I'm extremely please with the knowledge and service I got from the sales representative, I have to say the activation was simple and she was patient, but did misinform me about my dashboard plan, I di... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent choice of various APMS, low fees, efficient and fast support team, always available. Working with Nuvei makes processing easy as you get in one place a cashier and the payment methods requir... See more
Company replied
The attention I received was excellent. The challenge I faced was obviously not a challenge, at all, for Nuvei or its employee. And yet, I can say, the solution was conveyed in a professional and non... See more
Company replied
Nuvei is great company for mid to big businesses. Our companie is working with them for over a half a decade now and we are very happy to have this relationship growing every year. I would recommend t... See more
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Company details
Written by the company
Nuvei is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in over 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
Contact info
1100 Boulevard René-Lévesque W., H3B 4N4, Montreal, Canada
- wecare@nuvei.com
- nuvei.com
3.8
Great
823 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Dont use this company
We used this company to process e-checks (ACH)
They sent funds to an old bank account we changed months before and they acknowledged the update.
However they sent to the old bank and the funds were returned to Nuvei days ago., now the have $11,038.00 of ours and have not sent it back to our new account and keep giving excuses. If your lucky enough for them to answer the phone, no one answers. We have sent them several emails and not once have they replied back.
National processing MID 1934274
4 December 2024
Unprompted review
Reply from Nuvei
Hi Tom,
I'm very sorry to hear about what happened. Thank you for bringing this to our attention as your feedback is crucial to help us improve. I would love the opportunity to try and make things right for you . Can you please forward the emails you've sent to me at wecare@nuvei.com and I'll escalate your issue to the proper team.
Best Regards,
Emma
Quick and efficient customer service
Quick and efficient customer service
Friendly and courteous
22 November 2024
Reply from Nuvei
Hi Antonio,
Thank you so much for taking the time to leave your review!
I'm glad to hear that you were met with quick, efficient, friendly and courteous customer service. This is what we aim for and work hard to accomplish .We appreciate you for acknowledging that :)
-Natalie
Reply from Nuvei
Hi Jason,
Thank you so much for your positive feedback! We’re thrilled to hear that you find your services satisfactory and that you benefited from a great deal on your terminal :) If you need anything else, feel free to reach out!
-Natalie
best in-class service provider
6 November 2024
Reply from Nuvei
Hi,
Wow thank you so much for this wonderful review! We're delighted to hear that you are satisfied with our services. We appreciate your loyalty and are hear for you whenever you need :)
-Natalie
Excellent service
28 October 2024
Reply from Nuvei
Hi Marc,
Thank you so much for taking the time to leave this kind review!
We are thrilled to hear that you got what you needed :)
-Natalie
Second day deposit is the high point of…
Second day deposit is the high point of my interest in the payment system.
23 October 2024
Reply from Nuvei
Hi Oladeji,
Thank you so much for your positive review! I'm glad to hear that you're finding the solutions you need with our services. Thank you for choosing Nuvei :)
-Natalie
Its a worst service ever i used i never…
Its a worst service ever i used i never recommend to anyone to take this service and very expensive and very complicated. Policies a worst ever.
22 October 2024
Reply from Nuvei
Hi Baljeet,
I'm very sorry to hear about the concerns you have with our service. One of our Merchant Advocate Specialists will contact you within 24 hours to assist you with any outstanding issue you may have.
-Natalie
Great Canadian Company
Customer/Partner Service
Expediency in responding to Customer support
Machines ease of use
21 October 2024
Reply from Nuvei
Hi ,
Thank you so much for taking the time to share your experience and for the 5 start review! It really means a lot and keeps us motivated :)
-Natalie
Very easy to set up the new terminal
Very easy to set up the new terminal. Nuvei was very helpful and knowledgeable
16 October 2024
Reply from Nuvei
Thank you so much for your positive feedback, Larry! We’re thrilled to hear that setting up the new terminal was a breeze and that our team was able to provide knowledgeable support. If you need anything else, feel free to reach out!
