Amazing! I would have never believed that this would have been so effective. My husband has always suffered with hard skin issues, despite using pumice stones, various electrical devices, foot peels e... See more
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Reviews shaping this summary
Couldn’t ask for quicker or more responsive customer service. I left a review saying that the nuve hasnt really worked as well as I’d hoped and that I would probably look to return the item and see if... See more
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My husband bought the Nuvé Silk 3 Pro as a present for me and I absolutely love it. The ordering and delivery process is very smooth and easy, and the small form factor, light weight design makes it s... See more
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Your company has excellent customer service. Not only were my queries answered and answered in such a timely manner, the assistance I received to ensure I had troubleshooted my nuve correctly was thor... See more
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Company details
Written by the company
Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home. Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely. We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort. With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.
100-Day Money Back Guarantee
Completely risk-free. No returns. No hassle.
We proudly stand behind every product we make. If you’re not absolutely in love with your Nuvé experience, you have a full 100 days to request a refund — no questions asked. No returns, no hassle. Just smooth, confident results or your money back.
Contact info
United Kingdom
- help@nuvebrand.com
- nuvebrand.com
4.4
Excellent
702 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Communication with Nuvé..
Communication with Nuvé... A Nightmare!
I have just discovered that the order I made from Nuvé Brand is being sent to me from China. Nuvé don't mention that anywhere on their website. Nuvé do not have a customer service department. They just pretend to have one. Nuvé do not communicate directly with their customers. They send out generic messages that are automatically generated (by a computer or Ai?)
I have sent several messages to Nuvè customer services using every single email address that they provide:
help@ contact@ info@
(this review does not allow me to include actual email addresses -sorry)
That was 9 days ago and I still have not received a single reply to any of my messages. The only communication I have received from nuvé brand are generic email messages professing to be from 'Julia' at nuvé customer services. This is a direct screen shot of a message sent to me pretending to be from a representative of nuvé:
On 4 Sep 2026, at 06:42, Julia from Nuvé info@> wrote:
Hey Jonathan,
Thank you so much for trusting us. It really means a lot! 🩷
I started Nuvé to help people feel better than ever before in their own skin. And I’m so excited for you to experience that for yourself.
So let’s stay in touch — follow us on Instagram or Facebook for exclusive tips, insider offers, and first access to new goodies, just for our community.
And if you ever need anything, just hit reply.
We’re always here, happy to help!
Stay smooth,
Julia from Nuvé
... and here's my reply to that message:
"I am so excited for you to experience that for yourself"
It's enough to make me puke Julia.
The tracking information Nuvé provide is of no use what so ever. It may as well not exist. It does not even tell you what country or Town your item is being shipped from, or what town or port it is supposed to be arriving at. From the tracking information provided by Nuvé, I have no idea where my item is, when it will be delivered, or if it will ever be delivered at all.
If potential customers of Nuvé knew any of this before they went ahead and paid for an item, then they would certainly think twice before making a purchase. I for one would never use Nuvé Brand ever again.
yours truly
Jonathan
4 September 2026
Unprompted review
Reply from Nuvé
Hi Jonathan,
Thank you for bringing this to our attention. I completely understand your frustration, particularly after trying several of our email addresses .
We are currently experiencing an issue with some customer emails not reaching our inbox correctly, and our team is actively working to identify and resolve it. I’m genuinely sorry that you were affected by this.
I’ve checked your shipment, and your parcel has now arrived in the UK. As stated on our website, our estimated UK delivery timeframe is 5–9 business days after dispatch.
Given your experience, I don’t want to leave you waiting and wondering. I’m arranging a second package for you at no additional cost, and I’ll include a complimentary Nuvé Hydracare Balm as an apology.
If both parcels arrive, please keep them both with our compliments. There’s no need to return anything.
I’m sorry the communication has let you down, Jonathan. We appreciate you giving us the opportunity to put this right.
Best regards,
Emily
It makes it so easy to keep my feet…
It makes it so easy to keep my feet smooth. I use it at least once a week or once I notice them getting a little rough.
7 September 2026
Unprompted review
Reply from Nuvé
Hi Consuelo,
We love hearing that the Silk 3 Pro has become part of your regular routine! Keeping on top of those little rough patches before they build up makes such a difference.
Thank you for sharing your experience and for choosing Nuvé!
Best regards,
Emily
I LOVE LOVE LOVE it.
