National Express West MidlandsReviews 

Very disappointed service. Complain many times. If the route changes, it doesn't show on Google maps and even if you press button the driver does not stop

In order for a bus service to work you have to actually let people on the bus. It’s ridiculous how snobby some of these drivers are where they refuse to stop and let people on, or shut the door on people trying to get on. This is a public bus service. All anyone wants to do is get to their destination and this service is making that ten times harder.

they Took a week to tell us the payment hadn't worked and when we called at 4 40 we were on hold for 20 minutes and then it cut off and says it is not open until 9 am. However after about 10 days of complaining they acknowledged fault and refunded money for the error. Which has amended so of my anger

Why are national express; always putting the price of tickets up. One day it would be cheaper to drive a car.

can you explain to myself and the good people of birmingham , why your drivers ( not all) are driving passed your paying passengers , it seems to be happening more and more. Because we are all interested in what you have to say , cause in my eyes it’s a joke , which none of us are finding funny any more .

Every single day 97 Bus didn’t stop, I raised my arm out the driver looked at me and didn’t stop. The bus was in service and it was not full. This isn’t the first time I see this happen to other people all the time their bus drivers take the pass..We buy ticket not free ride their ..one time I see the other side road and the our Asian driver use shirt words ..why you not see to the bus ..bus coming in this side!..brother this is not your business whatever I see you see the person stand on bus stop you have to stop the ..shit driver of the 97 /97A buses mostly the our Asian driver ..who are very rude

Absolutely fuming with the 12X bus we got on at canley, it should take 22 minutes to get to Coventry town it took 44 minutes because the driver got out of the bus twice to use his phone! Bus number was E092

We were outside Birmingham New Street for the 82 Bus Service.And I have what a joke that service is.Five number 87's Buses had gone past within 30 minutes of each other.On the 6th number 87 bus we asked the driver if and when the 82 Bus was due to arrive.He then told us that he was going to be the 82 and that he wasn't allowed to change the number from the 87 to the 82 until he reached Colmore Row in Birmingham City.It would be lovely if National Express WestMidlands travel would inform people over 60 who are not computer savvy of new information,My Wife is disabled and we are not happy with your appalling bus service 😠😠😠

Bus didn’t stop, I raised my arm out the driver looked at me and didn’t stop. The bus was in service and it was not full. This isn’t the first time I see this happen to other people all the time their bus drivers take the piss.

£70 a month for a bus pass is expensive and then most the time the buses are arriving late or two at a time it’s unacceptable I’ve been late for work many times due to wrong bus timings written and have had it deducted from my wage, why should I have to suffer for a slow bus service? Avoid using twm waste of time and money

I will never use any National Express bus again. I don't trust any of the miserable drivers as far as I can throw them. One charged me £3.00 to travel a few minutes from Broad Street (Sainsbury's) in Bromsgrove to Catshill. When I checked my transactions on the NE website, I found that the driver had charged me for travelling to Birmingham, Priory Qway, a further 40 minutes up the road from the stop I got off at in Catshill. Before scanning my card, I explicitly stated to the driver that I wanted a single to Catshill. It should not have cost £3.00! This company is full of rip-off merchants.

Please let me know how to get a job responding to these comments, cause it must be the easiest job in the world.

I’ve never written a negative Trustpilot but truly this is the worst transport company I’ve ever used. I’ve used it as long as I can remember and I can’t wait for this company to go bankrupt or fail miserably.

These drivers are absolute shit honestly had enough. waiting for the bus for so long just for the bus driver to flipping miss me even though my hand was up when normally every driver stops. Bro was even staring at me like a bloody dog fix some of these shitty drivers.

Useless drivers, had 3 buses turn up saying no service to turn to 37 then sit around for 5 mins to go back to no service . 3x in a row in a space of 1 hour ... useless basterds

Disgusting service people dying in heat there no air and the stupid driver stops on every stops for 5 min for no reason making people late for work I don't know why people even bother to pay them high charges.

National express in birmingham services is very bad , the drivers Thougth have a lot of credit on us, and the management is not worthy of stopping the continuous delay ( 45 and 47 buses , and very dirty, I pay a money and they increase it all time
Not god services

87 Bus the worst very bad service with corrupted drivers who take regular breaks causing delay in services. This Bus service should be reported to the Watchdog increasing fairs and reducing services to benefit their current availability.

Frankly very few polite words describe the service. Particularly when it comes to charge ppl and missed service.
IE the bus doesn't come at 8.15 reason? They didn't have a driver I thought it was a joke.
The number of time the last bus didn't come. At 7.54 in the evening of a week day! Their poor service also reduce work opportunities for those of us who due to disabilities can't drive. An example of how not to run a company

Some bus drivers are rude and cannot communicate. One time I asked for daysafer, he told me to put my card on the device. So I did, then he charged me for contactless. Then told me it's my fault to put the card on the device, if i want a day safer, I'll have to pay extra!
Another time when I asked for daysafer, the driver spoke with heavy eccent, so I asked him to explain what he is saying, he suddenly closed the door, drive really fast and just keep repeatedly shouting what he said before. That absolutely didn't help.