National Express West MidlandsReviews 

The most horrible public transport network. You can have the schedule for the buses and it will be as useless as anything. You can as well get off from your house three hours before time cos that's the only way you are getting a bus. Recommendation:total overhaul or scrap the bus schedule at bus stops as they are useless.

Up date to my previous review submitted at the start of March. Unfortunatly I have had the need to use the bus again to travel to Birmingham. "It must have improved I thought".
Unfortunatly.....NOT! Again late to a meeting because this time TWO busses missed out.
West Midlands Travel...you really are that bad. Shockingly poor

Buses never show up or are late, tickets are overpriced for a crap service. When they do show up half the time there filled with junkies and openly use in done of everyone. would give it 0 stars if I could.

Mother in law waiting well over a hour for a bus with no show to collect my child from school. 2nd time this has happened in a few weeks and 2nd time ive had to pay a after school club fine.! Not happy. How do i get a refund for this?

I've tried to purchase a pass and, yet again (this isn't the first time this has happened), I got a processing error.
I've checked the details I gave and they were all correct.
On this basis, I attempted to call the customer service helpline only to receive a message that this is closed.
AN ABYSMAL SERVICE. I'm trying to help the environment by using public transport rather my car.
I've given up on this now. I'll carry on using my car!

It say Bus comes every 7 minutes but I regularly had to wait more than 20 minutes. To top up your Swift card, u need to go to 3 different places, not worth it for me. Their customer service is lazy and not helpful. If you want to know how much I dislike these buses, I walk 1 hour and 30 minutes, 4/7 days cause I don't want to deal with these arrogant, unhelpful people. Buses smell bad too.

Out of date and smelly buses 😆

Even developing countries aim to provide latest technologically advanced and clean buses. Birmingham really is still stuck in the 90s 😆😆😆

I bought a coach ticket from Bristol to Birmingham. I should have brought a return ticket. As I’m not great with doing things on line, I phone national express customer services for some help and advice. I spoke to a customer service representative by the name of Naz. He was extremely
helpful, patient, polite, respectful, friendly, and knowledgeable. Naz professionalism was exceptional.

I left school and got to the bus stop early, bus was 20 minutes late and the driver didn't stop at the stop multiple people were pressing the button for.

A bus that is supposed to come every 7 mins instead comes every 30 mins and for some genuine unknown reason they always have a single decker bus trying to squeeze as many people in as possible because screw it why not. I hate thinking about this company because I genuinely despise them. I can’t understand why it’s this bad, clearly no one in management cares about high standards and this company really contributes to gridlocks and a stigma that people have on Wolverhampton. It’s truly awful. If I could put 0, I would as there are no positives for this company. Hopefully one day buses get nationalised and they sack every single one of these lazy people.

Just had the most wonderful bus driver who helped us get from his bus (50) to the 76 busstop and even directed us to the safer crossing.
he was bald with glasses and doing the 50 route on a Saturday afternoon
absolute lovely man, didn't catch his name or the bus name but if anyone recognises this- thank you!

I live in Birmingham and don’t have a car so there no order way to get to the city since the train station isn’t nearby. The bus service is one of the worse service that I have to take regularly. Rarely are the buses on time. And even worse thing is a lot of times the google map shows the bus left/departed, but you’re standing in the bus stop and you don’t spot any bus leaving or arriving….
And every year they keep increasing the bus fair with such shitty service.

The worst public service I have ever had the misfortune to use. I have lost work because of this service, the staff aspecially the senior staff are some of the worst people I have ever met, rude arrogant filled with contempt for the people they give this service to. Some days the driver won't even stop for you, drivers constantly racing through stops to get to the final destination then they wonder why people get angry at them when they stop at a half way point because they are a head of schedule, which means they have gone through stop early so people will miss that bus. And to top this all off certain people get let on the bus free and if your an illegal or non British they seemingly allow them on for £1.50 yet, the machine wouldn't scan my card (the fault of the machine) so I had to get off bus and I missed my train and that day I lost that job, and to rub salt in the wounds two minutes later I used my card in a shop next to bus to make sure it works. The management and head office of this service all need replacing with people who actually know what they are doing.

Some drivers don’t care about people. I was waiting for 11A which was supposed to come at 9:12 pm at willes road driver saw us but didn’t stop and the next bus took ages. You guys need to improve your service once i was in bus and i saw elderly man trying to run towards a bus stop the driver saw it but he didn’t stop at the bus stop and this continued on next stop there was lady standing she waved at driver but the driver didn’t stop. They don’t care if a person is standing in cold or rain if they want to stop they stop if they don’t want to stop they don’t

very late. every 10 minutes? more like every 10 hours

The 46 bus was delayed 30 mins, which has not happened for the first time and after that I started walking to my home when I saw it coming in full speed and I tried to stop it just a little way before the bus stop, but the insolent driver did not stop even at the bus stop and proceeded in full speed

Disgusting service, they don’t stop bus even I’m waving my hand 1 mile before. Always going early by scheduled time.

Useless service that I don't trust to get me to work on time. As soon as I learn how to drive I will never use a bus again

Since the payrise the drivers received and the increase in fares the attitude off many drivers has been dismal. Mistakes they make they don't apologise for or hold themselves to account, when there's a problem passengers are not informed and left sitting for ages
It's not hard to be friendly.

since the wage increase drivers do not care, buses always late, and further more.... £2.90 for an adult single??? i live in cradley heath, and its actually cheaper 4 myself and my wife to get a taxi on a saturday nite out rather than wait at a bus stop, (50%/50%) chance that the bus will show up at all,