Product arrived timely and honestly it was sooner then expected Let’s talk about the actual product though… I was skeptical and had low expectations. Oh my goodness did this do everything and more... See more
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Review summary
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What people talk about most
Based on these reviews
I do not get pedicures at salons because sometimes I honestly see them dragging out a cheese grater. I am diabetic and afraid to mess too much with my feet but of course I need a pedicure. The Nueve... See more
Company replied
I absolute love the Silk Pro 3! The Hydracare balm is perfect to put on after filing, and not at all too oily! I typically do my routine at night and see results in the morning. My dry feet have alway... See more
Company replied
I purchased the Nuve silk 3 pro in January but had an issue with the appliance in April. After contacting the company and send a photo and video they quickly and efficiently supplied a new replacemen... See more
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Company details
Written by the company
Nuvé is on a mission to help women feel better than ever in their own skin. We create premium, clinically proven foot care solutions that deliver salon-quality results from the comfort of your home. Our hero product, the Silk 3 Pro, is a next-generation electronic callus remover designed to instantly smooth rough skin and restore confidence with every use. Paired with Silk Refills and our deeply nourishing Hydracare Balm, it transforms the way you care for your feet — effortlessly, effectively, and safely. We believe great results shouldn’t require costly salon visits or harsh manual tools. That’s why every Nuvé product is built for ease of use, visible results, and long-lasting comfort. With over 150,000 happy customers and a 100-Day Money Back Guarantee, we stand by our promise of smoother, healthier skin — or your money back.
100-Day Money Back Guarantee
Completely risk-free. No returns. No hassle.
We proudly stand behind every product we make. If you’re not absolutely in love with your Nuvé experience, you have a full 100 days to request a refund — no questions asked. No returns, no hassle. Just smooth, confident results or your money back.
Contact info
United Kingdom
- help@nuvebrand.com
- nuvebrand.com
4.5
Excellent
426 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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This is an awesome product it works…
This is an awesome product it works just as advertised. Love it
6 January 2026
Unprompted review
Reply from Nuvé
Hey Connie,
Thank you for taking the time to share your feedback. We are so glad to know you are enjoying your Nuve and that it has met your expectations.
We truly appreciate your support. If you ever need assistance or have any questions, please feel free to reach out.
Best regards,
Emily
Awesome product give it ago you won't be disappointed 💯
Awesome product I've used other's over the year's and this is by far the best ever so easy to use and rechargeable and has a lot of power where as other's if you put to much pressure on them they stop not this one the Nevue 3 Silk Pro if I could give more than 5 stars I would what a great Christmas present which will get plenty of use well done guy's great product 💯
26 December 2025
Unprompted review
Reply from Nuvé
Hey Pablo,
Thank you so much for such an amazing review. We’re absolutely thrilled to hear you’re loving the Nuvé Silk 3 Pro and that it’s standing out compared to others you’ve tried over the years.
It’s great to know you’re enjoying the power, ease of use, and rechargeable design, and even better that it made a great Christmas gift that’s getting plenty of use. Your kind words and enthusiasm really mean a lot to our team.
Thanks again for the support, and if you ever need anything at all, please don’t hesitate to reach out.
Best regards,
Emily
Product Is / Does Exactly As Advertised
the delivery was timely.
the packaging was minimal and in tact.
the product worked and charged properly.
the results were exactly what was expected from this company's media marketing.
i waited a few months to review and i am very happy with the results and quality of the product.
it does exactly what they say it does.
2 October 2025
Unprompted review
Reply from Nuvé
Hey Stephanie,
Thank you so much for taking the time to leave such a thoughtful review. We really appreciate you waiting and sharing your experience after using the product for a few months.
It’s great to hear that everything met your expectations, from delivery and packaging through to performance and results. Knowing that the product does exactly what it’s advertised to do means a lot to us.
Thank you again for your support, and if you ever need anything at all, please don’t hesitate to reach out.
Best regards,
Emily
I bought this product in September 2025…
I bought this product in September 2025 used it once and it stopped working so I contacted them and told them this they after sending them proof video of item not working sent me a replacement. Once received after a few weeks the item again has a red light and doesn’t even work. I contacted Emily just now and I want my money back because all I can see is faulty goods. They are expensive then they don’t work what is the point. Please don’t buy this item. Akidat Gazali UK
1 January 2026
Unprompted review
Reply from Nuvé
Hi Akidat,
We’re truly sorry for the repeated issues and the frustration this has caused. This is not the experience we want for our customers, especially after already sending a replacement.
To make this right, we have already processed a full refund for your order, and in addition, we are also sending one final replacement at no cost as a goodwill gesture. The unit will be fully checked before dispatch, and we sincerely hope this one works perfectly for you.
