I love that you mentioned the whole experience, not just the product itself. Knowing everything went smoothly from ordering to using your Nuvé Silk Pro means so much to us.

And I couldn't agree more, that little motor really packs a punch! 😊

Thank you for choosing Nuvé and for taking the time to share your experience. We hope it keeps your feet feeling beautifully smooth for a long time to come.

Best regards,

Emily

Reply from Nuvé

Jul 5, 2026

Hi Mary Lou,

We're so happy to hear Nuvé Silk Pro exceeded your expectations!

Seeing such a difference after just two uses is exactly what we hope for, and there's nothing better than knowing your feet are already feeling smooth and soft.

Thank you for giving Nuvé a try and for taking the time to share your experience. We're delighted you've found a product that's earned a permanent place in your routine!

Best regards,

Emily

Reply from Nuvé

Jul 5, 2026

Hi Jane,

Thank you so much for your kind words. 💖

It really means a lot to know that you felt supported throughout your experience with us. We always try to treat our customers with the same care and understanding we'd hope to receive ourselves.

Thank you for taking the time to share your experience. Your feedback means the world to our team.

Best regards,

Emily

Reply from Nuvé

Jul 2, 2026

Hi Annemarie,

I loved reading your review. 💖

It sounds like you had the same question so many people do, "Can it really be that good?" I'm so happy to hear Nuvé Silk Pro exceeded your expectations.

I had to smile when you mentioned trying it just a week after your pedicure and seeing such a difference. Knowing your feet are now soft, smooth, and free of hard skin is exactly the kind of result we hope every customer experiences. ✨

Thank you for taking a chance on Nuvé and for recommending it to others. It really means a lot to our team.

Best regards,

Emily

Reply from Nuvé

Updated Jul 30, 2026

UPDATE:

Hi Ian,

I just wanted to update my response here.

We sincerely apologize for the delivery delay and lack of communication. We identified a technical issue that prevented some of our email replies from reaching customers. This has now been fixed, and steps have been taken to prevent it from happening again.

Regarding your order, tracking shows that both the original order and replacement have now been delivered.

We have contacted you directly to confirm receipt and will also send a complimentary Nuvé Hydracare Balm as an apology for the inconvenience.

Kind regards,
Emily

*****
Hi Ian,

I'm very sorry for the delay and the frustration this has caused.

Your order was placed on June 19 and dispatched on June 22, the next business day. From the dispatch date, our estimated delivery timeframe to the UK is 3-7 business days, so we expected your parcel to arrive between June 30 and July 1.

I can see that your package has arrived in the UK and was handed over to the local carrier, but I completely understand that this doesn't help if it's still not in your hands.

While we can't control delays once a package is with the courier, we can make things right. I've already arranged a replacement package for you and emailed you the new order number. If your original package also arrives, please keep both with our compliments.

I hope this is a fair resolution, but if there's anything more I can do, please reply to my email. I'll do my very best to resolve this for you.

Best regards,

Emily

Reply from Nuvé

Updated Jul 29, 2026

UPDATE

Hi Ruth,

We're truly sorry for everything you've experienced, and we completely understand why you felt so frustrated.

After investigating your case, we discovered that there was an issue with our email system that affected a small number of customers. Although our team had replied, some of those responses were unfortunately never delivered. We know that's incredibly frustrating, especially when you're trying to get help with a faulty product, and we sincerely apologize.

The good news is that we've identified the cause and the issue has now been fully resolved, so customers will no longer experience this problem going forward.

We also arranged a replacement (order 349637), which was delivered on 11 July, and we truly hope you've received it safely.

We're very sorry for the inconvenience and for the impression this left. This was never the level of service we aim to provide, and we appreciate you giving us the opportunity to put things right.

Kind regards,

Emily

****
Hi Ruth,

Thank you for taking the time to leave another review.

I'm truly sorry that your experience has been so frustrating. The last thing we want is for any customer to feel unheard, especially when there's a genuine issue with their Nuvé.

