Oakcastle Reviews 

271
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional audio quality, noting that the compact devices deliver surprisingly powerful sound and sport a smart, solid design. Consumers also love how remarkably easy the products are to set up and operate for everyday listening. Furthermore, shoppers highlight the helpful support team for providing prompt assistance when needed. Some reviewers were not happy with software update requirements that necessitate a working Windows computer to resolve technical error messages. However, a small portion of people also mentioned encountering occasional quirks such as unexpected system freezes or volume distortion issues during extended use.

What people talk about most

Product

People report positive experiences with the product, highlighting the excellent sound quality, compact... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing deep appreciation for the... See more

User experience

Users describe positive interactions with user experience, highlighting how simple the devices are to set up... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent sound performance and solid... See more

Staff

Reviewers mention positive feedback about staff, highlighting that customer support agents are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple and solid design, easy to use and transfers via Bluetooth to my Bose loudspeaker easily in seconds. Sound is excellent too for such a small player. Instructions also simple and easy to follow,... See more

Rated 5 out of 5 stars

The support team were excellent. They responded very quickly to my query regarding my DAB radio. The proposed solution worked perfectly. It is really good to know that such a fine support team is beh... See more

Rated 5 out of 5 stars

Excellent customer support. I too had received the 'Waiting for PC wizard' error message for some time on the DAB500 unit. I received a really speedy response from Josh who sent clear instructions on... See more

Company replied

Rated 5 out of 5 stars

I only received it yesterday but it was very easy to put it together (I am not technically minded at all) took about 5 minutes, so within 10 minutes I had started playing my cds i had not listened to... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Oakcastle is the home of leading edge electronics and home audio products. Every item in the Oakcastle range was meticulously designed in Cambridge, England. Great detail has been applied to every stage of the design and manufacturing process in order to achieve an outstanding finish.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(271)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product & service.

We are very happy with our new Oakcastle DAB 400 but could not get the CD eject/open function to work.
Emilyn on the Majesty Technical Support Team immediately replied to my emailed request for help with the simple remedy. Good product, reasonable priced and prompt & kindly customer support.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

I contacted the company as I was at a…

I contacted the company as I was at a loss as how to deal with an issue with my dab radio. Their reply from an engineer was almost straight away, informing me of a solution, tried his suggestion and it worked.Well done to the company and staff.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

DVD100 is a great little DVD Player

DVD100 is a great little DVD Player, easy to install, very compact and neat looking.
I’m very please I chose Oakcastle, as I looked at many devices and they all looked good.
Multi-Region which I have needed for a long time.

My name is Anthony McLaughlin - this is my online email address 😊👍

8 June 2025
Unprompted review
Rated 5 out of 5 stars

DAB radio with a CD player.

We were looking for a DAB radio with a CD player. Not a boom box. The Oakington Majestic radio has met our requirements. It is well made and fits in with our furniture. The sound is excellent and the controls are easy to use. It appears to be well worth the money.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

A good company

Bought a DVD player from this company. Amazing aftersales and customer service. Help given the same day and replacement sent free of charge! Thank you.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

First Class Service

I had a problem with my MP200 player (by accident I switched settings to Greek language) and I couldn't work out how to change back to English. Emailed Oakcastle on Sunday with my problem. I did not expect reply that day. They gave me a solution and the problem was easily resolved. GREAT Service!!

13 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Contacted the company as initially I couldn't find the product on their site to register it. Excellent customer service, they sent me a link and I registered it quickly.
My little portable CD player is amazing so very impressed with the quality of their product too.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

Oakcastle helped with a replacement part which arrived next day. Perfect customer service, I will be looking here first for purchases in the future. Thanks so much.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

DAB 400

We're very pleased with the DAB 400, which we bought last week. It's easy to set up. The sound quality is excellent, as are the features, particularly for the price. It looks great in our kitchen, and is compact. Build quality is good. We wanted a device with DAB+ as a couple of the stations we listen to are going to move to DAB+ only. We're enjoying listening to our CDs again.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Oakcastle DAB500 music unit with EVERYTHING!

Oakcastle DAB500 music unit with Bluetooth, DAB+, CD, USB,AUX IN,FM.

As I write this I’m enjoying listening to Genesis Calling All Stations pounding out of the inbuilt 60 watt speakers from CD! Words alone seem insufficient to fully describe the quality and technology used in the manufacture of this excellent piece of equipment. Oh that bass!

Like other happy purchasers of this product, I’ve had expensive high quality music reproduction music systems in the past, towers of separates, etc, and this modern equivalent more than adequately replaces them in entirety.

I’ve not used all the functions yet, but DAB+ is amazing, and the tuner picks up so many more dab stations than I’ve ever had before. Having the facility to preset my favourites is brilliant , and the CD player? Well, listening to aforementioned cd is like being there at the concert! Gives me goose pimples! The remote works well too, true sofa surfing, changing functions without moving a muscle👍

If you’re looking for a modern substitute for those lovely stereo music systems of the past, for a fraction of the price then really, you cannot go wrong with this mind blowing piece of magic.

What would I like in addition to what it offers already? Okay, designers, catch this - A REAL wooden cabinet, and two of those pretty backlit stereo Vu meters showing rms output by two red pointers on decibel scale🤗 I’d take it to heaven with me, I would , thank you for an excellent product.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Well i guess im the lucky one

Well i guess im the lucky one , i choose Oakcastle simply because their better than good, they are great to deal with, they ve got the confidence in their product to give an extended warranty, wow, so now i have the CD 100 player i ,am wrapped ,works perfectly, 5 star to deal with .

2 November 2024
Unprompted review
Rated 5 out of 5 stars

We have had an extremely high quality

We have had an extremely high quality, and now very expensive, sound system in the house for some 20+ years before the second went kaput. We decided we would not get another and searched for something. We alighted upon Oakcastle 500 DAB. Quality wise it is comparable with its predecessor and at the price streets ahead in value. Love it !!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

I've not brought from oakcastle before…

I've not brought from oakcastle before but my experience was very good and the product was excellent not to mention the extra 3 years warranty at no extra cost but I don't think I would need to use it as the quality of my system is superb a great product and would recommend. M. Cannon

28 November 2024
Unprompted review
Rated 1 out of 5 stars

DAB400 via AMAZON

I bought their DAB400 via AMAZON which showed a picture of this Music centre c/w Remote Control. On arrival, there was no Remote Control,
just the batteries, and in the section "what is in the box" the Remote Control is not listed, just a picture of it in the User Manual ?
On contacting AMAZON, after being cut-off twice by the same Agent, I managed to speak someone helpful, and was told, that as this was fulfilled by AMAZON, they would provide me with a Refund, and that I didn't need to return the DAB 400 ?
On contacting OAKCASTLE, I was quized by their Josh
who suggested I look through the packaging, and he asked me for a Screen-shot of my AMAZON Order.
On receipt of this, he told me that as AMAZON had refunded me, there was nothing further for them to do ?
He gave me a Link for purchasing the Remote Control, but the picture was different from the User Manual ?
It seems very odd, that although this item is advertised as c/w Remote Control, and when it not supplied, only a Refund is available,and keeping the item, rather than supplying the said missing Remote Control ?
Although I have Registered the product with them for a 3 year Guarantee, I can't see them honouring it ?
Their "Customer Service" needs to get it's act together!

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised!

I bought the DAB 500 as I needed a cd player for some language course cd’s I have. Having looked at a few players I opted for this one due to price. To my great surprise the quality and sound are excellent, and it is a good looking piece of kit. It now has a permanent place in my study and is used regularly.

3 November 2024
Unprompted review

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