I'm extremely please with the knowledge and service I got from the sales representative, I have to say the activation was simple and she was patient, but did misinform me about my dashboard plan, I di... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent choice of various APMS, low fees, efficient and fast support team, always available. Working with Nuvei makes processing easy as you get in one place a cashier and the payment methods requir... See more
Company replied
The attention I received was excellent. The challenge I faced was obviously not a challenge, at all, for Nuvei or its employee. And yet, I can say, the solution was conveyed in a professional and non... See more
Company replied
Nuvei is great company for mid to big businesses. Our companie is working with them for over a half a decade now and we are very happy to have this relationship growing every year. I would recommend t... See more
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Company details
Written by the company
Nuvei is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in over 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
Contact info
1100 Boulevard René-Lévesque W., H3B 4N4, Montreal, Canada
- wecare@nuvei.com
- nuvei.com
3.8
Great
823 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Nuvei
Bonjour Helene,
Merci beaucoup pour votre avis ! Nous sommes ravis que nos explications aient été claires et utiles. Si vous avez d’autres questions ou besoin d’assistance, n’hésitez pas à nous contacter. Nous sommes toujours là pour vous aider.
Cordialement,
Emma.
Good customer service experience so…
Good customer service experience so far; fast friendly and good rates. Have not had a chance to do many transactions yet, but the service is good.
17 December 2025
Reply from Nuvei
Hi David,
Thank you for taking the time to share your experience! We’re thrilled to hear that you’ve found our service fast, friendly, and competitively priced. It’s great to know we’ve made a positive first impression, and we look forward to supporting you with more transactions in the future.
If you ever have questions or need assistance, our team is always here to help. Thanks again for choosing us!
Best Regards,
Emma.
Reply from Nuvei
Hi Baldev,
Thank you for sharing your feedback and for this 5-star review! We’re glad to hear everything is good. If there’s anything we can do to make your experience even better, please don’t hesitate to let us know.
Best Regards,
Emma.
Not a Partner You Can Trust
This company will take advantage of you the moment they see an opportunity. They’re fine as a short-term option if you have no alternatives, but they will not support you as your business grows. As we scaled, they began demanding unjustified higher deposits and increasing fees without basis. During our peak season, they attempted to hold funds that would have reduced our cash flow by 15%, citing “increased risk” — despite us processing over $3M monthly with only a couple of chargebacks.
When we challenged their decision, they refused to reconsider. It wasn’t until we moved to another processor, stopped all processing with them, and threatened legal action to recover our funds that they finally admitted their mistake and returned the money. By then, the damage was already done.
Their technology is also outdated and inferior compared to other providers.
You can work with them, but they are not a trustworthy long-term partner. Seek other options as early as possible.
10 December 2024
Unprompted review
Reply from Nuvei
Hi Fred,
Thank you for sharing your experience. We’re truly sorry to hear that we fell short of your expectations and that our actions impacted your business during such an important time.
We appreciate your feedback on our technology and are committed to ongoing improvements. While rate adjustments and risk-based decisions are standard across the industry, we understand how these changes can affect your operations.
We’d like the opportunity to review your account in detail and learn how we could have better supported you. Please reach out to us at wecare@nuvei.com with your account details.
Your insights are invaluable in helping us improve and deliver a better experience for all our partners.
Best Regards,
Emma.
representative was polite & very…
representative was polite & very efficient..job well done
22 November 2025
Reply from Nuvei
Hi Don,
Thank you for your wonderful review! We’re thrilled to hear that our representative was polite and efficient, and that the job met your expectations. Your feedback means a lot to us and helps us continue delivering great service. If you ever need assistance again, we’re here for you!
Best Regards,
Emma.
Hidden charges
I used Nuvei for 1 month. They have hidden charges and my bill was twice more than moneris for the same amount. Wireless data 239$, Data sécurity 39.95/3 months are some of the hidden charges. 100$ when you start with them. None of this was said to me. I'm very deceive.
30 November 2025
Unprompted review
Reply from Nuvei
Hi Ghislaine,
Thank you for sharing your feedback. I’m truly sorry to hear about your experience and understand how unexpected charges can be frustrating. Transparency is a priority for us, and we regret that these fees were not clearly communicated upfront.
I’m glad our team was able to assist you and address your concerns. Your feedback is invaluable in helping us improve our processes and ensure a better experience for all our customers.