Thank you for your patience and for giving us the opportunity to resolve this. We genuinely appreciate your feedback and hope we can restore your confidence in us.
Best regards,
Emily
Amazing product, poor customer service
An absolutely fantastic product! It has totally transformed the appearance and comfort of my feet. Genuine feedback. However, I am very disappointed with the customer service I have received just recently. I contacted Nuve a few weeks ago and asked if it was possible to buy a replacement charger as I’ve misplaced it. It is, so I purchased one and received an email to say this had been shipped on the 23rd of December. When the package arrived, Nuve had made a mistake and sent me a hydration stick rather than a charger. The initial business chat on messenger was very friendly and helpful, but then no further contact despite me chasing them up several times by email and again on messenger. Meanwhile, I am unable to use my exfoliator and I’m beginning to suffer again! I am beginning to wonder whether this company is as reliable as the wonderful product it sells. Certainly, it’s customer service is disappointing at this point. If you are listening, Nuve, I would very much appreciate a response. and for this to be rectified as soon as possible. I will happily come back and update my review if so.
23 December 2025
Unprompted review
Reply from Nuvé
Hey Anna,
Thank you so much for the kind words about the Nuvé Silk 3 Pro, and I am truly sorry for the frustration this situation has caused.
We absolutely want to fix this for you as quickly as possible. If you could please reply with your order number and the email address used for the purchase, we will look into this immediately and make sure the correct charger is sent out to you without further delay.
Best regards,
Emily
Fabulous product
Fabulous product. Had for a couple of years now. Just ordered replacement heads. This product is phenomenal
30 December 2025
Unprompted review
Reply from Nuvé
Hey Kim,
Thank you so much for taking the time to leave such a lovely review. We’re absolutely thrilled to hear that you’ve been using your Nuvé for a couple of years and that it’s still going strong. That really means a lot to us.
It’s great to know you’re happy with the replacement heads and that the product has made such a difference for you. That’s exactly what we aim for.
We truly appreciate your continued support, and if you ever need anything at all, please don’t hesitate to reach out.
Best regards,
Emily
Got the pedi roller for an xmasa gift…
Got the pedi roller for an xmas gift ...absolutely love it does what it says. I've hard skin on my feet and omg itd gone after the first use...so impressed ..definitely recommend...now have soft feet...thanknyou
28 December 2025
Unprompted review
Reply from Nuvé
Hey Maxine,
Thank you so much for such a lovely review. We’re absolutely thrilled to hear how much you’re loving the pedi roller and that it worked so well for you after just one use.
Hard skin can be so stubborn, so hearing that your feet are now soft and smooth is exactly the kind of result we designed it for. We really appreciate the recommendation and your kind words.
If you ever need anything at all, please don’t hesitate to reach out.
Have a happy New Year!
Best regards,
Emily
Arrived very late
Ordered 13th December. Immediately into up selling me. Emailed again saying delayed but discount if I buy more. Tracking update received, product coming from China and won't arrive until approx 29th December. Arrived today. Was meant to be a Christmas gift. Will almost certainly not order any replacement parts given the experience so far. Would not have ordered if website had been clear on delivery timescales.
28 December 2025
Unprompted review
Reply from Nuvé
Hi James,
Thank you for taking the time to share your experience. I’m really sorry for the frustration this caused, especially as the order was intended as a Christmas gift.
Your order was placed on December 13. As noted on our website, orders can take up to 3 business days to process before shipment, followed by an estimated 7 business days for delivery to the UK. I can see that your parcel was delivered on December 28. That said, we understand how disappointing it is when timing doesn’t line up with your expectations, particularly during the holiday period.
I’d like the opportunity to make this right and improve your experience with Nuvé. I’ll be reaching out to you directly so we can discuss how we can do better for you.
Best regards,
Emily
Update: False delivery and customer service info
UPDATE: Customer service replied to my review and responded within hours. As per their response, I received a full refund minus shipping costs and the money was in my account in less than 24 hrs. Thank you.
Product was ordered Dec 4 as a Christmas gift. It did not arrive until Dec 27. I don't care how good a product is but if I can't get prompt delivery, I will never purchase from this company again. Delivery updates they give you are false. They sent me notice telling that an attempt to deliver was made on Dec 23. I was home all that day plus it was delivered via USPS and left in my mailbox. BAD CUSTOMER SERVICE!!!
26 December 2025
Unprompted review
Reply from Nuvé
Hi Joe,
Thank you for taking the time to share your experience. I’m truly sorry for the frustration caused by the delayed delivery and the confusing tracking updates, especially since this was meant to be a Christmas gift.
