Nz Myprotein Reviews 

875
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and delicious taste of the products, especially protein powders, finding them effective and easy to consume. Many appreciate the straightforward online ordering process and often highlight good prices and value for money. However, some customers experienced frustrating delivery delays or a lack of clear tracking information for their orders. A few reviewers also noted a limited range of flavors compared to the past and difficulty amending orders after purchase. Additionally, concerns were raised about damaged items, high shipping costs, or unexpected price increases.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality, good value for money,... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

Customers had ambiguous experiences with price, with many reviewers praising the great prices, discounts, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising quick and easy delivery, even... See more

Quality

Users describe positive interactions with quality, frequently praising the products as the "best vegan... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Best protein ever. Love everything about it. The only issue that there is some other flavours that NZ myprotein aren't providing. Sucknas vimto water protein. Date with caramel. Cerelak milk. Like mid... See more

Company replied

Rated 4 out of 5 stars

This is my first purchase as you where recommend by my daughter in Australia. Once I recieve my order I guess I'll have a better idea of how good you and your product are.

Company replied

Rated 5 out of 5 stars

Very happy with our first order of unflavoured collagen protein powder. Now have ordered whey isolate unflavoured and hoping for a good product once again. Probably once of the best value for money su... See more

Company replied

Rated 5 out of 5 stars

Easy online ordering, with prompt feedback and updates on delivery progress. Great quality product in a delicious range of flavours - I have been using the protein powder for over a year now - still l... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

875 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.0

All reviews

(875)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It's fast & easy

2 March 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Rated 3 out of 5 stars

I love the protein

I love the protein, buying it is straight forward and what I would expect so no complaints with your team. However,
what I REALLY disliked was the “free gifts”. I’d rather have nothing than ever have to speak with hello fresh again. They weaselled their way out of giving me the voucher and charged me for a box of food that was supposed to be free with the voucher. Was one of the most painful conversations I’ve had on a phone for half an hour.. In the end I got a refund. I would suggest any other gifts or nothing would be better than the vouchers.

24 February 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello Brandon,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Leah

Rated 5 out of 5 stars

Website is so easy to use and amazing…

Website is so easy to use and amazing price

17 February 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,
Thank you for leaving a 5-star review!

We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.

We truly appreciate your support and look forward to welcoming you again soon!

Kind Regards,
Jane

Rated 3 out of 5 stars

The delivery charge was quite high

The delivery charge was quite high. The return process isn’t good enough.

17 February 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 5 out of 5 stars
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Easy easy easy

Easy easy easy

10 February 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Very easy to order

Very easy to order. Looking forward to trying product.

6 February 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 1 out of 5 stars

damaged package I received

damaged package I received. I have already provided all the requested photos and detailed information, but unfortunately, I have yet to receive a response from your team.

As a loyal customer, I expected better service from a reputable brand like Myprotein. I am quite disappointed by the lack of communication and the delay in addressing this issue. I would appreciate a prompt resolution to this matter.

Please let me know what steps will be taken to resolve this, or if any further information is needed from my side. I would appreciate it if you could prioritize this and get back to me as soon as possible.

20 January 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hi Akshay,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with the damages on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

Rated 5 out of 5 stars

I still like the product and shipping…

I still like the product and shipping is always fast

30 January 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

My experience was extremely positive

My experience was extremely positive, and the shopping process was seamless. I also contacted the support team to inquire about some ingredients, and I received a response within 10 minutes, which was fantastic!

27 January 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Free shaker after signing up was…

Free shaker after signing up was absolute bonus and heard such great reviews can’t wait to try

27 January 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

The protein powder tastes great

The protein powder tastes great. Affordable price aswell.

20 January 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Best Supplement brand on the market…

Best Supplement brand on the market I’ve been a My protein Consumer for over year now I’ve tried nearly all the flavours best flavour is chocolate caramel isolate whey ⭐️⭐️⭐️⭐️⭐️ taste so good i just made a purchase for Clear Whey mango/orange excited to try that but overall hands down best supplement brand out there great selection.

8 January 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Great products

Great products, never had any issues.

6 January 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

amazing protein powder

I've been trying to find a solid protein powder for a while now and have now stumbled upon you guys. I love the simple packaging and the price of the protein powder itself not being overly expensive. Great Job!

5 January 2025
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Easy to navigate website selection is…

Easy to navigate website selection is top tier I would how ever love to get the vimto clear whey flavor available for nz

13 December 2024
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Good taste of the protein and other…

Good taste of the protein and other variety of stuff

28 November 2024
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Over all it’s best protein,I feel the…

Over all it’s best protein,I feel the difference between this and other protein

29 November 2024
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 3 out of 5 stars

Referral codes not working!!

My eldest Son referred me to the site, he gave me a kilo bag of Impact Whey Protein. Unfortunately the checkout didn't recognise any of the referral codes he has provided.

26 November 2024
Nz Myprotein logo

Reply from Nz Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

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