I LOVE LOVE LOVE it.
My foot has not been this smooth for years!
A MUST have.
You save so much money not paying for pedicures.
Good battery life, easy to clean.
Customer service is brilliant my order was dispatched, then went missing, customer service was very helpful another one was sent out received quickly.
2 March 2026
Unprompted review
Reply from Nuvé
Hi Annette,
LOVE LOVE LOVE hearing this! 😊 We’re so happy your feet are feeling smoother than they have in years.
Thank you as well for your patience when the original parcel went missing. It means a lot to hear that our team was able to turn the delivery issue around and get your replacement to you quickly.
Thank you for the wonderful review and for choosing Nuvé!
Best regards,
Emily
Finally!
Wow, the particularly troublesome hard skin on my feet is finally under control! The coarse roller made short work of it. Marvellous!
3 September 2026
Unprompted review
Reply from Nuvé
Hi Steve,
Finally indeed! 😊 We’re so happy the Silk 3 Pro has helped you get that stubborn hard skin under control.
It’s great to hear the coarse roller made such quick work of it. Thank you for the 5 stars and for sharing your experience with us!
Best regards,
Emily
Nuvé silk 3 pro
The product originally was fabulous, but after a couple months of use the device just stopped working. I’ve contacted customer services several times without any replies. Awful customer service.
It’s quite expensive to stop working after only a couples months use.
Edit:
I used help@nuvebrand.
Thank you for the speedy reply and it’s now been resolved.
6 September 2026
Unprompted review
Reply from Nuvé
Hi Sadie,
I’m very sorry about this. A Silk 3 Pro should not stop working after only a couple of months, and every purchase is covered by our 1-year warranty, so we’ll be happy to arrange a replacement for you.
I’m also sorry you haven’t received a response to your previous messages. We haven’t been able to locate your emails on our end. Could you please let us know which email address you used to contact us? This will help us trace your messages and investigate why they didn’t reach our inbox.
We appreciate you bringing this to our attention and giving us the opportunity to make this right.
Best regards,
Emily
I don’t normally leaves reviews but I’m…
I don’t normally leaves reviews but I’m really impressed with this! First use I have no hard skin what so ever! Better than pedicures 100%
6 September 2026
Unprompted review
Reply from Nuvé
Hi Amy,
We love hearing that! 😊 Especially knowing you don’t normally leave reviews, it means a lot that you took the time to share your experience.
Seeing such a difference after the very first use is fantastic. Thank you for choosing Nuvé and for the amazing recommendation!
Best regards,
Emily
Fantastic product- husband wears boots…
Fantastic product- husband wears boots for work and had lots of hard skin on heels and toes -mostly all removed in one attempt and now soft and smooth! Best product we’ve tried
1 September 2026
Unprompted review
Reply from Nuvé
Hi Judith,
What a result after just one go! 😊 We’re so happy the Silk 3 Pro tackled all that stubborn hard skin from wearing work boots and left your husband’s feet feeling soft and smooth.
Thank you for calling it the best product you’ve tried. That means a lot to us!
Best regards,
Emily
Absolutely brilliant product
Absolutely brilliant product! Does exactly what it says it will and some. As an endurance athlete footcare is super important and this is perfect for keeping feet happy and healthy.
1 August 2026
Unprompted review
Reply from Nuvé
Hi Carolyn,
Thank you for the fantastic review! We can imagine how important looking after your feet is with all the miles you put them through as an endurance athlete.
We’re so happy the Silk 3 Pro has become part of your foot care routine and is helping keep your feet feeling their best.
Best regards,
Emily
My fist ever ‘beauty’ purchase
So, at 58 and a bloke I have bought my first ‘beauty’ product, although I’ll go with body maintenance device. Arrived quickly and although I was a little sceptical as it felt very lightweight, it’s very effective and in a short time, both my feet feel rejuvenated - including a persistent returning corn that no longer is giving me discomfort. Watching all that skin ‘Parmesan’ falling away was most satisfying and to top it off I washed my feet and in another first of my life, applied moisturiser! I may even switch to the finer roller tomorrow for a final polish and moisturise again!!!
5 September 2026
Unprompted review
Reply from Nuvé
Hi Kirk,
This gave us a good laugh! “Body maintenance device” and skin Parmesan might be our new favourite descriptions. 😊
We’re so glad your first venture into moisturiser and foot care has been such a success with Nuvé . Sounds like the finer roller and another round of moisturiser might be next!