We did reach out to USPS regarding your shipment and were informed that severe winter weather across parts of the Midwest and Northeast significantly impacted mail processing, transportation, and delivery during that period. While we always do our best to get orders to our customers as quickly as possible, customs clearance and carrier delays are unfortunately outside of our direct control.
As requested in your email to us, we issued a full refund for your order, and there was no need to return your Nuvé Silk 3 Pro. We hope you still find it useful despite the delivery experience.
I sincerely apologize for the inconvenience and disappointment this caused. Your feedback is taken seriously, and we are continuously working to improve both our communication and delivery experience for our customers.
Kind regards,
Emily
I ordered this in plenty of time for…
I ordered this in plenty of time for Christmas and it was delayed (now up until the 3rd Jan) In the meantime I had to pay for a replacement present just to make up for the fact I had nothing to give. They have already been offering new discounts for other products despite the fact I haven't received the original order. Please avoid
16 December 2025
Unprompted review
Reply from Nuvé
Hi Craig,
Thank you for sharing your experience, and I’m truly sorry for the disappointment this caused, especially around the holidays.
To provide some clarity, we received your order on December 17th. As stated on our website, orders require 3–7 business days for processing before dispatch, followed by an estimated 3–7 business days for delivery to the UK. Based on these timelines, delivery was expected to fall after Christmas, and we’re sorry if this was not made clear enough at checkout.
We completely understand how stressful it is to be left without a gift and have to arrange a replacement at the last minute. That’s never the experience we want for our customers. Promotional offers running on our site are separate from individual order timelines, but we understand how this may have added to the frustration while waiting for your original order.
We don’t want this to be a negative lasting experience, and we’re more than willing to work with you on a resolution that feels fair to you. Please reach out to us directly and let us know how you’d like to proceed, and we’ll do our best to make things right.
Kind regards,
Emily
No Christmas gift for Johnny
At the time of ordering the Nuve Silk 3 Pro, it was supposed to arrive by Christmas Eve. It did not arrive. It is now giving an estimated arrival of Dec 30 - Jan 3. This was supposed to be a gift for a relative visiting from out-of-state. If it ever does end up arriving, we will have to pay for it to ship to their home now. Very disappointing and misleading.
27 December 2025
Unprompted review
Reply from Nuvé
Hi Lavender,
I’m really sorry to hear about this experience. I completely understand how disappointing it is when a gift meant for Christmas doesn’t arrive on time, especially when it was for a visiting relative.
We’d really like the opportunity to look into this for you and make things right. Could you please share your order number and the email address used at checkout? Once we have those details, we’ll check the status of your order right away and work with you on the best possible solution.
Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Kind regards,
Emily
The product is amazing
The product is amazing the best hard skin removal of the heels. I've tried many over the years & this is the best.
The roll on balm is great too.
20 October 2025
Unprompted review
Reply from Nuvé
Hey Amanda,
Thank you so much for taking the time to leave this lovely review! We’re thrilled to hear that your Nuvé Silk 3 Pro is giving you such amazing results and that you’re enjoying the Hydracare Balm too.
It’s wonderful to know it’s making a real difference for your heels—that’s exactly what we aim for! 💖
We really appreciate your support, and if you ever need anything, please don’t hesitate to reach out.
Best regards,
Emily
made my foot calluses disappear & my…
made my foot calluses disappear & my skin as soft as a baby's bum. Good purchase!
23 December 2025
Unprompted review
Reply from Nuvé
Hey Paula,
Thank you so much for taking the time to share this. We’re so happy to hear the Silk 3 Pro worked so well for you and gave such great results.
That smooth, soft skin feeling is exactly what we love hearing about. If you ever need anything at all, we’re always here to help.
Best regards,
Emily
I did previously leave a bad review…
I did previously leave a bad review because I was one of the unlucky few who ordered for Christmas but ended up getting delayed from their overseas supplier. Their customer service has redeemed them through as you will see on many reviews they have done their best to remedy any issues regarding this, cementing their promise of money back guarantee.
9 December 2025
Unprompted review
Reply from Nuvé
Hey Ryan,
Thank you so much for taking the time to share this follow-up! We really appreciate your kind words and are so glad to hear that our team was able to turn your experience around. It means a lot to know our efforts to make things right have been noticed.
We hope you enjoy your Nuvé products, and as always, we’re here if you ever need anything.
Best regards,
Emily
Good product and easy to use
Good product and easy to use. Packaging is pretty but the delivery is terrible. I bought them for Christmas gifting and they arrived in bad condition. not suitable for gifts
22 December 2025
Unprompted review
Reply from Nuvé
Hey A,
Thank you for taking the time to share your feedback, and we’re glad to hear you're happy with the Nuvé Silk 3 Pro and its packaging.
I’m really sorry about the delivery condition, especially as these were meant to be Christmas gifts. Shipping has been particularly challenging this time of year, and while some parts of the delivery process are unfortunately outside our direct control, we completely understand that this still impacts your overall experience.
