Two major problems with chiller unit- electrical switch failed. That was replaced but 1 week later fans failed. Thus, product itself is suspect. ON THE OTHERHAND-these defects exposed me to customer s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Decent product, it keeps my ice bath cold and I’ve used less ice since having it. I like my water temp around 40 degrees. Customer service responded quickly and helped with the error code I had.
While I like the led mat, the customer service experience was horrible. First, I wanted to exchange for a more expensive product - I asked for the change before I ever used the product. However, if yo... See more
Company replied
We love our nuvio chiller. The cold plunges are a great health tool. We took extra steps to keep the water clean like adding an extra, separate filter with a UV light to kill bacteria. Using a dob... See more
Company details
Written by the company
Nuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Contact info
United States
- support@nuviorecovery.com
- nuviorecovery.com
3.2
Average
250 reviews
Replied to 65% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Looked great in the photos
Looked great in the photos, but in person it’s all cheap plastic. Does not maintain cold temps, and feels like it’s going to crack any minute.
10 July 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist
After I bought it
After I bought it, I found the exact same model on a Chinese e-commerce site for a fraction of the cost. There’s no value here besides a fancy logo.
8 July 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist
Product broke after minimal use
Product broke after minimal use. Support takes days to reply, and when they do, it’s all excuses. Clearly not built to last. Don’t fall for the branding.
7 July 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist
Total markup play
Total markup play. It appears to be a generic unit from Shopee sold at premium pricing. Quality felt flimsy, leak showed up within a week, and my return was declined. The newer version on Shopee costs less and is built better.
10 July 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist
Feels like a knockoff
Feels like a knockoff. Looks like the same portable plunge you see on Taobao with a logo added and a big markup. Mine started leaking by day two, and they wouldn’t take it back. You’re better off grabbing the upgraded model straight from Taobao for less.
8 July 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist
Feels deceptive
Feels deceptive. What arrived looks identical to an Shoope cold plunge, just with a logo and higher price. It failed fast, leaking on day nine, and customer service wouldn’t process a return. Skip this and buy the updated model directly from Shoope or similar.
7 July 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist
working great in summer
had my chiller since spring and it's still holding up in summer. I've now upgraded to get their sauna too so I can do contrast therapy for recovery, mainly after Muay Thai. I keep the chiller around 45-50 degrees and I have it on my covered deck area in the backyard
28 July 2025
Unprompted review
-1/10
Stay away from this company; they don't deliver on their promises and have a DIRTY return policy! I hated my product, and when I went to return it, it took me over 20 days to get it done, because every time there was some issue that needed to be resolved. When I finally received my refund, the company simply kept 10% of the total amount... Total dishonesty!!!
8 July 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist
Don't waste your money here!
They buy these bathtubs directly from Chinese websites and resell them here for triple the price (and put a cute logo on them to show they did everything). I was only disappointed with this product, stay away from it!
8 July 2025
Unprompted review
Reply from Nuvio Recovery
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details.
Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile.
Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported.
If you do have a legitimate experience you'd like to discuss, please reach out to us at support@nuviorecovery.com with verifiable details, we’d be happy to assist
This bathtub is of terrible quality
This bathtub is of terrible quality! You can find the SAME BATH on AliExpress for less than half the price. Unfortunately, I only discovered this after I had already purchased it on this company's website. And now they won't even let me return my order because they're claiming I damaged the parts (WHAT A LIE!!!!). I just want my money back and to put an end to this headache.
7 July 2025
Unprompted review
Reply from Nuvio Recovery
Hi Pamm,
Thank you for sharing your feedback with us. We’re genuinely sorry to hear that your experience with our product and service has been so disappointing. We never want our customers to feel let down, and we take concerns like yours seriously.
While we do have policies around returns, we also aim to treat every situation individually to find the best outcome possible. If you can provide us with your order number, we’d like to take a closer look at what happened with your order and see how we can assist you further.
