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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, particularly the controllers, highlighting their solid construction, comfortable feel, and advanced features like drift-free joysticks. Many appreciate the unique designs and the overall value these products offer, with some even purchasing multiple items. However, a significant number of people were dissatisfied with the company's response time and the delivery service. Many customers report not receiving updates on their orders, experiencing long shipping delays, and having difficulty getting responses from customer support regarding order status or issues. Some also noted problems with receiving incomplete orders or products that arrived with defects.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. While some customers praise the excellent quality,... See more

Order

Customers had ambiguous experiences with order. While some reviewers received their orders, such as the NYXI... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers received their products... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Response time

Consumers express significant dissatisfaction with response times. Many report sending multiple emails over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was an issue with payments but it was sorted smoothly. Appreciate the updated and help. Super excited for the controllers

Rated 4 out of 5 stars

Very happy with the Hyperion 3 controller and the Odyssey case — both are excellent quality and definitely worth the wait. However, the shipping process really needs improvement. Choosing a more... See more

Rated 1 out of 5 stars

Address did not feed through correctly from PayPal, as the street name was missing. I immediately sent an email to Nyxigame support asking for the address to be corrected, but received no response. Re... See more

Rated 1 out of 5 stars

I purchased a controller from NYXI on January 25th (Order: NYXIGAME80911), but to date, I have received no follow-up emails about shipping or delivery details. I’ve already sent two emails to their su... See more

Company replied


Company details

  1. Video Game Shop

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Bought rechargeable mid bridge & case…

Bought rechargeable mid bridge & case for the NYXI Hyperion 2 Wireless JoyCon as they were sold out previously when I bought the controller.
They were both on same half price, but when I got to check out they were full price.
Only half price when purchasing with the NYXI Hyperion 2 Wireless JoyCon.
Bit frustrating as a loyal returning customer that charged double due to previous stock limitations, feels almost strategic!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous controllers!

Very nice to the point overview and selection of products, good products by the way. I already bought the hyperion pro and flexi and there have been no issues whatsoever. I am very happy with the quality and service.
One thing though: as I am buying from Belgium 70$ for the hyperion 2 looked too expensive keeping in mind that it nearly increases by 40% with all the creative taxes we have. I couldn't resist and bought it anyway and on the bill it stated that this price is the total cost for me, all taxes included. That is why it looked more expensive. This is very good, but they should mention this on the site as this wasn't the case on previous purchases.

8 May 2025
Unprompted review
Rated 4 out of 5 stars

Good, easy experience for ordering

The interface/website was very clean and intuitive, competitive price for what I was looking for (backup Switch OLED Joycons with Hall effect sticks), only thing is shipping time, but the price was good, and I found what I was looking for. Plus ordering and entering the coupon code was very quick and easy.

Will definitely look to come to the website for other Switch OLED controllers and accessories.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Clean website interface

Clean website interface, and aggressive marketing(youtube / instagram) thats why it pushes me to buy one !!!... well also the joycon drift... Great features however it wpuld be cool to have an official video shwoing the products side by side and with a 360 angle view to see how well it fits in a hand. I am still pending to recieve my hypherion 2 joycons but so far has been a good experience. However something that it will be cool to hear abput is about the swapable covers :) just to create hype !!!! Thank you very much !!!

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Ordering process was a breeze

Ordering process was a breeze, I have read and seen plenty of awesome reviews I can’t wait to receive and review the nyxi hypherion 2 myself other controllers hurt my hands hope this one doesn’t.

16 March 2025
Unprompted review
Rated 4 out of 5 stars

Awesome products, limited shipping destinations

The products look awesome and the ordering process was quick and easy. The only issue I have is that the list of countries they ship to could be longer - I'm located in Estonia (which is in the EU, if you didn't know), but to get my hands on Nyxi products, I had to have them shipped to a friend in Sweden who will then forward the goods to me.

16 March 2025
Unprompted review
Rated 5 out of 5 stars

Excels in every way

From the ease of shopping on the Website, the prompt reply from customer services, to the quality of the product and the value for money, Nyxigame is the perfect experience

6 March 2025
Unprompted review
Rated 4 out of 5 stars

Great Website & Products. Shipping is slow.

Navigation and Product Selection are great. Purchasing is very easy and smooth. But Shipping possibly taking up to 20 days almost kept me from purchasing the controller. I decided to move forward after reading reviews on their controllers. But the shipping needs to be improved. 10 to 20 days isn't really a good time frame.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased.

These are very good quality controllers. I ordered the wireless controller where you can take off and switch around the d pad and joy stick. I thought the holes would bother me and feel funny or cheap, but they don’t. I’ve also ordered 2 game coupe controllers that hook to the sides of the switch. I’m very pleased with all of them and I’m picky about my controllers.
I don’t even like the original game cube controller, but bought them for nostalgia’s sake. I was surprised to discover that I love these on my switch so much that I might use them as my regular switch joy cons. Very comfortable to hold attached to switch and looks good. They even work disconnected. I don’t like it as much as a stand alone controller, which it can be, just because I’m not a huge original game cube controller fan, but I love them as switch joycons. I hate cheap switch joycons. These don’t feel like that. I also bought a nice big case to put the switch in with the game cube joycons, that’s great quality, with a lot of space. My only gripe is that I wish the case held the cartridges a little bit deeper, but is not bad at all. Not a reason to not buy it. For some reason, when I bought the two different colored game cube controllers on the same morning, in the same bundle, I got the second one I ordered right away, but I had to wait over an extra week for the other one. Also, the first one had the bundle all together in one package, the other one had parts of the bundle sent separately. So the shipping was a little weird. One was shipped fast and complete, the other not as much, but u got everything well packaged in thick boxes, in a timely manner. When I emailed about the other controller that hadn’t come yet, they responded right away and made sure it was shipped right away, I’m very pleased with these purchases and highly recommend. This company is NOT a scam.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Good site and easy for first time navigation.

I decided to order from your website as I usually order from Amazon. This is my first time ordering from your site and it is easy to navigate and compared to your Amazon store everything for the most part is in stock.

18 February 2025
Unprompted review
Rated 4 out of 5 stars

Not a scam :D

Website was good enough but making payment to Chinese hotmail account made me very wary. I fully expected this to be a scam at this point.
Sure enough though product arrived much sooner than expected (website stated 12-20 business days for delivery but it arrived 5 days later!) which was awesome!
Also first impressions of the Hyperion Pro are very positive. Only they seem to randomly disconnect from the console once every blue moon...? I'll have to look further into that.

20 January 2025
Unprompted review

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