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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the products received, noting that items often did not match the advertised images in terms of quality, style, or material. People frequently reported receiving products made from cheap materials, with poor craftsmanship, and incorrect sizing. Reviewers also encountered considerable difficulties with refunds, often being offered only partial refunds or facing complicated return processes, sometimes requiring international shipping at their own expense. Furthermore, many consumers experienced issues with their orders, including non-delivery or receiving items that were not what they had ordered. The website was also a point of frustration for some, with reports of broken links and misleading information.

What people talk about most

Product

Consumers express significant disappointment with the product quality. Many reviewers report that items... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report significant difficulties in obtaining... See more

Order

Customers consistently note negative experiences with order. Many reviewers report not receiving items after... See more

Quality

Clients share negative opinions on quality, with many expressing disappointment that products, such as shoes... See more

Website

Users describe negative interactions with the website. Many reviewers report that products received do not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered silver Wave pendant and item received nothing like the picture. Emailed and reply offered "choose another item or 10% refund. After that, we can no longer guarantee support — so please let us... See more

Rated 1 out of 5 stars

Scam. This company is a scam. They advertise products online, but don't actually have the product. Then when you try to cancel that portion of your order, "Sophia" sends you multiple messages offering... See more

Rated 1 out of 5 stars

This company is a complete scam. I ordered some shoes, supposedly stylish orthopedic shoes. What I received a month later was a pathetic rendition of the advertised photo, not orthopedic at all and... See more

Rated 1 out of 5 stars

The shoes were extremely poor quality. The return process took a month. They provided an address in Latvia for return which is an apartment building. The cost of return internationally far exceeded t... See more


Company details

  1. Men's clothes shop
  2. Costume Jewellery Shop
  3. Handbags Shop
  4. Homewares Shop
  5. Ladies' clothes shop

Written by the company

Welcome to Nuvoula, where style meets comfort! We offer a wide range of clothing, accessories, and home decor elements to elevate your everyday living. With a focus on quality and affordability, we strive to bring you the latest trends and timeless classics. Shop with confidence and discover your perfect look with us. Join our community of satisfied customers today!


Contact info

1.9

Poor

TrustScore 2 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I ordered 2 pairs of corduroy pants

I ordered 2 pairs of corduroy pants. They both came with the button holes sewn shut. One of the buttons was falling off and while I ordered two pair the same size the length of the pants were different by 2.5 inches. Just really poor quality. I ask for a full refund; they gave me a 20% refund of what I paid.
Hence the 2 star rating.

25 November 2024
Unprompted review
Rated 4 out of 5 stars

Nice quality, small products

The quality seems nice, but the product itself was way shorter than I imagined. I ordered some mugs, but after they arrive they look like cups, they fit in my entire hand. But the packaging and the delivery time was alright, about 1 week within Europe

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Patiently waited for my order and it…

Patiently waited for my order and it arrived at just about 2 weeks after purchase (site says 10-14 days). I couldn't be happier with the product in both quality and fit for comfort. I am currently planning on ordering another product from them. 感谢

18 November 2024
Unprompted review
Rated 5 out of 5 stars

TERRIBLE!!!

TERRIBLE!!!
Never again. I ordered 1 sweater set in a size small.
Nuvoula sent me 2 sweater sets in size large.
They want me to pay $50 to return or 20 0/0 off something else. What! They made the mistake not me.
Don't buy from them!

7 November 2024
Unprompted review
Rated 1 out of 5 stars

I ordered Noluva a few weeks ago and I…

I ordered Noluva a few weeks ago and I didn’t get a tracking number I was told to download Shop and I did but still no information I believe I have been scam My emails is feginajones&gmail.com If no update asap I want a refund it was so Noluva I paid 44.82 buy one get one free

3 November 2024
Unprompted review
Rated 4 out of 5 stars

Nuvoula provides quality products

Nuvoula provides quality products, and their team is responsive to correcting order issues and ensuring customer needs are satisfied. While delivery took longer than expected, the items are worth the wait, and communication was generally helpful. However, there could be improvements in providing timely updates on order status. Overall, a trustworthy company with room for enhancement in their delivery process.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

GREAT COMPANY! GREAT PRODUCT!

I have ordered from NUVOULA twice and both transactions have been PERFECT. Great communication, fast delivery. The VERY well-made stylish sunglasses are packed with care for a safe delivery. I've been getting compliments on them! HIGHLY RECOMMEND this company.

12 October 2024
Unprompted review
Rated 1 out of 5 stars

SCUM!!!

SCUM!!!! BE AWARE!

I ordered few things from this web site, they send it to me, i need to be honest with that, but it's not even close to those wadrobe on the picture. It's horrible😂.
Now i'm trying to get in contact with them, but no response, od course. They obviously have no refund/no answer policy
So, i lost my money, but i hope you will be more clever than i.

Avoid them!

11 November 2024
Unprompted review
Rated 1 out of 5 stars

Not be trusted

Not be trusted, negative advice.
After more than two weeks still no delivery. I have terminated the purchase agreement and canceled the order. Until today I did not receive my money back and they completely ignore termination. They decide to still ship it, and not comply with the termination and fulfill the refund. Terrible service.

8 November 2024
Unprompted review
Rated 1 out of 5 stars

I wish I could rate Zero

Terrible customer service. Ordered something and still three weeks later it hadn’t been shipped. Every inquiry I made to customer service resulted in them sending me a tracking number that had no tracking since it hadn’t been shipped. And then saying if you want to track your package use this link. Still don’t have shipping date

4 November 2024
Unprompted review
Rated 1 out of 5 stars

I purchased breathlink from Noluva

I purchased breathlink from Noluva. I gave them my correct address but when I hit the pay button the wrong address appeared. I attempted to have them correct the error immediately but I didn’t get a response from them until 3days later when the item was already shipped. They stated there was nothing that they could do. There is no phone number to call only an email address. Had they responded when I first reached out to them the address could have been corrected. They were of no help to me at all. I will never do business with them again

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Grunge Wolf Baseball cap

Took a little longer than I expected, but I got my fun wolf baseball cap. I sent an email to check on the status and they got right back to me. Super cute. Well-made.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the products…

Very satisfied with the products quality, affordable prices. It is true that it can be taking too long to be delivered, but when you do receive the products you will be verry happy. Good quality and good prices! Totally recommend🙂

22 October 2024
Unprompted review

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