Your input helps us improve, and we’d appreciate the opportunity to make this right.
Nuvio
I discovered the hard way that this…
I discovered the hard way that this cold-plunge tub is basically the identical portable model sold wholesale online. They didn’t upgrade a thing, just stuck their brand on it. In less than a week the material sagged and the seams buckled. Customer service offered excuses and took no responsibility. Save your money and order directly from Alibaba.
6 July 2025
Unprompted review
Reply from Nuvio Recovery
Hi Buck,
Thank you for sharing your experience with us. We’re sorry to hear about the issues you’ve faced with the tub and how it failed to meet your expectations so quickly. That’s not the experience we want for any of our customers.
Our products are designed and tested with strict quality standards, so your feedback about the material and seams is very important. We’d like the opportunity to review your case more closely and see what went wrong here.
If you can send us your order number, we’ll investigate and find a way to make things right.
Nuvio
I'm so frustrated with my order
I'm so frustrated with my order, I don't even know where to begin.
Their delivery was delayed by more than 10 days, the product was supposed to arrive on the 14th and arrived on the 25th…
Completely crushed packaging, without any care taken with the product, it could have easily been damaged during delivery (and then they would blame the carrier).
The product is of TERRIBLE quality! The chiller simply can't get the water to 45°F, and they promise up to 37°F on their website.
After all this chaos, I decided to return my product, as I was already extremely frustrated... and to make matters worse, their support is ridiculously bad, they keep giving lame excuses and saying that the problem was me and not the product (I didn't know how to configure the chiller and I didn't answer the delivery people), but that is a LIE.
5 July 2025
Unprompted review
Reply from Nuvio Recovery
Hi Rood,
Thank you for taking the time to share your experience. We’re truly sorry to hear about everything you went through. From the delayed delivery to the condition of the packaging and the performance issues you described. That’s incredibly frustrating, we understand why you feel let down, and we are truly sorry.
While shipping delays and damages during transit can sometimes be out of our control, we take full responsibility for making things right when they do happen. Your feedback about the product’s performance is also important to us, and we’d like to look deeper into what went wrong here.
If you could send us your order number, we’ll review your case and see how we can best assist you moving forward. We’re committed to providing support beyond the initial purchase, and we want to turn this around for you.
Thank you for giving us the chance to make things right.
Nuvio
I would give them less than 0
I would give them less than 0. Mine died after 2 days. They ran me around for a month with all kinds of BS Emailing and AI requests, then finally shipped a replacement which i'm guessing it is a refurb that won't work either.These people are despicable.
Buyer beware .
17 June 2025
Unprompted review
Reply from Nuvio Recovery
Hi Lee,
I’m sorry to hear your unit failed so quickly and that the replacement process added to your frustration. That’s not the experience we want for anyone.
If you can share your order number, I’ll personally review your case and work with our team to find where things went wrong and the best way to assist you.
Thank you for bringing this to our attention.
Nuvio
At first I loved it then it broke
At first I loved it. But then it broke after only 30 days. I contacted Charlie from customer service who is useless. They offered 15% of the purchase to appease me. No offer to send a replacement or trouble shoot . The excuse is he is busy. Total bullshit. Think they got too big too fast. Don’t buy one.
5 June 2025
Unprompted review
Reply from Nuvio Recovery
Hi John,
Thank you for sharing your experience. I’m sorry to hear that your unit failed so quickly and that your interaction with our support team left you frustrated. That’s not the experience we want for our customers.
We do offer lifetime support and I’d like to personally look into this for you. Please share your order number so I can review the situation and find the best way to help.
Best regards,
Nuvio
Disappointed After Initial Performance
Disappointed After Initial Performance
The unit worked well for the first few months, but then it began taking 6–8 hours just to get cold—far from the quick cooling it originally promised. By month six, water started pouring out of the equipment. Thankfully, my wife caught it in time to prevent serious damage.
