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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the products received, noting that items often did not match the advertised images in terms of quality, style, or material. People frequently reported receiving products made from cheap materials, with poor craftsmanship, and incorrect sizing. Reviewers also encountered considerable difficulties with refunds, often being offered only partial refunds or facing complicated return processes, sometimes requiring international shipping at their own expense. Furthermore, many consumers experienced issues with their orders, including non-delivery or receiving items that were not what they had ordered. The website was also a point of frustration for some, with reports of broken links and misleading information.

What people talk about most

Product

Consumers express significant disappointment with the product quality. Many reviewers report that items... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report significant difficulties in obtaining... See more

Order

Customers consistently note negative experiences with order. Many reviewers report not receiving items after... See more

Quality

Clients share negative opinions on quality, with many expressing disappointment that products, such as shoes... See more

Website

Users describe negative interactions with the website. Many reviewers report that products received do not... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered silver Wave pendant and item received nothing like the picture. Emailed and reply offered "choose another item or 10% refund. After that, we can no longer guarantee support — so please let us... See more

Rated 1 out of 5 stars

Scam. This company is a scam. They advertise products online, but don't actually have the product. Then when you try to cancel that portion of your order, "Sophia" sends you multiple messages offering... See more

Rated 1 out of 5 stars

This company is a complete scam. I ordered some shoes, supposedly stylish orthopedic shoes. What I received a month later was a pathetic rendition of the advertised photo, not orthopedic at all and... See more

Rated 1 out of 5 stars

The shoes were extremely poor quality. The return process took a month. They provided an address in Latvia for return which is an apartment building. The cost of return internationally far exceeded t... See more


Company details

  1. Men's clothes shop
  2. Costume Jewellery Shop
  3. Handbags Shop
  4. Homewares Shop
  5. Ladies' clothes shop

Written by the company

Welcome to Nuvoula, where style meets comfort! We offer a wide range of clothing, accessories, and home decor elements to elevate your everyday living. With a focus on quality and affordability, we strive to bring you the latest trends and timeless classics. Shop with confidence and discover your perfect look with us. Join our community of satisfied customers today!


Contact info

1.9

Poor

TrustScore 2 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

This Company satisfiedmy needs.

This Company did all they could to satisfy my needs, including liaising with me to correct my mistake on my order and determine when the goods were on the way. The goods, by the way, are excellent and will certainly get plenty of use over here

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Recommend

The order does take a little longer to get to you but at least it does come and it’s quality. I’m very hesitant to order things I see on social media because most are scams. But I just loved this hat and had to give it a shot and I am pleasantly surprised. I would recommend this company.

8 October 2024
Unprompted review
Rated 4 out of 5 stars

I love the hat

I love the hat. I appreciated the communication when my order was delayed but would have appreciated other updates like "your order is on the way". I had just about decided I'd been scammed when my order arrived.

12 October 2024
Unprompted review
Rated 5 out of 5 stars

no scam from my point of view

sunglasses i ordered arrived a little delayed its true , worth waiting for ,perhaps better communication would be better than at present ,people also need to be more patient ,its not a scam as received what i ordered !!

4 October 2024
Unprompted review
Rated 1 out of 5 stars

Not trustworthy

Based on the trustpilot reviews and the fact that Nuvoula say 30 day money back guarantee, I ordered a set of pants, jersey and gilet.
It is too big for me and to date I cannot get Nuvoula to issue a refund.
They first offered choose another item, then keep my order and get a 20% refund.
Why would I want to keep something that I cannot use!!!
UPDATE:
After numerous emails still offering more discounts which I kept refusing, I eventually got the return address for the order. I returned it tracked with Royal Mail. Eventually, 1 month after requesting to return the items I received a full refund.
I still do not recommend buying this company.

11 October 2024
Unprompted review
Rated 1 out of 5 stars

Noluva Breathlink

2 units were ordered, one as a gift. I received order confirmation with an order number and then a tracking number. like with other reviews 2 weeks have passed and no delivery, the tracking number hasn’t changed from “Yodel have your parcel" status on 26/9. ı did send several emails, only 3 of which got replies telling me to wait another few days and goods are in transit, the last 4 days ago being the exact same as the very first! Still no delivery nor updates or reply from Noluva.
I consider this a scam and they do not reply my refund requests at all

10 October 2024
Unprompted review
Rated 1 out of 5 stars

I Ordered 2 products in an order as a…

I Ordered 2 products in an order as a present for my don, I got order confirmation order number and then a tracking number. But then, more than 1 month passed no delivery, the tracking number hasn’t moved from “ in transit “ status . ı did send several emails, only one of my mails got a reply telling me to wait another few days and goods are in transit , another 20 days passed, still no delivery. Now still no updates or reply from Noluva.
At this point I consider this company a scam and I am afraid my money gone , they do not reply my refund requests at all

2 September 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a product

Ordered a product, paid for expedited delivery, the tracking number hasn’t moved from “ data received “. Sent several emails, one eventually got a reply telling me to wait another few days. Those days are past now, still no updates or reply from Noluva.
At this point I consider this company a scam and I advise people looking for business somewhere else

5 October 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. they sent a different product and didn't want to refund or send the correct one afterwards.

23 August 2024
Unprompted review
Rated 1 out of 5 stars

Seemingly a scam

Seemingly a scam. I got a tracking email over 3 weeks ago, but for the past 2 weeks whenever I try to track my package it makes me pass a CAPTCHA check that is broken and says I failed every time. Starting to doubt they even sent the package. Stay away.

31 July 2024
Unprompted review

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