Thank you for the brilliant review and for giving Nuvé a try.
Best regards,
Emily
Not delivered
Not delivered, it’s been 2 weeks, website promised delivery in 5-9 days. Awful service and no response to email. Order 410013
The order number is above in the review.
Please update your website to reflect that postage takes over 2 weeks, it does not take 5-9 days, it’s false and misleading, still waiting after 2 weeks. I would never had ordered if I knew that, would have preferred a refund as wanted it by a particular date and hasn’t been received, but that wasn’t offered.If it turns up while im away it will likely be returned to sender.
25 August 2026
Unprompted review
Reply from Nuvé
UPDATE@Danielle
Hi Danielle,
Thank you for getting back to us with your order information, and I’m very sorry for how long you’ve been waiting.
Your original parcel has arrived in the UK and is expected to be delivered shortly.
However, given the delay, we don’t want to leave you relying solely on the original shipment. To make sure you receive your order, we’re also arranging a second package at no additional cost.
I sincerely apologize for the delay and the difficulty you experienced reaching us. We’ll make sure you receive your Nuvé order.
Best regards,
Emily
***
Hi Danielle,
I’m very sorry you’ve been waiting two weeks for your order and haven’t received a response from us.
Unfortunately, we haven’t been able to locate your previous email in our inbox. Could you please let us know which email address you used to contact us? This will help us investigate why your message didn’t reach our team.
Please also provide your order number, or simply reply to the email we’ve sent you. I’ll personally check the whereabouts of your parcel. If it has gone beyond our 5–9 business day delivery timeframe, we’ll make sure a replacement is arranged for you.
We’re here to help and will make sure this is resolved.
Best regards,
Emily
Wow!
Fantastic product that does exactly what it advertises. My feet are like new! I’ve been looking for a product like this for thirty plus years. Amazing results but gentle on the feet. Congratulations on a fabulous product Nuve!
5 September 2026
Unprompted review
Reply from Nuvé
Hi Carrie,
Thirty-plus years of searching, we’re so happy the Silk 3 Pro was finally the one! 💖 Hearing that your feet feel like new while still finding the device gentle to use is wonderful.
Thank you for the fantastic review and your kind words. They mean a lot to our team!
Best regards,
Emily
Kept seeing this Nuvé on my socials
Kept seeing this on my socials. I walk a LOT so end up with a lot of calluses hard and flaky skin on my feet. This is very addictive, but so satisfying to slough away all of that dead skin. My daughter now wants one! Fabulous customer care too.
4 September 2026
Unprompted review
Reply from Nuvé
Hi Vicky,
We love this! There really is something oddly satisfying about watching all that dry skin disappear. 😊 We’re so glad the Silk 3 Pro has been keeping up with all that walking.
And hearing your daughter now wants one too is the best compliment! Thank you as well for the lovely words about our customer care. We really appreciate it.
Best regards,
Emily
Very impressive!
Very impressive!
I have always looked after my feet, as I am barefoot a lot of the time. I owned a battery operated Scholl, which I thought was good but this is much more powerful thus more effective in a much shorter time. So glad I changed. Definitely recommened. Just wish I could buy just the coarse heads....
4 September 2026
Unprompted review
Reply from Nuvé
Hi Rachael,
Thank you for the fantastic review! We’re so glad you made the switch and are enjoying how quickly and effectively the Silk 3 Pro gets the job done.
And thank you for the feedback about being able to purchase the coarse heads separately. That’s a great suggestion, and we’ll happily pass it along to our team.
Thank you for recommending Nuvé!
Best regards,
Emily
This really works
Saw this advertised on Facebook and having tried most products without success I decided to try it. I have now been using for around 3 months and cannot remember when my feet looked and felt better. Absolutely delighted
3 September 2026
Unprompted review
Reply from Nuvé
Hi Catherine,
Three months in and still delighted, that’s wonderful to hear! We’re so glad you decided to give the Silk 3 Pro a try after other products hadn’t worked for you.
Thank you for sharing your experience and for choosing Nuvé. If you ever need anything, we’re always here to help!
Best regards,
Emily
Great product can’t believe how much I…
Great product can’t believe how much I used to spend on pedicures and this is so quick and easy yet really effective.