What we can do is make this right for you. Please reach out with your order number and the email address used at checkout so we can look into this and help resolve it for you as quickly as possible.
Best regards,
Emily
Unfortunately one of the many who…
Unfortunately one of the many who ordered this early Dec. (11th for me) and look like we won't be receiving until after Christmas, after being promised at checkout it would be delivered by then. Very deceptive and likely will lead to just returning it
Update 12/26/25 - Arrived Today
23 December 2025
Unprompted review
Reply from Nuvé
UPDATE:
Thank you for the update, and I’m really sorry for the delay and the frustration this caused.
We appreciate you letting us know your order has now arrived. Unfortunately, winter weather across parts of the Midwestern and Northeastern U.S. has been impacting courier processing and deliveries, which led to delays outside our control. That said, we understand how disappointing this was, especially when ordering for Christmas.
We’re glad your parcel has arrived, even if later than planned. As a thank you for your patience, we’d love to send you a Nuvé Hydracare Balm to complete your set. I’ll be reaching out to you by email to arrange this.
Thank you again for your understanding.
Best Regards,
Emily
****
Hey HIV,
I’m very sorry for the frustration and disappointment this has caused. It’s never our intention to mislead our customers, and we completely understand how disappointing it is when a Christmas order doesn’t arrive on time.
Shipping has been particularly challenging this season, and unfortunately, some parts of the delivery process are beyond our control. That said, we want to make this right for you. Please reach out with your order number and the email address used at checkout so we can review your order and assist you as quickly as possible.
Best regards,
Emily
Company Doesn't Adhere to Own Shipping Standard
Updated to add: Nuve gets top marks for customer service based on my experience with them - they were very responsive and resolved my issue to my complete satisfaction. I can't speak to the product itself, but the way a company handles matters when things go wrong counts for alot in my book. Thank you for resolving this for me.
I purchased a Nuve Silk 3 Pro + replacement accessories on December 3 and it has now been 20 days with no delivery! It took 10 days for my order just to leave their Chinese facility (this was a surprise to me, which suggests these things are massively over priced) which is contrary to what the website says of its shipping standard (i.e. most orders ship within 24h but it may take up to 3 business days). Very disappointing when you as a consumer do everything you can do to ensure you receive it in time for gift giving - had to find a different gift to give which I was thrilled about. This whole interaction has soured my impression of this company and I don't even want this order any more.
My advice: go to the drug store and purchase a Dr. Scholl's Electronic Foot File for under $20.
22 December 2025
Unprompted review
Reply from Nuvé
Hi Natalie,
I’m very sorry for the frustration and disappointment, especially as this was intended as a gift. Shipping has been particularly challenging this time of year, and while we do our best to meet the standards listed on our website, some aspects of international delivery are unfortunately outside our control.
Your order has arrived in Burnaby, BC, and we’ve refunded your payment in full. Once it arrives, you’re welcome to keep it if you wish. While we can’t undo the inconvenience caused, we always aim to make things right for our customers and we appreciate you sharing your experience.
Thank you for your feedback — it helps us improve.
Sincerely,
Emily
Really wanted one of these for Xmas and…
Really wanted one of these for Xmas and thanks to your misleading info it won’t be here in time. Terrible service.
23 December 2025
Unprompted review
Reply from Nuvé
Hey Sarah,
Hi Sarah,
I’m really sorry for the disappointment, especially with this being something you wanted for Christmas. I understand how frustrating that feels.
If you can share your order number and the email address used at checkout, we’d like to look into this for you and see how we can make this right.
Best regards,
Emily
Not time i need for Xmas and can't even reach anyone crap company won't return calls
Still haven't received and it's a Xmas gift
17 December 2025
Unprompted review
Reply from Nuvé
Hi Janet,
I’m really sorry for the frustration and for the timing, especially with this being a Christmas gift. That’s not the experience we want for anyone.
Please reach out to us directly with your order number and the email used at checkout so we can look into this immediately and make it right for you.
Thank you for bringing this to our attention.
Best regards,
Emily
Silk 3 Pro
I am using the Silk 3 Pro it works brilliantly and so easy to use saves a lot of money and time. No need to vist the podastrist excellent product in the market.
15 December 2025
Unprompted review
Reply from Nuvé
Hey Rambo,
Thank you so much for taking the time to leave this review. We are thrilled to hear you are enjoying the Silk 3 Pro and finding it easy to use.
Saving time and avoiding podiatrist visits while still getting great results is exactly what we aim for, so it is wonderful to hear it is working so well for you.
We really appreciate your support, and if you ever need anything, please feel free to reach out.
Best regards,
Emily
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