I contacted customer support and even sent a video showing the issue, but because it was just past the six-month warranty, they refused to offer a replacement. Instead, they tried to upsell me on a new unit—something I found extremely frustrating and unprofessional.
For a premium-priced product, I expected better reliability and customer care. Unfortunately, I can’t recommend this based on my experience.
2 July 2025
Unprompted review
Reply from Nuvio Recovery
Hi Wayne,
Thank you for taking the time to share your experience. We’re sorry to hear about the issues you’ve encountered and truly understand your disappointment.
While the warranty does expire at six months, we do offer lifetime support and want to ensure you’re not left without help. If you could please share your order number, we’ll look into this right away and do our best to assist you.
Thank you again for bringing this to our attention.
Best regards,
Nuvio
This company states full refund if not…
This company states full refund if not happy, I have been trying to get info on how to return this item ( glasses) and all they do is email me conditions to get my refund 1) what was wrong..2.. are you sure.. next email.. try this.. next email take a picture of the glasses like come on you will see the glasses when I return them then they say work out a picture no refund . They are crazy the glasses did not work for me. So if you are thinking about buying from these people be aware of all the hoops you have to jump through if you need to return any thing . Don't buy from this company you will regret it.
3 July 2025
Unprompted review
Reply from Nuvio Recovery
Hi Terina,
It looks like your review might have been meant for a different “Nuvio”, there are a few brands out there with similar names that sell glasses and sunglasses.
We’re Nuvio Recovery, a small U.S.-based business focused on sports recovery products like cold plunge chillers and pods, not eyewear. Could there have been a mix-up?
If it helps, we’re happy to clarify further or help point your feedback to the right place.
Just let us know how we can assist!,
Best regards,
Nuvio
Great chiller and tub for the price
Great chiller and tub for the price! I’m delighted with the quality and customer service. I had one issue and my representative, Matt, immediately communicated and got my issue SOLVED. This company CARES!
1 July 2025
Unprompted review
I just ordered the Nuvio chiller, no confirmation email …
I just ordered the Nuvio chiller on Saturday the 28th of June. Never received any confirmation email or delivery date? Been reaching out to them by text, chat, and socials. No response. My card has been charged, just want my chiller. I have no order number either. Just pictures of my purchase. They text me I had typo in my email, sent correct one, still nothing from Nuvio. Please help!
27 June 2025
Unprompted review
Reply from Nuvio Recovery
Hi Bryan,
We’re really sorry to hear about your experience, this is absolutely not how we want any of our customers to feel. We understand how frustrating it is to be left without clear communication after placing an order, and we want to get this sorted for you as quickly as possible.
If you can please send us your email, or a copy of your purchase confirmation or any screenshots of the transaction, we’ll immediately look into your case and ensure it’s resolved. Our priority is to make sure you receive your product or a proper resolution without further delay.
Thank you for your patience, we’re here to help.
Best regards,
Nuvio
SCAM ALERT
made an order for a product on May 15th, 2025. There
was an additional up sell quantity which i did not order on the actual receipt when it was emailed, which i disputed and got nowhere. Then i just check my credit card history and they have been billing me 49.99 USD per month.for some subscription to their store which i never subscribed to. I went to their website and call their support, which hangs up after a certain amount of time on hold. I will be advising the cridit card provider as well as the RCMP
29 June 2025
Unprompted review
Reply from Nuvio Recovery
Hi Phil,
We're truly sorry to hear about your experience and understand how frustrating this situation must be. This is absolutely not the type of issue we ever want our customers to face.
We’d really like to look into this for you and get to the bottom of what happened. If you could please share your order number, our team will investigate your case and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention. We’re here to help.
Best regards,
Nuvio
Prompt and extremely helpful
Prompt and extremely helpful. I needed to replace a small part of the chiller and reached out for help.
Matt responded that day and offered help and clarification of my needs.
10 June 2025
Unprompted review
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