Nz MyproteinReviews 

874
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, often highlighting the delicious flavors and the effectiveness of the protein powders. Many find the online ordering process easy and straightforward, appreciating the clear navigation of the website. Reviewers also frequently mention the good value for money, especially when products are on special, and the overall fair pricing. However, some people were dissatisfied with the delivery service, citing delays and issues with tracking information. There were also instances of damaged products upon arrival, including torn packaging and spilled contents, which raised concerns about product safety and quality control. A few other people also felt that the variety of flavors offered has decreased over time, and some experienced difficulties with order amendments or customer service responsiveness.

What people talk about most

Product

Consumers generally find the product to be positive, with many praising the quality, taste, and value for... See more

Order

Reviewers highlight ambiguous aspects of order, with many finding the ordering process easy and... See more

Price

Customers consistently note ambiguous experiences with price, with many praising good prices, great deals,... See more

Quality

Customers had positive experiences with quality, often describing products as the "best vegan protein" or... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick and easy delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Best protein ever. Love everything about it. The only issue that there is some other flavours that NZ myprotein aren't providing. Sucknas vimto water protein. Date with caramel. Cerelak milk. Like mid... See more

Company replied

Rated 4 out of 5 stars

This is my first purchase as you where recommend by my daughter in Australia. Once I recieve my order I guess I'll have a better idea of how good you and your product are.

Company replied

Rated 5 out of 5 stars

Very happy with our first order of unflavoured collagen protein powder. Now have ordered whey isolate unflavoured and hoping for a good product once again. Probably once of the best value for money su... See more

Company replied

Rated 5 out of 5 stars

Easy online ordering, with prompt feedback and updates on delivery progress. Great quality product in a delicious range of flavours - I have been using the protein powder for over a year now - still l... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

874 reviews

5-star
4-star
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1-star

Asks customers to review

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4.0

All reviews

(874)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Easy

Easy, just not sure of timeframe of delivery or email confirmation it has been dispatch

13 February 2026
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards, Natalia

Rated 3 out of 5 stars

The order went fine

The order went fine - yet to open. Didn't know it would be drop-shipped but it was reasonably quick. Very spammy emailing though - heaps of emails about protein deals - too many.

1 February 2026
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards, Natalia

Rated 1 out of 5 stars

Not a Great Experience

Hi MyProtein Team,
I hope you are well.
I am writing regarding my recent order, which unfortunately arrived with multiple issues.
Firstly, the delivery was delayed. I did receive an email from MyProtein acknowledging the delay and apologising for the inconvenience, which I appreciated. However, the delivery still arrived later than expected.
Secondly, and more importantly, when I opened the package, I noticed that protein powder had spilled everywhere inside the box. Upon checking the bags, it appears they were subjected to significant pressure, causing them to burst open. The damage makes the product unsafe to consume, as the contents may have been contaminated.
I have attached screenshots/photos showing the condition in which the items arrived.
Given the situation, I kindly request a replacement for the damaged bags as soon as possible. Please also swap all 5 packets.
Please let me know if you need any additional information from my side.
Thank you,
Aaryansh
PFA screenshots.

25 January 2026
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Reply from Nz Myprotein

Hello Aaryansh,

Thank you for leaving your review. 

I am sorry to hear that you received your item in poor condition, and I can appreciate how disappointing this must have been for you.
 
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Easy to use website

Easy to use website, great discount and it doesn't take too long to ship to here in NZ

29 January 2026
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Delicious

Reliable fast shipping.
Unbelievable taste.
Digests well
Keeps me full

12 January 2026
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering, with prompt feedback and updates on delivery progress. Great quality product in a delicious range of flavours - I have been using the protein powder for over a year now - still love it! Also felt that I was getting good value as always an online discount promotion offered.

8 January 2026
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Fantastic product

Fantastic product. Whey protein unsweetened and chocolate flavour both are great. Amino profile is also good. Overall a great protein source.

26 December 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

I'm satisfied.

25 December 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

always price increases

always price increases

25 December 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review.

I am sorry that you have faced this problem with your order, I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Rated 1 out of 5 stars

Delivery delayed indefinitely—No tracking!

It’s been 15 days and I have yet to receive my order. I got an email apologising for the delay, then another one with tracking number but when I click the link it doesn’t say if item has been shipped or out for delivery or what not. Very disappointing.

1 December 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hi,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with the delivery of your order.

I have investigated this further and contacted you via your account.

Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,
Jonathan

Rated 1 out of 5 stars

Poor Quality and Incorrect Sizing

My last order from MP was really disappointing. The shorts I ordered arrived torn, and the T-shirt was noticeably smaller than the size listed. I expected better quality and accuracy from MP, and this experience has definitely let me down.

5 December 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello Anman,

Thank you for taking time to leave your review.

I apologise you have faced issues with the order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Easy to place an order

Easy to place an order. This is good brand too

1 December 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

Disappointed

Hi,
I’ve had an issue with my purchase and it’s really frustrating that no one has responded to any of my messages. I feel completely ignored. This has been really disappointing, and honestly I wouldn’t recommend anyone to go through this experience.

27 November 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello Jasmeet,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 1 out of 5 stars

Had their pricing wrong and cancelled…

Had their pricing wrong and cancelled my order after paying for it

26 November 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello Jack,

Thank you for taking time to leave your review.

I apologise you are facing issues with this order, I have now looked into this for you and I can confirm that I have contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 4 out of 5 stars

Best protein ever

Best protein ever. Love everything about it. The only issue that there is some other flavours that NZ myprotein aren't providing. Sucknas vimto water protein. Date with caramel. Cerelak milk. Like middle eat flavours.

22 November 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

Rated 5 out of 5 stars

Responded to my issues quickly and with…

Responded to my issues quickly and with understanding. Good customer service. Would recommend

18 November 2025
Unprompted review
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Great prices and product

17 November 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Fast and easy online purchase

Fast and easy online purchase

9 November 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

Their customer support is pathetic

Their customer support is pathetic

7 November 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello Krishan,

Thank you for taking time to leave your review.

I apologise about the issues you have faced, I have now looked into this for you and contacted through your account to assist with this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Very happy with our first order of…

Very happy with our first order of unflavoured collagen protein powder. Now have ordered whey isolate unflavoured and hoping for a good product once again. Probably once of the best value for money supplement companies out there.

26 October 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

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