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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, particularly the controllers, highlighting their solid construction, comfortable feel, and advanced features like drift-free joysticks. Many appreciate the unique designs and the overall value these products offer, with some even purchasing multiple items. However, a significant number of people were dissatisfied with the company's response time and the delivery service. Many customers report not receiving updates on their orders, experiencing long shipping delays, and having difficulty getting responses from customer support regarding order status or issues. Some also noted problems with receiving incomplete orders or products that arrived with defects.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. While some customers praise the excellent quality,... See more

Order

Customers had ambiguous experiences with order. While some reviewers received their orders, such as the NYXI... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers received their products... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Response time

Consumers express significant dissatisfaction with response times. Many report sending multiple emails over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was an issue with payments but it was sorted smoothly. Appreciate the updated and help. Super excited for the controllers

Rated 4 out of 5 stars

Very happy with the Hyperion 3 controller and the Odyssey case — both are excellent quality and definitely worth the wait. However, the shipping process really needs improvement. Choosing a more... See more

Rated 1 out of 5 stars

Address did not feed through correctly from PayPal, as the street name was missing. I immediately sent an email to Nyxigame support asking for the address to be corrected, but received no response. Re... See more

Rated 1 out of 5 stars

I purchased a controller from NYXI on January 25th (Order: NYXIGAME80911), but to date, I have received no follow-up emails about shipping or delivery details. I’ve already sent two emails to their su... See more

Company replied


Company details

  1. Video Game Shop

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

5 stars except for this tiny detail...

The only reason I didn't give you 5 stars was because when looking for a controller to buy the one I really wanted didn't state anything about having a certain feature that the previous model had. And as far as I could see it wasn't their as well. So maybe a little better with descriptions and more 3d pictures and better short videos showing EVERYTHING it can do. Besides that, I'm very pleased and happy with this purchase and experience

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Finally the controller of my dreams!

This review doesn't unfortunately include product review yet as I'm awaiting my order with probably too much excitement but I've awaited being able to get GameCube controllers for the switch that were actually worth while and hoping these will be my answer! As for the website I love how it was absolutely straightforward and allowed me to use my PayPal not that that's important to some but it was for me. I like that for my two controllers and a case to carry the switch with the splitpad one attached got me free shipping that was a wicked plus. Wish you guys would make us Nintendo heads a GameCube controller fully compatible with the switch as well, just a thought! Keep up the great work!!!

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Returning for More

A while back, I saw plenty of YouTubers reviewing the Wizard. I didn’t believe them, but I had been looking for GameCube joycons for ages. The GameCube is the system I have the most time playing, and the buttons are always right where I want them. Those joycons blew my expectations out of the water, so I return for the Warrior, so I can play on my big screen. I might have to come back for one specifically for my PC gaming. I’m amazed at the quality and price; at least equivalent to that of direct-from-Nintendo.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

top quality is a must

i'm excited to see what anti-drift is all about. plus, my hands require the back buttons for comfort. i bought it for my Switch bc what it came with is not good for me.

26 December 2024
Unprompted review
Rated 5 out of 5 stars

Masterful ease

I believe that the price and efficiently of buying the product was extremely relaxed and efficient. The site was very clear and concise, and the fact that the controllers are still being manufactured shows that the company has an eye for classic systems and keeping them alive. I appreciate that.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing controllers

I'm very satisfied with the controllers I've purchased from the site, it's very reliable, the controllers feel and look great and overall I think the service has been great. There's free shipping to Mexico and its also less expensive than buying them from other stores. There are coupons and discounts and offers every now and then specially on Christmas. I'm very happy with my NYXI controllers.

7 December 2024
Unprompted review
Rated 4 out of 5 stars

Free shipping to México

Free shipping to México, exactly the product I was looking for, Gamecube style controller that can work on switch and PC.
Really looking forward using it, the precess andd experience on the store is 5 stars.
I would like to have more detailed explanation on what c stick means, woth pictures, not just a drop box.
And if you had an option to choose the accesories like the sticks for the controller and the carryng bag, I wpuld have at least picked the sticks.
But I saw that after buying it. I dont think i get free shipping on just the sticks, it's a shame.
Just because these two last point i deduct 1 star to the rating.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

I likes how simple the steps were to…

I likes how simple the steps were to follow to complete my order. I also liked that the ease to add the Holiday Gifts and discount coupons. Overall, I am very satisfied with my experience. I will for sure order again in the future.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Awesome Products!

The NYXI Controllers are awesome in quality and compatibility. Got 4 different Controlers and each of them is top notch! Especially the Warrior for Nintendo Gamecube, now I don't have to buy the expensive Wavebird-Cons on eBay, I can get a new and better one for my beloved NGC!

5 December 2024
Unprompted review
Rated 5 out of 5 stars

I love the controllers from nyxi

I love the controllers from nyxi, I have all 4 wizard's and I'm thrilled. But I have a point of criticism: I find it very, very unfortunate that the keyboard striker is not available in Europe. I really wanted to have it and therefore had to buy it via ebay. but I love the keyboard, it's just incredibly cool.

3 December 2024
Unprompted review
Rated 4 out of 5 stars

The controller is very nice quality and…

The controller is very nice quality and I'm happy with my purchase, but shipping was a nightmare and with a whole lot of back and forth due to my address somehow not being correct after triple verifying it, it still took over 2 months to receive my controller. That being said, I'm still happy I purchased it.

8 November 2024
Unprompted review

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