I've just sent you another email with a full update, and we've already arranged a replacement, which will be shipped to the address on the order number provided.

Although your purchase falls outside our 100-day money-back guarantee, it is still covered by our 1-year warranty, and we're more than happy to honor that by replacing your device.

Believe it or not, we actually have two customers named Ruth W. in the UK, each with a different shipping address. Before sending a replacement, we wanted to make absolutely sure it was going to the correct address, which is why we asked for verification. I understand how that could have seemed unnecessary from your perspective, and I'm sorry for the confusion it caused.

We've also included screenshots showing that we replied to your original email and sent a separate follow-up. If those messages never reached you, I completely understand why it felt like no one was responding, and I'm sorry for that.

Our goal isn't to argue about what happened, it's to make things right. I hope the replacement we've arranged shows that we genuinely care about our customers and are committed to resolving this in your favor.

If there's anything else you need, please reply to my email and I'll be happy to help personally.

Best regards,

Emily

Reply from Nuvé

Jul 2, 2026

Hi Alison,

It's so nice to hear that everything went smoothly from start to finish. 💖

We're delighted that your Nuvé Silk Pro arrived quickly and, most importantly, that it's working so well for you. There's nothing better than hearing a customer is happy with both the product and the overall experience.

Thank you for taking the time to share your feedback. We really appreciate your support and hope you continue enjoying your Nuvé!

Best regards,

Emily

Reply from Nuvé

Jul 1, 2026

Hi Briege,

Reading your review made me smile. 💖

I know exactly what you mean, it's easy to be skeptical when you've tried so many products that promise amazing results and don't deliver. I'm so happy Nuvé Silk Pro proved you wrong!

Hearing that your heels felt so soft after just a few minutes is wonderful, and your recommendation to others means more to us than you know.

Thank you for taking a chance on Nuvé and for sharing your experience with us. Enjoy your beautifully smooth feet! ✨

Best regards,

Emily

Reply from Nuvé

Jun 29, 2026

Hi Shannon,

I absolutely loved reading your review. 💖

Hearing that your feet are the softest they've been in 30 years is such an incredible compliment, and exactly what we hope every customer experiences. ✨

I'm also so pleased everything, from ordering to delivery, went smoothly and that Nuvé Silk Pro lived up to your expectations.

Thank you for putting your trust in us and for encouraging others who might still be on the fence. We truly appreciate your support!

Best regards,

Emily

Reply from Nuvé

Jun 27, 2026

Hi Carrie,

Your review truly touched all of us. 💖

Knowing that Nuvé Silk Pro has brought you such relief means more than I can put into words. Hearing that you're more comfortable, the itching has eased, and you're able to walk more normally again is exactly why we do what we do.

Thank you for sharing such a personal part of your journey with us. It means so much that you've placed your trust in Nuvé, and we're incredibly grateful to be part of something that's made a real difference in your daily life.

Wishing you continued comfort, and thank you again for your kind words and support.

Best regards,

Emily

Reply from Nuvé

Jun 27, 2026

Hi Julie,

I'm so sorry to hear your Nuvé Silk Pro stopped working, especially after it had been working so well.

I've checked your account and can see that we did respond to your email. After hearing back from you, we went ahead and processed a replacement under your 1-year warranty, and your replacement order has already been created. You should have received the new order details by email.

We appreciate you bringing this to our attention, and we hope your replacement arrives quickly so you can get back to enjoying your Nuvé Silk Pro.

If there's anything else you need in the meantime, please don't hesitate to reach out.

Best regards,

Emily

Reply from Nuvé

Jun 27, 2026

Hi Lana,

Your review was such a pleasure to read. 💖

It sounds like you've tried just about every foot care solution out there, so knowing that Nuvé Silk Pro stood out from the rest really means a lot to us. Hearing that you saw such great results from the very first use is exactly what we hope for every customer. ✨

Thank you for taking the time to share your experience and for recommending Nuvé to others. We truly appreciate your support!

Best regards,

Emily