-Ellie
Reply from Nuvei
Hi,
Thank you so much for your kind words and for taking the time to share your experience! It means the world to us to hear that you're satisfied with our service:) Thank you for your loyalty!
-Natalie
Been a customer for almost 6 years
Been a customer for almost 6 years. Great product and service!
9 October 2024
Reply from Nuvei
Hi Liz,
Wow, words can't express how much your feedback means to the team. Thank you so much for your loyalty and for taking the time to share your experience. Here's to another run of 6 plus years!
-Natalie
I don't recommend it
I don't recommend it, I've been waiting for my money back for over a month, I've written e-mails and I'm giving up.
12 October 2024
Unprompted review
Reply from Nuvei
Hi Pawel,
I'm sorry to hear about your ongoing issue. I completely understand your frustration. I would love to assist and make things right and i need more information in order to locate your inquiry : Is it possible to share what email you sent your inquiry to as well as your merchant ID if applicable ? I will then escalate it with the appropriate team .You can also email me those details at wecare@nuvei.com or globalsupport@nuvei.com .Thank you.
-Natalie
Reply from Nuvei
Hi Yiren,
Thank you so much for your rave review! I'm glad to hear that you're satisfied with your services. Welcome to Nuvei and thank you for trusting us with your business :)
-Natalie
-Problem with connection,
-Problem with connection,
- Probleme with closing automatically the day.
- probleme with the battery of the machine
- Probleme so much many time with the company avantage paiement.
And more
27 September 2024
Reply from Nuvei
Hi Audree ,
I'm so sorry to hear about all the issues you're experiencing.
Thank you for bringing this to our attention. One of our merchant advocate specialists will contact you within two business days to assist you.
-Natalie
My experience has been that the…
My experience has been that the technicians are patient and with the customer and willing to help work out the problem or issue.
27 September 2024
Reply from Nuvei
Hi Laura,
Thank you so much for taking the time to share this wonderful feedback ! We appreciate the kind words and we will use them as motivation to continue working hard with our efforts to offer the best experience to our merchants :)
-Natalie
Patrice helped me get our machine back…
Patrice helped me get our machine back after two days of machine error. he made me laugh and eased my stress level.
26 September 2024
Reply from Nuvei
Hi Becky,
Thank you so much for your rave review ! We really appreciate you taking the time to share your experience and feedback for Patrice. We are always here for you and we appreciate your loyalty :)
-Natalie
This company sales personal are lying…
This company sales personal are lying trough their teeth to potential customers, once they grab you and get your information they keep taking money from your account even after you call and terminate their services and send back their equipment Stupid cheaters charged me $110 for one transaction that I made last month!!!! Is this what they do, rip off small businesses???? Do not sign up with this payment solution company if you don't want to regret it later!!!
4 September 2024
Unprompted review
Reply from Nuvei
Hi Iuliu ,
I'm sorry to hear about the issues you've been experiencing.
Your feedback is very important and we don't take your concerns lightly. One of my colleagues from our Customer Experience team will be in touch with you to help with the billing and any other concerns you may have.
-Natalie.
Reply from Nuvei
Hi Kenneth ,
Thank you so much for you kind words! We really do appreciate the motivational feedback and you choosing to partner with us for your business :)
-Natalie.
Christine Jones was very attentive and…
Christine Jones was very attentive and able to get me through to an awesome 2nd level tech to resolve our terminal issues. Cassandra was friendly and kept digging until she figured out the problems and we were successfully able to download updates to resolve the issues.
20 September 2024
Reply from Nuvei
Hi Stacey,
Thank you so much for your amazing review and for recognizing Christine and Cassandra :) We aim to do our best to support our merchants and it's rewarding to hear that we succeeded in doing so for you !
-Natalie
Fast and Professional
I was pleasantly surprised by the rapid and professional response to my inquires and opening challenges.
18 September 2024
Reply from Nuvei
Hi Bruce,
Thank you so much for taking the time to share your experience. I'm glad to hear we exceeded your expectations! Welcome and thank you for choosing Nuvei to support you and your business.
-Natalie
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