Nuvio Recovery Reviews 250

I ordered the red light therapy bag and when I opened it the zipper was not working...the eyes of the zipper were broken. When I contacted customer service requesting a refund and return they said since I opened the box I could not return the product since it was contaminated! I questioned how I was supposed to know the product was broken without opening the box and since I was not happy with the integrity of the product I no longer wanted it...in my opinion if the bag was falling apart before I even used it what would it be doing in 6 months... They have been absolutely awful to work with and the product is nothing like what they advertised.

It does seem to help with my hamstring problem but only for a couple of hours

Katrina stayed on my issue and kept in contact with my until my issue was completely resolved.

Firstly, the Customer Service is absolutely incredible. Timely, thorough, friendly and goes above and beyond. Onto product reviews. The cap isn't my favorite thing. It's too big even on the smallest option and slides all around. I have to be pretty stationary when I'm using it or it tends to slip all over the place. I know that results can take up to 6 months and I've only restarted the entire routine again on April 5th (it is now May 4th) after returning from a few weeks of vacation out of state. I haven't really noticed any results yet. As I said, I know there's a long way to go. I hope it will be worth it. Feeling a little discouraged with the whole 'a bit too big of a hat on the smallest setting' at the moment, but I'm dedicated and will follow up in about 5 more months. I also don't like how long it takes to charge. It's a good solid over half a day and it sometimes doesn't want to turn on ... like the buttons aren't hitting whatever inside the device the need to hit to activate. I sometime struggle with it for a little while just to get it to turn on. Not sure if the size and inconvenience of a long charging time and the stubborn on / off button will outweigh results yet so the jury is out. That's what I've got so far though. I'm using this 4 times a week for 20 minutes on the highest setting. Onward to the mask. It's an easy 10 minutes of your time, fits snugly and charges in a reasonable time. There is noticeably less sag around the sides of my mouth. That was my most major area of notice, and it went right to work on that - right away, it seems. As for skin tone evening out - I guess so. No super big changes yet. I was using this for a good, consistent while before my vacation break so there's that to consider. Overall, pleased with the mask and think it's doing what it's meant to do so far. My research shows about 14 consistent weeks of use, so I'll check back in a few months with more. I'm using this 4 times a week for 10 minutes on the highest setting. Now, the mat. The mat is pretty good. Results are as they are meant to be, I would say and I noticed them right after the first use. I got the bag where you can zip the two mats together and wouldn't have it any other way. 20 minutes, 4 times a week for a few more months. A few drawbacks include the fact that I am over 5'10" and my feet stick out of the bottom of it, sadly, and the cut out for the chest area is too low for what I want to have. Would love for it to go up to my chin and cover my neck, up to my ears. Alas. My skin is softer and stays more hydrated overall including body and face with these products. Some places on my skin have smoothed out and in regard to muscle recovery and wound healing there isn't anything better I've experienced (except for my sauna blanket in regard to recovery). On the wound healing. When I bruise it can take up to 3-4 weeks to disappear. Had a pretty gnarly one after vacation and in less than a week it was gone after a about 3 times in the mat. It was, for me, miraculous. Small cuts are barely there after a few sessions. I still rate them a 4 since I'm still on my journey and so far, its been mixed results and issues, but I'm giving it a full chance and will update again when I hit the timeline marks. I'm seeing progress despite a few hiccups and the customer service has been really good and worth mentioning. The price I think is really good and competitive with similar things out on the market right now as far as I can tell from what I was researching before I bought these and which share the same specifications. I hope this helps someone out there in making a decision. The mat and face mask are working for skin, muscle recovery and healing. I should also mention, my yoga sessions took a big leap in flexibility after I started using the mat immediately and sitting at my job in an office chair most of the day and then having been stiff when I would get up no longer exists. My joints and body feel more fluid and at ease.

TERRIBLE customer service. You cannot reach a human being. 24/7 customer support is only a perky AI named Julie.

Its been TWO WEEKS & still the light therapy bag has NOT SHIPPED. I've reached out to customer service, but only get AI customer support. I've reached out almost daily for past few days with ZERO response.

This was purchased to help with chemotherapy issues. cannot comment on product quality, since they refuse to send it or offer an explanation for the delay, or give a refund.

Easy to choose, great price, great product

Recently my pump stopped working, I emailed service team. Charlie gave me a quick instructions where to look at and I fixed it.