28 August 2026
Unprompted review
Reply from Nuvé
Hey Karen,
Thank you so much! We love hearing that the Silk 3 Pro has made such a difference to your routine, and hopefully your wallet too!
Quick, easy and effective is exactly what we want for our customers. Thank you for sharing your experience with us!
Best regards,
Emily
Silk 3 Pro - highly recommended
Using the Silk 3 Pro is so effortless and easy to use, my feet have never been so smooth. It's no longer a chore that you have to fit in to your regime, it just takes minutes, with great results. Highley recommended
27 August 2026
Unprompted review
Reply from Nuvé
Hi Clare,
Thank you for the lovely review! We’re so happy the Silk 3 Pro has made foot care feel less like a chore and more like a quick, easy part of your routine.
We really appreciate the recommendation, and if you ever need anything, we’re always here to help!
Best regards,
Emily
Trying to resolve missing parcel nobody…
Trying to resolve missing parcel nobody is getting back to me. Evri telling me to contact Nuvee.
Update i have now received replacement.
I think product is very good if I had known they use Evri as courier might have asked for another form of delivery.
2 September 2026
Unprompted review
Reply from Nuvé
Hi Belinda,
I’m very sorry you’ve been left waiting for a response, especially after Evri has already advised you to contact us.
Could you please provide your order number and the email address used to place your order? I’ll personally look into the tracking and find out what has happened with your parcel.
Please rest assured that if your package has been significantly delayed or lost in transit, we’ll make sure a replacement is sent. We won’t leave you without the order you paid for.
We’re here to help and will make sure this is resolved.
Best regards,
Emily
Great piece of kit!
This is a great piece of kit that keeps my feet silky smooth in just a few minutes!
5 August 2026
Unprompted review
Reply from Nuvé
Hi,
Thank you so much! We’re really happy to hear the Silk 3 Pro is making it quick and easy to keep your feet beautifully smooth.
We really appreciate you taking the time to share your experience. If you ever need anything, we’re always here to help!
Best regards,
Emily
Long delivery times
Ordered on 22 Aug. Still waiting for delivery. Looks like this is a Chinese based seller and shipping times are very long. Email sent to Nuve days back yet to be answered... In response to Nuve , the email was sent to info at nuvebrand.com
Perhaps the order page could have indicated that this is a Chinese seller so people are aware of the very long delivery times
22 August 2026
Unprompted review
Reply from Nuvé
Hi Kevin,
I’m sorry for the delay and that you haven’t received a response to your email. Unfortunately, we haven’t been able to locate your previous message in our inbox. Could you please let us know which email address you used to contact us? This will help us investigate why some customer emails may not be reaching or appearing in our inbox.
We received your order on August 22 and dispatched it on August 24. Our estimated delivery time to the UK is 5–9 business days after dispatch, and according to the latest tracking, your parcel has now arrived in the UK and is expected to be delivered within the week.
We’ll continue to keep an eye on the delivery and are here to help if you need any further assistance.
Best regards,
Emily
The product itself was great however…
The product itself was great however when attempting to charge for the first time it wouldn’t charge. Sent several emails and no response. Literally used it once and now unable to use. Just want replacement.
Update. Order number is 405560. It was from a different email address however I have sent several emails to 3 different email addresses - help@, support@ and info@. No response or acknowledgement to ether.
29 August 2026
Unprompted review
Reply from Nuvé
UPDATE@Sarah
Hi Sarah,
Thank you for coming back with your order number and the email addresses you used to contact us. This information has been very helpful, and we’re now working to identify and fix the issue so customer emails are received correctly going forward.
We’ve arranged a replacement for order #405560, and your new replacement order is #4171**. We’ve also included a complimentary Nuvé Hydracare Balm as a small gesture for the inconvenience and frustration you experienced trying to reach us.
I’m truly sorry that the communication let you down. I hope the replacement and complimentary balm help make up for the experience, and we appreciate the opportunity to put things right.
Best regards,
Emily
**
Hi Sarah,
I’m very sorry about the lack of response to your emails. It appears we did not receive them on our end, and we’re currently working to trace what happened so we can prevent this from happening again.
Could you please provide your order number? I’ll personally look into this for you and make sure a replacement is arranged so you can get back to enjoying your Silk 3 Pro.
Again, I’m sorry for the inconvenience, Sarah. We’ll make sure you’re taken care of.
Best regards,
Emily
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