Nz Myprotein Reviews 

875
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and delicious taste of the products, especially protein powders, finding them effective and easy to consume. Many appreciate the straightforward online ordering process and often highlight good prices and value for money. However, some customers experienced frustrating delivery delays or a lack of clear tracking information for their orders. A few reviewers also noted a limited range of flavors compared to the past and difficulty amending orders after purchase. Additionally, concerns were raised about damaged items, high shipping costs, or unexpected price increases.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality, good value for money,... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

Customers had ambiguous experiences with price, with many reviewers praising the great prices, discounts, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising quick and easy delivery, even... See more

Quality

Users describe positive interactions with quality, frequently praising the products as the "best vegan... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Best protein ever. Love everything about it. The only issue that there is some other flavours that NZ myprotein aren't providing. Sucknas vimto water protein. Date with caramel. Cerelak milk. Like mid... See more

Company replied

Rated 4 out of 5 stars

This is my first purchase as you where recommend by my daughter in Australia. Once I recieve my order I guess I'll have a better idea of how good you and your product are.

Company replied

Rated 5 out of 5 stars

Very happy with our first order of unflavoured collagen protein powder. Now have ordered whey isolate unflavoured and hoping for a good product once again. Probably once of the best value for money su... See more

Company replied

Rated 5 out of 5 stars

Easy online ordering, with prompt feedback and updates on delivery progress. Great quality product in a delicious range of flavours - I have been using the protein powder for over a year now - still l... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

875 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(875)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication regarding delivery…

Good communication regarding delivery of product.

26 May 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 3 out of 5 stars

It's good that there are many options…

It's good that there are many options and they're not expensive. Previously, there was a hole in the bag and the protein was scattered in the mail box, so I sent an email, but there was no kind response such as an exchange. Also, it takes almost a month from ordering to receiving the product.

22 May 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Sam

Rated 4 out of 5 stars

THE DRAWBACK IS THAT I NEED TO REMIND…

THE DRAWBACK IS THAT I NEED TO REMIND THEM TO REFUND THE SHIPPING FEE EVERY TIME. :(

OTHER THAN THAT THE QUALITY IS AWESOME WHAT I CAN TRUST.

15 May 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 4 out of 5 stars

Quality of ingredients

Great product, great quality

13 May 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 1 out of 5 stars

Can't get the payment through

Can't get the payment through...... waiting for assistance as I am writing

12 May 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

I am sorry to hear of this issue.

I do want to assist and get this issue resolved and I am confident I can.

Please can you sign into your account to view the message I have just sent you.

I will be able to get this sorted.

Kind regards,

Sam

Rated 4 out of 5 stars

You've got the stars

You've got the stars - don't push it.

8 May 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 5 out of 5 stars

it took a bit long to get to New…

it took a bit long to get to New Zealand... but otherwise very good

30 April 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 4 out of 5 stars

Loved the discount

Loved the discount. Your price is quite high otherwise.

26 April 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 4 out of 5 stars

Great products

Great range of quality products

25 April 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 5 out of 5 stars

Easy and cheap which is exactly what i…

Easy and cheap which is exactly what i needed, definitelygetting from you lot again

18 April 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 4 out of 5 stars

Simple to order but I could not sign…

Simple to order but I could not sign up for the new customer discount. The submit button did not work. Waiting to taste the product now

17 April 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 5 out of 5 stars

It’s legit

It got delivered faster then the time it was told to delivered

12 April 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 2 out of 5 stars

A great site but doesn’t show true cost…

A great site but doesn’t show true cost of shipping. Had to pay extra for shipping

2 April 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

I am sorry to hear of this issue.

I do want to assist and get this issue resolved and I am confident I can.

Please can you sign into your account to view the message I have just sent you.

I will be able to get this sorted.

Kind regards,

Sam

Rated 3 out of 5 stars

Buggy checkout.

The checkout cart often mysteriously dumped part of my order (I tried to order three 1kg packages of vanilla impact whey protein, but when I tried to checkout they were missing even though they showed as added previously). This was extremely frustrating.

1 April 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

I am sorry to hear of this issue.

I do want to assist and get this issue resolved and I am confident I can.

Please can you sign into your account to view the message I have just sent you.

I will be able to get this sorted.

Kind regards,

Sam

Rated 4 out of 5 stars

easy to follow online

easy to follow online
would like more useful gift as neither of current gifts are gifts they are discounts
better to offer energy bars and the like
My coach gave me your details so word of mouth works

30 March 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 5 out of 5 stars

Efficeinet service

25 March 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,

Jane

Rated 5 out of 5 stars

Easy to navigate website with excellent…

Easy to navigate website with excellent pricing and informative nutritional information!!

24 March 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,
Thank you so much for your 5-star review!

We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.

If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!

Looking forward to serving you again soon!

Kind regards,
Jane

Rated 5 out of 5 stars

Good protein

I'm really looking forward to the protein! I ordered a 3kg chocolate smoothie.

20 March 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Rated 5 out of 5 stars

Great website, easy browsing

Really easy to navigate website, clear and easy affordances given to symbols, logos and overall design of the site.

17 March 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

What I observed is

What I observed is, this is one of the most authentic, genuine protein in the world,

9 March 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look