Oak & Luna Reviews 

10,983
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 986 reviews, reviewers overwhelmingly had a great experience with this company. People often highlight the beautiful design and top-tier quality of the jewelry, making items a popular choice for meaningful gifts. Buyers frequently mention that the ordering process is simple, delivery is remarkably fast, and support staff are extremely helpful and responsive. Though some customers experienced issues with items tarnishing or the plating coming off after a short period of regular wear. A few people also reported frustrating delivery delays or difficulties reaching customer service to resolve missing parcels and returns. Despite these occasional setbacks, overall consumer satisfaction remains exceptionally high among shoppers.

What people talk about most

Product

People report high satisfaction and delight with the jewelry, frequently describing the pieces as beautiful,... See more

Quality

Customers consistently note positive experiences with quality, highlighting dainty and beautiful designs that... See more

Order

Reviewers highlight positive aspects of order satisfaction, noting that the website makes placing purchases... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oak and Luna creates timeless yet chic pieces of jewelry that an on the go girl like me can wear all day, every day. I am mom and teacher, so I look for ways to add pops of fashion into my wardrobe wi... See more

Company replied

Rated 5 out of 5 stars

My necklace is more beautiful than expected! My first necklace was something very similar that I purchased off of Etsy after my 2nd born child. Unfortunately that necklace broke and i never replaced... See more

Company replied

Rated 5 out of 5 stars

I wanted something special for when I gave birth to my son and the initial necklace is exactly what I was looking for. The best part is I paid extra so when we have another baby in the future I can s... See more

Rated 5 out of 5 stars

I ordered two name pendants in the solid 10k gold and I paid for expedited shipping. The tracking process wasn’t moving past the jewelry making and I was getting concerned, as the delivery date was ge... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Your destination for custom and fashion jewelry. Explore Oak & Luna for bracelets, necklaces, rings and more. Everyday beautiful.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11k reviews

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4.4

All reviews

(10,983)

991 reviews in the last 12 months

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Rated 5 out of 5 stars

I am very excited to receive my…

I am very excited to receive my necklace! They had many options that are more to date. I also love how I can engrave in the piece. Its motivating that I can have something meaningful on my neck everyday.

8 October 2026
Rated 2 out of 5 stars

Quality not worth the price

I bought a bracelet - gold plated - in September and half of the engraving is already scratched off. For $100+ for a simple rope ID bracelet I figured it would last longer than 1 month.

1 September 2026
Unprompted review
Oak & Luna logo

Reply from Oak & Luna

Dear Mary,

I am very sorry to hear about your experience and the engraving wearing off your bracelet. I understand your disappointment, and this is certainly not the quality we expect from our jewelry.

Please be assured that we're taking your concerns seriously and will be reaching out to you privately to look into this further and help make things right.

Warm regards,

Nicola

Rated 5 out of 5 stars

I absolutely love the necklace

I absolutely love the necklace! It’s a gift for my daughter, and I’m sure she’s going to love it. It’s beautiful and exactly what I expected. I also really loved being sent a sneak peek beforehand—it was such a nice touch! I’m very happy with my purchase!

5 October 2026
Rated 5 out of 5 stars

I would highly recommend Oak and Luna

I would highly recommend Oak and Luna! They helped me personalize a bracelet that was a gift for my daughter after having her sixth child and it turned out beautiful! Customer service is so wonderful! The bracelet is unique, detailed, and the quality is amazing!

5 October 2026
Rated 5 out of 5 stars

Sterling necklace

Purchased necklace, it tarnished and unable to get clean. Oak and Luna stood behind product and replaced it. So grateful.

1 October 2026
Rated 5 out of 5 stars

Very quick response

Very quick response, they replaced my necklace due to the clasped broke, just got the replacement on Saturday. The experience through e-mail was very simple. Thanks Luna and Oak. Can’t wait to order more beautiful jewelry.
AG

16 September 2026
Oak & Luna logo

Reply from Oak & Luna

We are so happy to hear that the replacement process was simple and efficient for you. We appreciate your kind words and look forward to your next order!

The Oak & Luna Team

Rated 5 out of 5 stars

Gorgeous

Stunningly gorgeous is an understatement. I would highly recommend Oak & Luna. I was left somewhat uneasy after reading reviews, but this piece’s beauty has changed my mind.

