N V L T Y London Reviews 

6,883
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 792 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the clothing, noting excellent materials, good craftsmanship, and stylish designs. Many find the fit to be perfect and appreciate the brand's attention to current fashion trends, often recommending the brand for its premium feel. However, some customers also noted significant issues with delivery, experiencing considerable delays and unfulfilled next-day delivery promises. Several people reported receiving incomplete orders or no items at all, coupled with a lack of communication or false promises from customer service. Additionally, some reviewers mentioned product concerns like incorrect sizing, perceived flimsy material, or receiving faulty items.

What people talk about most

Product

People report ambiguous experiences with product quality and fit, with many praising the high quality, unique... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing satisfaction with... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant frustration over delays... See more

Quality

Customers had positive experiences with quality, frequently praising the high quality of clothing, materials,... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising it as excellent and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I do tend to like NVLTY clothing. But I do think having to pay £4.99 for returns is annoying. I received a faulty item a few months ago and was required to pay £4.99 to return it. Which I didn’t even... See more

Company replied

Rated 4 out of 5 stars

The package came quickly, and they handled the duties for me as this was international. So rest assured you’ll get what you ordered The only reason I rated them a 4 is because the clothes look gr... See more

Company replied

Rated 5 out of 5 stars

I came across this company by accident. I was searching the Internet for the latest designer jeans and found N V L T Y London. Their stock looked awesome, so I gave them a try. I was pleased with thei... See more

Company replied

Rated 5 out of 5 stars

Bought from nvlty in the past, jeans have served me well, so why not buy from nvlty again, it was a no brainer, quality gear, material is brilliant, breathable and very very comfortable, would def... See more

Company replied


Company details


Contact info

3.1

Average

TrustScore 3 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.1

All reviews

(6,883)

784 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My order was placed for next day…

My order was placed for next day delivery more then 3 days ago and I’m yet to receive any delivery information or my order, that’s poor service

9 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Marvin,

Apologies for the delay! This was caused by a stock issue which we have discussed with you via email and made amendments to the order and delivery is scheduled to arrive tomorrow.

Thanks for your patience.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars
N V L T Y London logo

Reply from N V L T Y London

Hi Henry,

We’re glad you’re happy with your order! Thank you for your kind review.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

10/10 Next day delivery and the product…

10/10 Next day delivery and the product was exactly as stated will definitely order again

2 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Carlos,

We’re glad you’re happy with your order! Thank you for your kind review.

Kind Regards,
N V L T Y

Rated 3 out of 5 stars

Nice clothes.

I do tend to like NVLTY clothing. But I do think having to pay £4.99 for returns is annoying. I received a faulty item a few months ago and was required to pay £4.99 to return it. Which I didn’t even bother to do in the end. I’ve had to return some shorts that are too small today. They’re the same size as shorts I bought from previously NVLTY but sizing is completely off. Maybe because one is cargo and the other are jeans. So be mindful of that when ordering. I think the quality of their denim is good but others not so much for the price point.

9 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Roselyn,

We appreciate your feedback and have taken it into consideration, regarding the item that was faulty if any pictures were provided to us before the return was sent and communicated with our customer service team we are able to provide reimbursement for this return fee.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Great service

Great service

1 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Navardo,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Amazing worth buying again,infact this…

Amazing worth buying again,infact this is the best clothes l bought online and it was delivered next day without any issues or delays.

8 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Fast shipping

Fast shipping

5 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Jeremy,

We’re glad you’re happy with your order! Thank you for your kind review.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

NvLTY in every sense of the word

I've bought clothing from countless brands over the years, but NVLTY has genuinely become my favourite by a mile. To the point where, if I'm honest, over half of my wardrobe is now NVLTY.

What first attracted me to the brand was the unique designs and attention to detail, but what has kept me coming back time and time again is the incredible quality. Every piece feels premium from the moment you put it on. The materials are thick, comfortable, durable, and hold their shape wash after wash. Whether it's hoodies, tracksuits, t-shirts, jackets, or shorts, the quality is consistently outstanding.

What separates NVLTY from so many other clothing brands is that they manage to combine luxury-level quality with modern streetwear styling. The fit is spot on, the designs are clean yet distinctive, and every collection feels fresh without trying too hard. You can tell a lot of thought goes into every product they release.

I've purchased numerous items over the years and have never been disappointed. In fact, most of my favourite outfits are now made up entirely of NVLTY pieces. Friends and family regularly ask where my clothes are from, and I always end up recommending NVLTY without hesitation.

The customer experience has also been excellent. Orders arrive quickly, packaging is always professional, and everything feels like a premium brand from start to finish.

In a market flooded with clothing brands claiming to offer quality, NVLTY genuinely delivers. They don't just sell clothes; they create pieces that make you feel confident every time you wear them.

For me, NVLTY isn't just another clothing brand anymore—it's become my go-to brand for almost everything I wear. That's probably the biggest compliment I can give. When more than half your wardrobe comes from one company, it says everything about the trust you've built in their products.

Absolutely outstanding brand, exceptional quality, incredible designs, and worth every penny. I couldn't recommend NVLTY highly enough.

5 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Ashish,

Thank you for your kind words! We really appreciate the review.

Kindest Regards,
N V L T Y

Rated 2 out of 5 stars

Received part of my order

I ordered 5 items at the same time & only 1 item arrived and I am still awaiting my 4 other items. I also paid for next day so I am very unimpressed.

27 May 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Tia,

Sorry to hear that! I have arranged for the missing items to be dispatched in 1-2 working days with next working day delivery.

Thanks for your patience and apologies for any inconvenience caused.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Delivery service and quality is…

Delivery service and quality is excellent.

31 May 2026
N V L T Y London logo

Reply from N V L T Y London

Hi,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 2 out of 5 stars

Bad service

Ordered a tracksuit took a few days to come, was too small so sent the bottoms back and ordered the next size up for next day delivery. It’s been over 2 weeks, no refund and no new product. Customer service terrible. Not even been offered delivery money back.

20 May 2026
Unprompted review
N V L T Y London logo

Reply from N V L T Y London

Hi,

Sorry to hear that! If this matter still hasn’t been resolved please send us the tracking number for the return and your order number to our contact email - contact@nvltylondon.com and a member of the team will get this sorted for you.

Apologies for any inconvenience caused.

Kind Regards,
N V L T Y

Rated 1 out of 5 stars

Always issues when it comes to…

Always issues when it comes to delivery. Never receive items on time. Misleading information when you email them

1 June 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Amber,

Apologies for the delay! Your order has now been marked as delivered, hopefully this has been all sorted for you.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Really fantastic

Really fantastic

29 May 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Kennedy,

Thank you for your kind words! We really appreciate the review.

Kindest Regards,
N V L T Y

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