If you need any further assistance, please don’t hesitate to reach out to us at wecare@nuvei.com or by phone. We’re here to help.
Best Regards,
Emma.
100% do not recommend.
100% do not recommend.
We just opened a private nordic spa business. We had 10k$ sales in the first 48h. They froze the account and kept the money. So now we have to provide a service for clients for which we dont even know if we will get paid. When we reach out, they say they dont need to provide a reason and that the money will be kept for at least 6 months. And then what? Well we cant get an answer from them!
Great service right? Save yourselves the trouble we are going through, pick another company.
1 December 2025
Unprompted review
Reply from Nuvei
Hi Scott,
Thank you for sharing your experience. We understand how concerning it must feel to have your funds held, especially when you’re working hard to deliver services to your clients.
Please note that account reviews and fund holds are never intended to disrupt your business; they are part of compliance measures required by financial regulations to ensure security and prevent fraud.
That said, we absolutely want to help clarify the situation and provide you with a clear timeline. Could you please reach out to wecare@nuvei.com with your account details? Our team will review your case.
Your feedback is important to us, and we appreciate you bringing this to our attention. We’re committed to improving communication and transparency for all our merchants.
Best Regards,
Natalie.
Do NOT sign anything with this company
I had for about a year after a rocky start with alot of errors and being misinformed of fees. I cancelled and then found out a year later I was charged monthly fees of varying amounts. This was billed under "merchant fees" not the names "paya" or "nuvei" and not picked up by my bookkeeper. When I called they said they never received the paperwork to cancel and that when I signed the documents (15 pages) when opening account it stated that nuvei can charge any fees they want without notice. And they did! Beware as there are much better and less "scam" merchant services out there.
2 September 2025
Unprompted review
Reply from Nuvei
Hi,
Thank you for sharing your experience with us. I'm truly sorry to hear about the confusion and frustration you encountered regarding fees and the cancellation process.
We take concerns like yours very seriously and would like the opportunity to review your account in detail to understand what happened and resolve this for you. Please reach out to us directly at wecare@nuvei.com with your account details so we can assist you promptly.
We appreciate you bringing this to our attention and hope to make things right.
Best Regards,
Natalie.
Reply from Nuvei
Hi William,
Thank you for sharing your feedback! We’re thrilled to hear that your experience was quick, easy, and efficient. Providing a smooth process is always our goal, and it’s great to know we delivered. Thank you for choosing Nuvei :)
Best Regards,
Emma.
Reply from Nuvei
Hi ,
Thank you so much for your 5-star review :) We really appreciate you taking the time to share you feedback and look forward to assisting you again in the future !
Best Regards,
Emma.
Excellent Customer Service
I have already submitted a survey for this event. The young man I spoke to was very helpful and my issue was solved. He was very pleasant; he answered my questions and provided me with steps on how to access my account and look for the items that I was inquiring about.
6 November 2025
Reply from Nuvei
Hi,
Thank you so much for sharing your experience! We’re thrilled to hear that our team member was able to assist you and provide clear steps to access your account and find the items you were looking for.
Your feedback means a lot to us, and we’ll make sure to share your kind words with him. If you need any further assistance, please don’t hesitate to reach out-we’re always happy to help!
Best Regards,
Natalie.
after so many issues and double
after so many issues and double
charges i’m moving on, don’t recommend at all, almost feels fraudulent, has cost me money and reputation, loss of customers. back to stripe payments it is
1 August 2025
Unprompted review
Reply from Nuvei
Hi Glen,
Thank you for taking the time to share your experience. I'm truly sorry to hear about the issues you've faced and the impact on your business and reputation-that’s absolutely not the experience we aim to deliver.
I understand how frustrating this must have been, and we take your concerns very seriously. If you're open to it, we’d appreciate the opportunity to investigate what went wrong and see how we can make things right.
Please reach out to us directly at wecare@nuvei.com with the details of what happened. We value your feedback and will use it to improve our systems and support. Wishing you all the best and your continued success.
Best Regards,
Natalie.
I just got the money into my bank…
I just got the money into my bank account today from 3 days ago transaction
5 November 2025
Reply from Nuvei
Hi Kin,
Thank you for sharing your experience! We're glad to hear the funds from your transaction arrived in your bank account. I apologize for any inconvenience caused by the funding delay.
If you ever have questions or need support in the future, we're here to help. Thanks again for taking the time to leave a review!
Best Regards,
Emma.