29 September 2026
Oak & Luna logo

Reply from Oak & Luna

We're so happy to hear our piece exceeded your expectations and changed your mind! Your recommendation means a great deal to us. We appreciate your kind words.

The Oak & Luna Team

Rated 5 out of 5 stars

Chic Yet Timeless

Oak and Luna creates timeless yet chic pieces of jewelry that an on the go girl like me can wear all day, every day. I am mom and teacher, so I look for ways to add pops of fashion into my wardrobe without it being too overwhelming. Oak and Luna always has the BEST jewelry to make me feel more elegant and ready for the world. The quality is over the moon as is the delivery and customer service!

29 September 2026
Oak & Luna logo

Reply from Oak & Luna

We are so happy to hear that our jewelry helps you feel elegant and ready for anything! It's wonderful to know that our timeless and chic pieces fit seamlessly into your busy life as a mom and teacher. We truly appreciate your kind words about our quality, delivery, and customer service. Thank you for your fantastic feedback!

The Oak & Luna Team

Rated 5 out of 5 stars

Great product! Super Customer Service!

Customer service was on top of everything and so wonderful to deal with when the item seemed to be lost in customs for 2 months. They immediately had a new bracelet engraved and shipped. The engraving is immaculate and the quality is impeccable!

28 September 2026
Oak & Luna logo

Reply from Oak & Luna

We're so glad to hear that our customer service team was able to assist you effectively when your item was delayed. It's wonderful to know that the new engraved bracelet arrived and that you are pleased with its immaculate engraving and impeccable quality. Thank you for your kind words!

The Oak & Luna Team

Rated 5 out of 5 stars

Order for a birthday gift

Order for a birthday gift. Shipped fast and love it. 🥰

28 September 2026
Oak & Luna logo

Reply from Oak & Luna

We're so happy to hear that the birthday gift arrived quickly and that you love it! We appreciate your kind words.

The Oak & Luna Team

Rated 2 out of 5 stars

Very disappointed with both the quality…

Very disappointed with both the quality of the necklace and the overall experience. The necklace arrived looking orange and almost rusty, which made it look much cheaper than expected. Considering I paid over $200 for it, I expected a much higher-quality finish.

I also never received any communication that my order had shipped or any shipping updates, which was disappointing given the price point. Overall, the quality did not meet my expectations, and for what I paid, I would have rather purchased something off the rack from another retailer.

Update: Not able to provide additional information as the time expired. Issue remains unresolved or responded to.

20 September 2026
Unprompted review
Oak & Luna logo

Reply from Oak & Luna

Dear Elsey,

Thank you for bringing this to our attention. We’re sorry to hear that your necklace and overall experience did not meet your expectations.

We really appreciate you sharing your feedback, as we take concerns about the quality of our jewelry and customer experience very seriously. We’re here to help and would love the opportunity to address this for you.

We’ve reached out to you directly by email so we can learn more about the issue with your necklace and assist you with the next steps.

We look forward to hearing from you and helping make this experience better.

Warm regards,

Nicola

Rated 5 out of 5 stars

Yeah

Yeah, first my experience wasn’t too good. My product got lost, but I know it wasn’t you guys fault but it was fixed the belt to me immediately so I do appreciate that.

25 September 2026
Oak & Luna logo

Reply from Oak & Luna

We're glad we could resolve the issue with your lost product quickly. We appreciate your understanding and are happy we could get the correct item to you promptly.

The Oak & Luna Team

Rated 5 out of 5 stars

Definitely recommend!! 10/10

I ordered two name pendants in the solid 10k gold and I paid for expedited shipping. The tracking process wasn’t moving past the jewelry making and I was getting concerned, as the delivery date was getting close. I emailed customer service and not only did they get back to me very quickly, but they were so nice and very helpful! They were able to look and see where exactly it was in the process and they arrived on time!!

9 September 2026
Oak & Luna logo

Reply from Oak & Luna

We are so pleased to hear that our customer service team was able to assist you promptly and effectively with your expedited order of the two solid 10k gold name pendants. It's wonderful to know that your items arrived on time and that you had such a positive experience with us. We truly appreciate you sharing your kind words!

The Oak & Luna Team

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