When I placed my order, it said it would be delivered in 3-7days. It actually took weeks and by the time I got it, I had already moved. The company was slow to return emails and I had to pay the additional shipping cost to get the product to where I was living. **NO one has gotten back to me about crediting the extra shipping fee. 5/6/26

Very disappointed with Nuvio’s red light products. The red light hat is poorly designed—it is extremely oversized (roughly 2 inches too large) yet very shallow, so unless I hold my head perfectly still, it won’t stay on. I have an average-sized head, so sizing is clearly off.

The face mask also did not function properly, and the overall quality of the red light bag was disappointing and felt cheaply made.

My biggest warning to buyers is the return policy: you are not able to reasonably inspect the product quality without opening it, but once opened, it may be considered ‘opened/seal broken,’ creating return issues. Buyers should understand that risk before purchasing. I would not buy from this company again.”

Very happy with my Nuvio red light mat!

I bought my nuvio chiller in September of 2025, I had a crack in the tank and I took the cover off and took a video of what was happening. I emailed it to their customer support team and they diagnosed the problem, then they sent me a replacement chiller at no cost! I have been telling everyone how easy and helpful they have been. Nuvio for life for me moving forward!

I had a question and received an email response in a short time that was very helpful.

I purchased the red light therapy bag with a free face mask. I’ve been using the face mask for about a two weeks now and the bag for about a week and can see improvement in the skin on my face. I also have experienced some pain relief as I suffer with severe chronic widespread pain and have spinal stenosis and spine problems. I can be in terrible pain, lay 40-50 minutes in the bag and start feeling relief after I’ve been in there for a while. I’m looking forward to more benefits the longer I use it. Customer service has been great. My face mask shipped separately from my bag and it showed they had both delivered. They responded and told me the bag had sold out but would be shipping by the end of the next week and it actually shipped on that Tuesday and was here in 2 days. Loving the products so far!

I purchased the Red Light Therapy Bag in January. Absolutely LOVE it. So I purchased a face mask. I am 76 years old and the products make me look AND feel younger. I use it every day and it has minimized aches and pains and helps keep my skin soft and moist. So when the top bag lost some of its red lights in a couple of rows I was very disappointed thinking that I would have to go though a hassle to get it fixed. TO MY SURPRISE Nuvio's customer service is as stellar as their products!! I contacted them through their website and Ossy reached out to me and interceded with tech support on my behalf —two weeks later a new mat showed up at my door. I highly recommend Nuvio Recovery products a great product is elevated to an excellent product when you know they stand behind them with very responsive and competent customer support.

I just received my blanket yesterday 3/17 and I was skeptical.. I work in the concrete industry and it’s long days about 70 hours a week.. iv been doing this for 30 + years all ways sore..last night I took a hot shower and got into my new blanket at 730 pm went 30 minutes and fell asleep at about 830 pm and and actually sleep all night and woke up at 3 am with no pain and this was the first night.. I’m 55 years old

I had an issue with one of the three great products I bought from Nuvio and their customer service took care of it quickly and professionally.
The mat, chiller and hat are all great products that I've made part of my daily routine.
Thank you!

Horrible customer support. Probably an indicator for product quality. I ordered and received a red light mat and face mask. After doing more research I decided I no longer wanted either product and requested a return label. They responded once asking why. I provided the response and then crickets. I've reached back out to them 3 times since then and they have not responded. I'm not in the process of disputing the charge, since I've never even opened the packing materials. I just want my money back from these people. They're not a reputable company from my experience.

Communication and customer service

I purchased a Nuvio red light mat over panels for ease of use and portability. Nuvio was one of the highest rated and more affordable product options, and I love it for recovery and reducing inflammation in my knees. My kids are competitive swimmers so the whole family uses our Nuvio mat. Unfortunately, after a few weeks of use, our power box broke. When I contacted Nuvio customer service, they responded promptly, helped diagnose the problem, and sent me a replacement power box. It's obviously not ideal to have something go wrong with a new product, but I was very impressed with the responsiveness and efficiency of Nuvio's customer service team. Highly recommended.

Once we receive the package, our team will carefully inspect the items to verify their condition. This process can take up to 14 business days. After everything is confirmed, I’ll be authorized to process your refund.

When the refund is issued, it may take up to 10 business days to appear in your account, depending on your bank. At this time, no further action is needed on your part. If that changes, I’ll be sure to let you know.