The install was simple
The install was simple. The application was very quick with friendly service.
The heldheld unit is nice and easy to use. All in all a very good experience.
25 October 2025
Reply from Nuvei
Hi Nichol,
We're happy to hear the install and application process went smoothly and that our team made it a positive experience for you. It’s also great to know you’re enjoying the handheld unit - ease of use is a big win!
We appreciate you taking the time to share your feedback. If you ever need anything, we’re just a message or phone call away!
Best Regards,
Emma.
You can't get any better service than that.
We sent an email on a Friday evening after business hours of an issue. It was urgent, so the email was good to make sure Nuvei was aware and we didn't forget the details. By Monday morning everything was resolved before we even opened for business. You can't get any better service than that.
27 October 2025
Reply from Nuvei
Hi there,
Wow-thank you for the awesome feedback! We’re so glad to hear that your issue was taken care of quickly and smoothly, even before your business opened on Monday. That’s exactly the kind of service we aim for, and it’s great to know we hit the mark. Thanks again for taking the time to share your experience-we really appreciate it!
Best Regards,
Emma.
Nuvei is a good company I been with…
Nuvei is a good company I been with them over 8-9 years and i can say that they have done me right. They may not be perfect but they are fair.
I am not the easiest person to please either i guess what i mean to say is, if i complain, when they screw up, they'll hear from me, but it's my right. I given them alot of business over the years and i know they appreciate it.
28 July 2025
Reply from Nuvei
Hi RG,
Thank you so much for your thoughtful review and for being with Nuvei for over 8 years-that kind of loyalty means a lot to us. We’re glad to hear that you’ve found us to be fair and responsive, even when things don’t go perfectly.
Your feedback-both the praise and the constructive criticism-helps us grow and continue improving. We truly value the trust you’ve placed in us and the business you’ve brought our way. Thanks again for being part of the Nuvei journey!
Best Regards,
Emma.
Great service
Very helpful walked us through everything. Polite and considerate of our lack of knowledge in how the systems work.
16 October 2025
Reply from Nuvei
Hi Stewart,
Thank you so much for your amazing review! We're really glad to hear that you felt supported and well-informed throughout the process. It's always our goal to make things as clear and comfortable as possible, especially when navigating unfamiliar systems. We appreciate your feedback and look forward to assisting you again in the future!
Best Regards,
Natalie.
Reply from Nuvei
Hi Jagdish,
Thank you for your feedback! We're so glad to hear that our team member was able to assist you with knowledge and professionalism. We take pride in having a knowledgeable support team, and it's great to know that made a positive impact on your experience. If there's anything else we can help with, we're always here!
Warm regards,
Natalie.
Nuvei communicates and processes…
Nuvei communicates and processes everything very well. Thay are a pleasure to do business with.
8 October 2025
Reply from Nuvei
Hi there,
Thank you for the wonderful review! We're so glad to hear that you've had a smooth and positive experience with Nuvei. Clear communication and efficient processing are key values for us, so it's great to know they made a difference for you. We truly appreciate your business and look forward to continuing to support you!
Warm regards,
Natalie.
This company would have to be the worst…
This company would have to be the worst I have ever dealt with. We are a start up and they have held our trading funds for close to 6 days. Call after call and not 1 person can give me an answer as to when we are receiving our funds which were supposed to be same day payout transactions. Excuse after excuse, first was backend tech issues, which were resolved 4 days prior and clearly stated on their website. Then to be told previous clients received theirs and clearly not new clients, then no manager on weekends. Next excuse on the Monday oh it’s a public holiday in the state the head office is in, which is now over and still no funds. You will get passed around to supervisors with no answers nor authority to resolve anything. This is how to destroy someone’s business within the first week of trading. I Do Not recommend this company at all, it’s a mess from backend to front and to entrust them with your business funds would be a major risk.
2 October 2025
Unprompted review
Reply from Nuvei
Hi Syl,
Thank you for taking the time to share your experience. I'm sincerely sorry to hear about what happened and the inconvenience you’ve faced, especially during such a critical time for your startup.
I understand how important timely access to funds is, and I sincerely apologize for the delays and the lack of clear communication you’ve encountered.
This is not the experience we aim to provide and your feedback is being taken seriously, and we’re actively reviewing the situation to understand what went wrong and how we can prevent it from happening again.
Our support team will contact you in order to resolve this matter as quickly as possible.
Best Regards,
Natalie.
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